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Backend Technical Support Jobs (NOW HIRING)

As a Technical Support Engineer, you will triage customer tickets, perform initial debugging ... Troubleshoot customer issues across networking, devices, and backend services * Support customer ...

We seek a Senior Technical Lead to oversee the backend infrastructure supporting a suite of high-visibility mobile applications for one of our biggest clients - a leading U.S. retailer. About the ...

... must per-se * technical support * you have done deeply technical support at a dev tools ... backend or full-stack engineer who moved toward customer-facing work, or the reverse * prior ...

Technical Support Engineer

San Francisco, CA ยท On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with ... Collaborate with cross-functional groups - backend, frontend, DevOps, design, product, and the go ...

Technical Support Engineer

New York, NY ยท On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with ... Collaborate with cross-functional groups - backend, frontend, DevOps, design, product, and the go ...

NY ยท On-site

... backend software, and cloud servicesin-house. We are also expanding into installation, field ... We arelooking for a hands-on Technical Support Specialist (L3) who enjoys solvingdifficult ...

As a Technical Support Engineer, you will be on the front line, triaging customer tickets (via ... Troubleshoot customer issues across networking, devices, and backend services * Support customer ...

Technical Support Engineer

New York, NY ยท On-site

$125K - $150K/yr

... backend * Strong written communication for both technical teams and non-technical clinical users ... Built support tooling (ticketing, monitoring, runbooks) at an early-stage company * Healthcare ...

Technical Support Engineer

New York, NY ยท On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with ... Collaborate with cross-functional groups - backend, frontend, DevOps, design, product, and the go ...

$200K - $260K/yr

As a technical leader on our Offerwall team, you will play a critical role in evolving our core ... Relocation support is not available for this position.* Work visa/immigration sponsorship is not ...

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Backend Technical Support information

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How much do backend technical support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for backend technical support in the United States is $57.73, according to ZipRecruiter salary data. Most workers in this role earn between $47.36 and $68.27 per hour, depending on experience, location, and employer.

What cities are hiring for Backend Technical Support jobs?

Cities with the most Backend Technical Support job openings:

What are popular job titles related to Backend Technical Support jobs?

For Backend Technical Support jobs, the most frequently searched job titles are:

Technical Support Engineer

Sunnyvale, CA โ€ข On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago


Job description

Coram AI is a cloud-native video security platform using computer vision and AI. As a Technical Support Engineer, you will triage customer tickets, perform initial debugging, resolve issues independently or elevate to engineering, and contribute to support automation systems while managing multiple customers across several days.

What You'll Do
  • Troubleshoot customer issues across networking, devices, and backend services
  • Support customer setup, onboarding, and system configuration
  • Diagnose and resolve networking and system connectivity issues related to devices and Linux-based systems
  • Manage multiple customer issues simultaneously while maintaining strong organization and follow-through
  • Collaborate with internal teams to share insights and improve support processes
  • Contribute to support automation AI system to improve support efficiency
What You Need
  • Hands-on networking troubleshooting experience in real production environments (IP addressing, DHCP, routing, DNS, ARP, NAT, firewalls)
  • Strong networking fundamentals with clear understanding of packet flow (L1โ€“L3) and common failure points
  • Linux experience with comfort using the command line, logs, and system/network diagnostics
  • Clear, structured communication with ability to explain technical concepts to both technical and non-technical audiences
  • Strong problem-solving skills in fast-moving situations
  • Bachelor's degree in Computer Science, Networking, Cybersecurity, IT, or related field
  • Ability to work onsite for hands-on collaboration and troubleshooting
Nice to Have
  • Basic scripting experience (Bash, Python) for automation
  • Familiarity with APIs and reading API documentation
  • Customer-facing technical experience (Support, Solutions, Field Engineering)
  • Exposure to security systems, cameras, NVRs, or hardware-integrated software
  • Background in cybersecurity or network security concepts

Competitive compensation package; 100% employer-paid medical, dental, vision, and base life insurance; paid time off and 10 paid holidays; 401(k) (Traditional and Roth options); equity in a rapidly growing company; regular team socials, dinners, and off-sites; latest Apple tech and unlimited tools

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