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Job Description Summary:

As a Senior Network Engineer with Rocket Software, you are part of a global, fast-paced IT organization with a primary mission to provide world class service to software development labs and internal departments ensuring our employees have access and communication systems to perform as the highest level. You will implement equipment installation plans based on specifications, maintain each component of the network and troubleshoot issues. You are responsible for monitoring and maintaining Rocket Software's corporate network and voice components, assessing the functionality of the network routers, switches and related equipment ensuring all network and voice equipment is maintained to corporate and industry standard best practices. As a technical leader in networking infrastructure, you will work on a team interacting with development labs to design complex infrastructure and deliver the project on time and on budget. You will identify, analyze, and resolve system issues and report on deficiencies in configuration, process, and documentation and develop and recommend corrective actions. You will collaborate with senior members of the team to influence and make suggestions that aid in the designing of technical solutions and mentor junior team members.

Essential Duties and Responsibilities:

• Maintain and monitor network infrastructure for availability and performance.

• Evaluate new networking technologies and strategies.

• Participate in project planning and delivery activities.

• Work multiple project and work streams concurrently and deliver projects on time and on budget.

• Participate in roadmap and architecture planning activities.

• Respond to network and/or voice related incidents, troubleshoot and assess and provide remediation plans.

• Work network related incident and trouble tickets, and on-call rotation.

• Maintain network and voice standard operating procedures, diagrams, and maintenance plans.

• Collaborate with third-party support and service vendors to ensure the network stays operational.

Required Qualifications:

• 5-8 years of experience in traditional WAN and LAN using Cisco products (routing, switching, wireless) and protocols (such as HSRP, VPC, Port-channels, Spanning Tree, VTP).

• 5-8 years of experience with routing protocol (BGP, OSPF, EIGRP), QoS and traffic shaping.

• 3-5 years with SD-WAN technologies.

• 5-8 years in a complex, distributed and multi-OS environment with overlapping technologies.

• 5-8 years experience with Palo Alto firewalls, Panorama, and GlobalProtect VPN client.

• AWS, Azure or other cloud infrastructure experience.

• Excellent customer service-oriented attitude and desire to support end users with issues of varying degrees of complexity.

• Excellent interpersonal skills.

• Thorough understanding of troubleshooting complex systems and services from client through network/connectivity and server/storage.

• Ability and motivation to learn new technologies quickly and with minimal support and guidance.

• Ability and motivation to mentor staff members and share knowledge.

• Effective written and verbal communication skills.

• Desire and ability to document configurations in support of a larger team.

• Experience with monitoring software such as Nagios or other network monitoring products.

• Experience with Cisco ACI (Application Centric infrastructure) technologies and Nexus 9K

• Experience with TACACS and Cisco ISE.

Preferred Qualifications:

• 5+ years of experience in load balancing technologies particularly F5 products, IPAM and Visio.

• Bachelor's degree in the IT field or professional certifications from Cisco, Palo Alto, and F5.

Travel Requirements:

Minimal <5%

Information Security:

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

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Annual salary range for this position is between $105,000.00 - $141,750.00 gross before taxes..

What Rocket Software can offer you in USA:

• Unlimited Vacation Time as well as paid holidays and sick time
• Health and Wellness coverage options for Rocketeers and dependents
• Life and disability coverage
• Fidelity 401(k) and Roth Retirement Savings with matching contributions
• Monthly student debt benefit program
• Tuition Reimbursement and Certificate Reimbursement Program opportunities
• Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!