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B2C Operations Specialist Jobs (NOW HIRING)

Zumiez

Digital Operations Specialist

Lynnwood, WA · On-site

$25 - $33/hr

Take proactive steps to impact B2C shipping and fulfillment operations * Collaborate with Analysts ... Digital Operations Specialist Reports to: Group Manager Omni Ops Status: Full time / non-exempt ...

Round's

Product Operations Specialist

Product Operations Specialist Product Operations Specialist Location: Remote, GMT+0/GMT+4 Interview ... This role requires someone who thrives in a B2C mobile apps environment, is comfortable managing ...

ASUS

Site Operations Specialist

City Of Industry, CA · On-site

$71K - $78K/yr

The Site Operations Specialist role supports daily coordination with warehouse vendors, with a ... Order Execution & Monitoring (B2B+B2C) * Monitor daily order fulfillment status, including released ...

Turn2Partners

Collections Specialist

Silver Spring, MD · On-site

$19 - $25.75/hr

Manage a portfolio of B2B and B2C accounts with outstanding balances. * Contact customers and ... Partner with internal accounting and operations teams to resolve account issues. Qualifications ...

FNS, INC

Warehouse Operations Support Specialist

Duluth, GA · On-site

$47K - $63K/yr

English/Korean bilingual speaking preferred * 1~3+ years of warehousing, B2B & B2C logistics operation, importing experience preferred * Have a sense of urgency and be able to work under pressure, be ...

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B2c Operations Specialist information

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$31.5K

$63K

$111.5K

How much do b2c operations specialist jobs pay per year?

As of Sep 11, 2026, the average yearly pay for b2c operations specialist in the United States is $62,966.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $69,000.00 per year, depending on experience, location, and employer.

What is the difference between B2C Operations Specialist vs B2B Operations Specialist?

AspectB2C Operations SpecialistB2B Operations Specialist
Primary FocusConsumer-facing processes, customer experience, order fulfillmentBusiness client processes, account management, bulk transactions
Work EnvironmentRetail, e-commerce, direct-to-consumer platformsCorporate, wholesale, enterprise solutions
Required SkillsCustomer service, logistics, CRM toolsAccount management, negotiation, B2B sales tools
Common CertificationsCustomer service certifications, logistics trainingSales certifications, account management courses

The main difference between a B2C Operations Specialist and a B2B Operations Specialist lies in their target customers and processes. B2C specialists focus on consumer transactions and customer experience, while B2B specialists handle business clients and bulk orders. Both roles require strong operational skills but cater to different industries and customer types.

Is a B2C Operations Specialist a good entry level job?

A B2C Operations Specialist can be suitable as an entry-level role for individuals interested in customer-facing operations, process management, and using tools like CRM software. It often requires strong communication skills and basic understanding of business workflows, making it accessible for those starting their careers in operations or customer service.

What is a B2C operations specialist job description?

A B2C operations specialist manages and optimizes the processes involved in business-to-consumer transactions, ensuring smooth order fulfillment, customer service, and logistics. They often analyze data, coordinate with teams, and use tools like CRM and ERP systems to improve customer experience and operational efficiency.

What are popular job titles related to B2C Operations Specialist jobs?

For B2C Operations Specialist jobs, the most frequently searched job titles are:

Infographic showing various B2C Operations Specialist job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $62,966 per year, or $30.3 per hour.

Digital Operations Specialist

Lynnwood, WA • On-site

Zumiez
Retail • 5 - 10K employees
Learn more about Zumiezexternal

$25 - $33/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Zumiez rating

4.9

Company rating: 4.9 out of 10

Based on 174 frontline employees who took The Breakroom Quiz

Job description

Position Title: Digital Operations Specialist
Reports to: Group Manager Omni Ops
Status: Full time / non-exempt
Location: Zumiez Home Office - Lynnwood, WA
Dept Number: 6000
Dept Name: Digital
Hourly: $25-$33 DOE
Benefits: Medical, Dental, Vision, 401k, Product Discount.
Mission and Scope
The Digital Operations Specialist is responsible for analyzing and executing actionable, data-driven insight related to logistics and fulfillment operations as part of Zumiez's Omni-Channel and Digital strategies. The goal of this position is to improve customer experience, reduce operational costs, and drive incremental revenue.
Core Responsibilities
Digital Operations Management
  • Track progress and trend of fulfillment and B2C logistics
  • Identify potential opportunities for optimization of fulfillment KPIs and make recommendations to Omni Ops leadership
  • Take proactive steps to impact B2C shipping and fulfillment operations
  • Collaborate with Analysts, Operations and Technical teams to maintain documentation and communicate impact of changes
  • Notify stakeholders of key actions and impacts to KPIs

