Job Summary:
Axalta is a leader in the coatings industry, committed to innovative solutions that protect products and enhance aesthetics. The Technical Service Specialist supports long-term retention of high-volume customers in the industrial business segment, managing various paint-related duties and providing technical assistance to clients.
Responsibilities:
• Support relationships with both manufacturing and engineering at customer sites.
• Maintain key communication regarding daily projects and line issues.
• Provide technical direction and assistance to customers on the use of product lines.
• Possess working knowledge of paint technologies.
• Respond to questions and concerns regarding product lines and general operations.
• Troubleshoot & resolve painting issues and problems by providing recommendations on issues related to product, application, inventory and general paint process.
• Assist customer to overcome line problems. Gather data and material samples for analysis, testing and reporting.
• Assist with daily paint consumption, invoices, inventory, and paint ordering.
• Communicate data collection including (but not limited to): Viscosity and Temperature data, appearance data using Wave Scan and film build collection devices. Collect and understand how to analysis the data.
• Regularly report data collection results summary internally and to the customer if required. Notify appropriate parties if data reveals results outside of expectations.
• Support monthly plant quality reports for customers. Make recommendations regarding specification ranges (i.e. viscosity) and quality ranges (i.e. appearance limits, color tolerances).
• Assist with customer demand forecast, on-site inventory and product orders.
• Support customer projects (LWRs) and test requests. Follow up with chemist for all details. Review and understand results. If requested, report out results with customer.
• Build relationships at all levels, help team deliver value.
Qualifications:
Required:
• High School diploma/GED required.
• Minimum of 3-5 years paint application background in a manufacturing environment with industrial liquid coatings alignment.
• Excellent verbal and written communication skills is required.
• Experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) required.
Preferred:
• Additional education/college degree in Engineering/Technical field preferred.
• Additional experience with industrial painting equipment is highly preferred.
• The ideal candidate must have an understanding of technical (lab, research, etc.) principles and practices, as well as a general understanding of chemical handling and PSM (Process Safety Management).
• The ideal candidate must be able to work in a fast-paced manufacturing environment while handling multiple projects at any given time.
Company:
Axalta provides performance coatings for a wide range of industrial applications; light vehicle and commercial vehicle coatings for original equipment manufacturers; and refinish surface preparation and coating systems for body shops globally. Founded in 1866, the company is headquartered in Glen Mills, USA, with a team of 10001+ employees. The company is currently Late Stage.