Requisition #: 76534 The Role at a Glance In the AVP, Retirement Plan Services Call Center role ... Operational Leadership Experience - setting Key Performance Indicators, managing workload/staffing ...
Requisition #: 76534 The Role at a Glance In the AVP, Retirement Plan Services Call Center role ... Operational Leadership Experience - setting Key Performance Indicators, managing workload/staffing ...
The AVP, Digital Direct Individual Retirement (Product) will support the strategy, development, and ... This role partners closely with engineering, design, compliance, legal, operations, marketing, and ...
The AVP, Digital Direct Individual Retirement (Product) will support the strategy, development, and ... This role partners closely with engineering, design, compliance, legal, operations, marketing, and ...
The AVP, Digital Direct Individual Retirement (Product) will support the strategy, development, and ... This role partners closely with engineering, design, compliance, legal, operations, marketing, and ...
The AVP, Digital Direct Individual Retirement (Product) will support the strategy, development, and ... This role partners closely with engineering, design, compliance, legal, operations, marketing, and ...
The AVP, Digital Direct Individual Retirement (Product) will support the strategy, development, and ... This role partners closely with engineering, design, compliance, legal, operations, marketing, and ...
The AVP, Digital Direct Individual Retirement (Product) will support the strategy, development, and ... This role partners closely with engineering, design, compliance, legal, operations, marketing, and ...
The AVP, Digital Direct Individual Retirement (Product) will support the strategy, development, and ... This role partners closely with engineering, design, compliance, legal, operations, marketing, and ...
The AVP, Digital Direct Individual Retirement (Product) will support the strategy, development, and ... This role partners closely with engineering, design, compliance, legal, operations, marketing, and ...
The AVP, Digital Direct Individual Retirement (Product) will support the strategy, development, and ... This role partners closely with engineering, design, compliance, legal, operations, marketing, and ...
The AVP, Digital Direct Individual Retirement (Product) will support the strategy, development, and ... This role partners closely with engineering, design, compliance, legal, operations, marketing, and ...
The AVP leads a portfolio of complex, cross-functional initiatives that are highly visible to ... operational excellence preferred. * Financial services, insurance, retirement products, or ...
The AVP leads a portfolio of complex, cross-functional initiatives that are highly visible to ... operational excellence preferred. * Financial services, insurance, retirement products, or ...
About the role The AVP, Strategic Program Management is a senior divisional leadership role ... operational excellence preferred. * Financial services, insurance, retirement products, or ...
About the role The AVP, Strategic Program Management is a senior divisional leadership role ... operational excellence preferred. * Financial services, insurance, retirement products, or ...
About the role The AVP, Strategic Program Management is a senior divisional leadership role ... operational excellence preferred. * Financial services, insurance, retirement products, or ...
About the role The AVP, Strategic Program Management is a senior divisional leadership role ... operational excellence preferred. * Financial services, insurance, retirement products, or ...
Responsibilities* 80% Administrative and operations support * Provides high-level administrative ... A retirement plan that provides two-for-one matching contributions with immediate vesting * Many ...
Responsibilities* 80% Administrative and operations support * Provides high-level administrative ... A retirement plan that provides two-for-one matching contributions with immediate vesting * Many ...
AVP, Information Technology Assistant Manager
Syracuse, NY · On-site
$84K - $126K/yr
... daily operations of the Bank's technology. Assists in managing IT staff, overseeing technology ... Join us and enjoy the many rewards; matched 401(K) retirement savings, health and dental coverage ...
Quick apply
AVP, Information Technology Assistant Manager
Syracuse, NY · On-site
$84K - $126K/yr
... daily operations of the Bank's technology. Assists in managing IT staff, overseeing technology ... Join us and enjoy the many rewards; matched 401(K) retirement savings, health and dental coverage ...
Retirement Plans Manager
Fort Worth, TX · On-site
The Retirement Plans Manager is directly responsible for the strategic administration, operational ... The Manager will collaborate closely with the Director of Benefits, AVP of Benefits, and other ...