Technical Platform Management
  • Access and impact changes in Ecommerce operational systems, including but not limited to the following: Order Management System, Post-Purchase, Commerce Platform, Transportation Management System, and Carrier Portals.
  • Understand configurations and their impact on business and how to execute changes
  • Establish a firm cross-functional relationship with the Sr. Supply Chain Manger to facilitate B2C shipping changes

Data Analysis and Implementation
  • Work with Digital Business Analyst to ensure necessary daily, weekly & monthly insights are produced and distributed
  • Responsible for regular monitoring of the reporting produced by analysts to understand the health of the various systems and identify opportunities for incremental improvements. Utilize these insights to prioritize competing objectives and inform the best course of action.
  • Monitor the success of each KPI and identify opportunities to optimize through subsequent stages.

Key Responsibilities
  • Daily tracking of sales and shipping activities from the previous day.
  • Weekly reporting of high-level KPI's to provide visibility into operational efficiency for the business team.
  • Run bi-weekly reports that measure all aspects of international web business.
  • Conduct regular analysis of existing business rules and identify opportunities to increase inventory exposure.
  • Attend weekly carrier meetings to ensure B2C objectives and priorities are met by the account team.
  • Provide data that demonstrates results of multi-carrier pilots (time to customer, cost, operational impact).
  • Testing any site/system changes that will impact Omni-channel ecosystem and its data (TMS, OMS)
  • Analyze existing expedited shipping options and assess the feasibility of more aggressive and competitive services.
  • Partner with Ops IT to plan and execute changes to B2C shipping rules and fulfillment logic.

Qualifications
  • A. or B.S. in Business, Data or Social Science, Finance/Economics, or a related field.
  • 2-3 years of retail operations experience.
  • 1-2 years of project management experience.
  • Highly proficient in Excel, Outlook, and PowerPoint.
  • Proficient in a variety of team collaboration software including JIRA, Confluence and Slack or similar programs.
  • Data-minded individuals who support all decision making based on grounded analysis of both quantitative and qualitative data.
  • Proven track record of project execution, attention to detail, and relentless drive to have a positive impact on a business or team.
  • Strong interpersonal skills and intuitive relationship development.
  • Effective communication and presentation skills.
  • Experience in retail or logistics is strongly preferred.

BENEFITS
  • Health, Vision, and Dental insurance
    • Following an initial wait period
  • Basic life insurance and supplemental voluntary life insurance
  • Disability insurance
  • Paid Parental Leave
  • Paid Sick Leave
    • Following an initial wait period
  • Paid Vacation
    • Following an initial wait period
  • Employee Assistance Program
  • Healthcare Flexible Spending Account (FSA)
  • Dependent Care Flexible Spending Account (FSA)
  • Zumiez Merchandise Discount
  • 401(k) Plan after meeting requirements-
    • 21 years of age
    • 6 months of service
    • 1,000 hours of service
  • Employee Stock Purchase Program (ESPP) after meeting requirements-
    • 21 years of age
    • 6 months of service
    • Weekly average of 20 hours

Reports to Group Manager Omni Ops
Wage Range: $25.00 - $33.00
Position Title: Digital Operations Specialist
Reports to: Group Manager Omni Ops
Status: Full time / non-exempt
Location: Zumiez Home Office - Lynnwood, WA
Dept Number: 6000
Dept Name: Digital
Hourly: $25-$33 DOE
Benefits: Medical, Dental, Vision, 401k, Product Discount.
Mission and Scope
The Digital Operations Specialist is responsible for analyzing and executing actionable, data-driven insight related to logistics and fulfillment operations as part of Zumiez's Omni-Channel and Digital strategies. The goal of this position is to improve customer experience, reduce operational costs, and drive incremental revenue.
Core Responsibilities
Digital Operations Management
  • Track progress and trend of fulfillment and B2C logistics
  • Identify potential opportunities for optimization of fulfillment KPIs and make recommendations to Omni Ops leadership
  • Take proactive steps to impact B2C shipping and fulfillment operations
  • Collaborate with Analysts, Operations and Technical teams to maintain documentation and communicate impact of changes
  • Notify stakeholders of key actions and impacts to KPIs