Retirement Plans Manager
Fort Worth, TX · On-site
The Retirement Plans Manager is directly responsible for the strategic administration, operational ... The Manager will collaborate closely with the Director of Benefits, AVP of Benefits, and other ...
Retirement Plans Manager
Fort Worth, TX · On-site
The Retirement Plans Manager is directly responsible for the strategic administration, operational ... The Manager will collaborate closely with the Director of Benefits, AVP of Benefits, and other ...
Retirement Plans Manager
Fort Worth, TX · On-site
The Retirement Plans Manager is directly responsible for the strategic administration, operational ... The Manager will collaborate closely with the Director of Benefits, AVP of Benefits, and other ...
Wealth Client Service and Operations Support, AVP
Boston, MA · On-site
$80K - $140K/yr
This role represents an opportunity to support an existing operation and help improve efficiency to ... our retirement savings plan (401K) with company match; insurance coverage including basic life ...
Wealth Client Service and Operations Support, AVP
Boston, MA · On-site
$80K - $140K/yr
This role represents an opportunity to support an existing operation and help improve efficiency to ... our retirement savings plan (401K) with company match; insurance coverage including basic life ...
... and operation domains. The AVP ensures AI technology investments are clinically safe, ethically ... LLM model lifecycle management (development, validation, deployment, monitoring, retirement)
... and operation domains. The AVP ensures AI technology investments are clinically safe, ethically ... LLM model lifecycle management (development, validation, deployment, monitoring, retirement)
... and operation domains. The AVP ensures AI technology investments are clinically safe, ethically ... LLM model lifecycle management (development, validation, deployment, monitoring, retirement)
... and operation domains. The AVP ensures AI technology investments are clinically safe, ethically ... LLM model lifecycle management (development, validation, deployment, monitoring, retirement)
The AVP of Physician Financial Operations is a critical leadership role responsible for overseeing ... Retirement plan options with employer contributions. * Opportunities for professional development ...
The AVP of Physician Financial Operations is a critical leadership role responsible for overseeing ... Retirement plan options with employer contributions. * Opportunities for professional development ...
Strong ability to delegate operational tasks and hold teams accountable for operational ... Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay ...
Strong ability to delegate operational tasks and hold teams accountable for operational ... Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay ...
Strong ability to delegate operational tasks and hold teams accountable for operational ... Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay ...
Strong ability to delegate operational tasks and hold teams accountable for operational ... Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay ...
AVP, Patient Access (75% travel)
$111K - $160K/yr
The AVP provides vision, leadership and operational oversight for all Patient Access functions and ... retirement, and well-being programs. * Our Culture - Ensemble is a place where associates can do ...
AVP, Patient Access (75% travel)
$111K - $160K/yr
The AVP provides vision, leadership and operational oversight for all Patient Access functions and ... retirement, and well-being programs. * Our Culture - Ensemble is a place where associates can do ...
Avp Retirement Operation information
See salary details
$16.11 - $18.62
10% of jobs
$18.62 - $21.13
10% of jobs
$22.57 is the 25th percentile. Wages below this are outliers.
$21.13 - $23.65
7% of jobs
The median wage is $25.84 / hr.
$23.65 - $26.16
25% of jobs
$26.16 - $28.67
17% of jobs
$29.64 is the 75th percentile. Wages above this are outliers.
$28.67 - $31.18
14% of jobs
$31.18 - $33.70
9% of jobs
$33.70 - $36.21
2% of jobs
$36.21 - $38.72
1% of jobs
$38.72 - $41.24
1% of jobs
$41.24 - $43.75
3% of jobs
$16
$27
$43
How much do avp retirement operation jobs pay per hour?
What are popular job titles related to Avp Retirement Operation jobs?
For Avp Retirement Operation jobs, the most frequently searched job titles are:

AVP, Retirement Plan Services Call Center
Charlotte, NC • On-site, Remote
Full-time
Medical, Retirement, PTO
This job post has expired today. Applications are no longer accepted.
Lincoln Financial rating
7.4
Based on 73 frontline employees who took The Breakroom Quiz
Job description
Alternate Locations: Work from Home
Work Arrangement:
Remote : Work at home employee residing outside of a commutable distance to an office location.