Technical Platform Management
  • Access and impact changes in Ecommerce operational systems, including but not limited to the following: Order Management System, Post-Purchase, Commerce Platform, Transportation Management System, and Carrier Portals.
  • Understand configurations and their impact on business and how to execute changes
  • Establish a firm cross-functional relationship with the Sr. Supply Chain Manger to facilitate B2C shipping changes

Data Analysis and Implementation
  • Work with Digital Business Analyst to ensure necessary daily, weekly & monthly insights are produced and distributed
  • Responsible for regular monitoring of the reporting produced by analysts to understand the health of the various systems and identify opportunities for incremental improvements. Utilize these insights to prioritize competing objectives and inform the best course of action.
  • Monitor the success of each KPI and identify opportunities to optimize through subsequent stages.

Key Responsibilities
  • Daily tracking of sales and shipping activities from the previous day.
  • Weekly reporting of high-level KPI's to provide visibility into operational efficiency for the business team.
  • Run bi-weekly reports that measure all aspects of international web business.
  • Conduct regular analysis of existing business rules and identify opportunities to increase inventory exposure.
  • Attend weekly carrier meetings to ensure B2C objectives and priorities are met by the account team.
  • Provide data that demonstrates results of multi-carrier pilots (time to customer, cost, operational impact).
  • Testing any site/system changes that will impact Omni-channel ecosystem and its data (TMS, OMS)
  • Analyze existing expedited shipping options and assess the feasibility of more aggressive and competitive services.
  • Partner with Ops IT to plan and execute changes to B2C shipping rules and fulfillment logic.

Qualifications
  • A. or B.S. in Business, Data or Social Science, Finance/Economics, or a related field.
  • 2-3 years of retail operations experience.
  • 1-2 years of project management experience.
  • Highly proficient in Excel, Outlook, and PowerPoint.
  • Proficient in a variety of team collaboration software including JIRA, Confluence and Slack or similar programs.
  • Data-minded individuals who support all decision making based on grounded analysis of both quantitative and qualitative data.
  • Proven track record of project execution, attention to detail, and relentless drive to have a positive impact on a business or team.
  • Strong interpersonal skills and intuitive relationship development.
  • Effective communication and presentation skills.
  • Experience in retail or logistics is strongly preferred.

BENEFITS
  • Health, Vision, and Dental insurance
    • Following an initial wait period
  • Basic life insurance and supplemental voluntary life insurance
  • Disability insurance
  • Paid Parental Leave
  • Paid Sick Leave
    • Following an initial wait period
  • Paid Vacation
    • Following an initial wait period
  • Employee Assistance Program
  • Healthcare Flexible Spending Account (FSA)
  • Dependent Care Flexible Spending Account (FSA)
  • Zumiez Merchandise Discount
  • 401(k) Plan after meeting requirements-
    • 21 years of age
    • 6 months of service
    • 1,000 hours of service
  • Employee Stock Purchase Program (ESPP) after meeting requirements-
    • 21 years of age
    • 6 months of service
    • Weekly average of 20 hours

Reports to Group Manager Omni Ops
Wage Range: $25.00 - $33.00

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About Zumiez

Sourced by ZipRecruiter

Zumiez, headquartered in Lynnwood, WA, US, operates within the retail industry, specifically focusing on skateboarding, snowboarding, and motocross equipment, apparel, and accessories. Founded in 1978 by Thomas Campion and Gary Haakenson, the company initially catered solely to the local surf and skate crowd but eventually expanded its reach both nationally and globally. Today, Zumiez has more than 600 stores worldwide. The company prides itself on providing localized merchandise that resonates with local youth culture, underscoring its commitment to fostering a sense of community and connectedness. The core mission of Zumiez is to offer consumers the best selection of products relevant to their lifestyles and interests in an exciting and fast-paced environment.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Lynnwood, WA, US

Year founded

1978

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