Relocation assistance: is not available for this opportunity.
Requisition #: 76534
In the AVP, Retirement Plan Services Call Center role, you will provide leadership, coaching and functional expertise to the call center team to ensure a positive experience for our Retirement Plan Services participants and partners. You will contribute to developing strategies that have substantial impact on the success & delivery of client service operations and that enhance customer experience.
As an AVP, Call Center, you will be responsible for the planning and oversight of multiple teams within the RPS Operations call center. You and your leaders will support teams that handle inquiries and interactions from participant and financial professionals, provide web technical support and research. You will work with Directors and Managers to set strategy, manage workload, and drive re-engineering efforts.
- You will lead a dynamic team in an environment that is constantly changing. Provide training and development opportunities, including stretch assignments, for team members while providing honest and open feedback to aid in the development of talent. You will direct and evaluate individual/team performance and take appropriate action to meet and/or exceed performance standards for assigned areas of responsibility.
- You will hold leaders and the team accountable for staffing, capacity, attendance, engagement and consistent execution.
- You will own the numbers - service level, abandon rate, average speed to answer, quality, productivity, customer satisfaction, establish clear targets and quickly address gaps.
- You will direct, establish and implement priorities, performance goals and objectives to ensure the departmental results are met while evaluating performance and taking appropriate action to meet or exceed performance standards.
- You will provide strategic leadership and direction to continually improve the capabilities and results for your area while contributing to strategic creation.
- You will develop, maintain and analyze appropriate metrics and control mechanisms for operations including using data and analysis to improve business results by targeting opportunities and process improvements within the call center team.
- You will build strong working relationships with key internal/external stakeholders to effectively understand and anticipate projects, products or regulatory changes which may impact operations.
- You will be responsible for developing and managing the budget for your area.
- You will create a culture where leaders don't just report problems, but rather own solutions expecting clear action plans, deadlines, measurable outcomes and follow-through on process improvements and root cause resolution to improve customer experience.
- Cultivate and manage offshore strategic partnerships, fostering strong vendor relationships to enhance talent delivery, improve operational efficiency, and support scalable business growth.
Must-have experience (Required):
- 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
- 10+ Years experience years in a Client Services and/or Call Center leadership role that directly aligns with the specific responsibilities for this position, including 5+ years of managerial, supervisory, and/or demonstrated leadership experience including influencing senior management/critical stakeholders experience
- Retirement experience
- Experience managing people leaders
- Operational Leadership Experience - setting Key Performance Indicators, managing workload/staffing models, managing departmental performance
- Strategic Planning/Execution
Nice-to-have experience (Preferred):
- Process re-engineering experience
- Experiencing managing strategic partnerships
- Managing/leading teams that are in office, hybrid and fully remote
- Bilingual (Spanish)
Travel Requirements
- Up to 25% (international required)
Applications for this position will be accepted through September 3, 2026, subject to earlier closure due to applicant volume.
What's it like to work here?
At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What's in it for you:
Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training
The pay range for this position is $120,375 - $192,600 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.
About The Company
Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.
With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.
Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.
Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Follow us on Facebook, X, LinkedIn, Instagram, and YouTube. For the latest company news, visit our newsroom.
Be Aware of Fraudulent Recruiting Activities
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.
Additional Information
This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.
Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling (866) 922-6543.
This Employer Participates in E-Verify. See the E-Verify notices.
Este Empleador Participa en E-Verify. Ver el E-Verify avisos.
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About Lincoln Financial
Sourced by ZipRecruiter
Lincoln Financial Group, a Fortune 200 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas - Life Insurance, Annuities, Retirement Plan Services and Group Protection - focus on supporting, preserving and enhancing over 17 million customer's lifestyles and retirement outcomes. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $324 billion in end-of-period account values as of June 30, 2021. Ranked one of the Best Large Employers in America and Best Employers for Women by Forbes magazine as well as one of Newsweek's Most Responsible Companies, Lincoln Financial Group makes a serious investment in our employees' futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.
Industry
Finance and insurance
Company size
5,001 - 10,000 Employees
Headquarters location
Radnor, PA, US
Year founded
1905