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Avp Collections Jobs in Reading, MA (NOW HIRING)

Northern Bank

Sales & Service Manager, AVP

Reading, MA · On-site

$74K - $100K/yr

... AVP is $74,000 - $100,000 per year. About Northern Bank & Trust Company Northern Bank is a full ... From deposit products to loans to payment and collections services, we work hands-on with our ...

Northern Bank

Sales & Service Manager, AVP

Billerica, MA · On-site

$74K - $100K/yr

... AVP is $74,000 - $100,000 per year. About Northern Bank & Trust Company Northern Bank is a full ... From deposit products to loans to payment and collections services, we work hands-on with our ...

Northern Bank

Sales & Service Manager, AVP

Burlington, MA · On-site

$74K - $100K/yr

... AVP is $74,000 - $100,000 per year. About Northern Bank & Trust Company Northern Bank is a full ... From deposit products to loans to payment and collections services, we work hands-on with our ...

Northern Bank

Sales & Service Manager, AVP

Billerica, MA · On-site

$74K - $100K/yr

... AVP is $74,000 - $100,000 per year. About Northern Bank & Trust Company Northern Bank is a full ... From deposit products to loans to payment and collections services, we work hands-on with our ...

All JobsAvp Collections JobsAvp Collections Jobs in Reading, MA

Avp Collections information

See Reading, MA salary details

$13

$22

$31

How much do avp collections jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for avp collections in Reading, MA is $22.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.38 per hour, depending on experience, location, and employer.

What is the difference between Avp Collections vs Collections Manager?

AspectAvp CollectionsCollections Manager
Required CredentialsBachelor's degree, collections or finance experienceBachelor's degree, collections or finance experience
Work EnvironmentCorporate finance or banking sector, team leadershipCorporate finance, team management, client interaction
Employer & Industry UsageFinancial institutions, banks, large corporationsFinancial institutions, banks, credit companies
Common Search & ComparisonAvp Collections vs Collections Manager

The Avp Collections and Collections Manager roles share similar credentials and work environments, often found in financial institutions. The Avp Collections typically involves higher-level strategic responsibilities, while the Collections Manager focuses more on day-to-day operations and team oversight. Both positions require experience in collections and finance, but the Avp role may involve more strategic planning and leadership at a senior level.

What does an AVP of Collections do?

An AVP (Assistant Vice President) of Collections oversees the collections department within a financial institution or company. Their responsibilities include managing teams that recover overdue payments, developing and implementing collection strategies, ensuring compliance with regulations, and analyzing collection data to improve processes. They also collaborate with other departments to minimize financial risk and maximize recovery rates while maintaining positive customer relationships.

What are some common challenges faced by an AVP of Collections, and how can they be effectively managed?

As an AVP Collections, you may encounter challenges such as managing large teams across multiple locations, balancing aggressive collection targets with regulatory compliance, and handling escalated or complex delinquency cases. Effective management involves leveraging data analytics to monitor team performance, fostering strong communication and collaboration with legal and risk departments, and implementing training programs to ensure staff stay current with industry regulations. Building a culture of accountability and continuous improvement can help you address these hurdles and achieve department goals.

What are the key skills and qualifications needed to thrive as an AVP of Collections?

To thrive as an AVP Collections, you need expertise in credit and collections management, analytics, and a relevant degree in finance or business administration. Familiarity with collections software, CRM systems, and compliance regulations such as FDCPA is typically required. Strong leadership, negotiation, and problem-solving skills help you manage teams and resolve complex debtor issues effectively. These skills are crucial for optimizing recovery rates, ensuring regulatory compliance, and maintaining positive client and debtor relationships.
Avp Collections jobs near you
Infographic showing various Avp Collections job openings in Reading, MA as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $47,110 per year, or $22.6 per hour.

Sales & Service Manager, AVP

Northern Bank

Reading, MA • On-site

$74K - $100K/yr

Full-time

Posted 25 days ago

Job description

SUMMARY/OBJECTIVE:
The Sales & Service Manager (SSM) is responsible for the full operations, sales production, and service excellence within their assigned branch. This leader sets the tone for a white-glove client experience while driving revenue growth through proactive relationship-building, effective team management and a disciplined approach to identifying and converting opportunities. The SSM is equally at home on the service floor and on the phone, balancing operational rigor with a relationship driven mentality to grow the branch's book of business.
ESSENTIAL FUNCTIONS:
Branch Operations & Leadership:
  • Oversee all day-to-day branch operations, ensuring processes, compliance standards, and service protocols are consistently executed
  • Serve as the primary point of accountability for branch performance metrics including revenue, service quality, and operational efficiency
  • Recruit, onboard, coach, and develop branch staff; conduct regular performance reviews and establish individual development plans
  • Maintain a branch environment that reflects professionalism, organization, and brand standards at all times
  • Manage scheduling, staffing levels, and resource allocation to meet business demands
White-Glove Client Service:
  • Champion an elevated, client-first service culture in every branch interaction - in person, phone, and digital
  • Personally handle escalated client concerns with urgency, empathy, and resolution focused professionalism
  • Implement and uphold service standards that exceed client expectations at every touchpoint
Sales & Opportunity Identification:
  • Identify and capitalize on sales opportunities presented by walk-in clients, inbound calls, and transactional interactions
  • Lead and execute a structured outbound calling program targeting existing clients, referral sources, and prospective new clients
  • Partner with relationship managers and business development teams to pursue cross sell and upselling opportunities
Relationship Building & Business Development:
  • Cultivate deep, trusted relationships with branch clients and key community stakeholders
  • Conduct regular client outreach to review needs, deepen engagement, and uncover new business opportunities
  • Represent the branch at community events, networking functions, and industry gatherings to drive visibility and brand presence
  • Maintain accurate client relationship data and activity logs within the CRM platform
JOB QUALIFICATIONS:
  • 3-5+ years of progressive experience in a sales and/or service management role, preferably in a branch, retail, or financial services environment
  • Demonstrated track record of meeting or exceeding sales goals and driving client satisfaction
  • Proven ability to lead, motivate, and develop a team in a fast-paced, client-facing environment
  • Strong communication and interpersonal skills with the ability to build rapport at all levels
  • Strong knowledge of bank compliance, KYC, BSA
SUPERVISORY RESPONSIBILITIES:
  • Minimum of 5 years experience in a supervisory capacity
  • Lead, coach, and develop branch sales and service team members
  • Manage staffing, scheduling and daily workflow to ensure optimal coverage
  • Recruit, onboard, train, and retain high performing employees
  • Ensure compliance with bank policies, procedures and regulatory requirements
  • Address employee relations matters and foster a positive team culture
The annual salary range for the Sales & Service Manager, AVP is $74,000 - $100,000 per year.
About Northern Bank & Trust Company
Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals. Founded in 1960, Northern Bank has assets of over $3 billion with 12 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC, and an Equal Housing Lender. For more information on online banking services, please visit www.NBTC.com or follow Northern Bank on Facebook (/NorthernBankM A/), Twitter (@northernbankma), Instagram (@northernbankma) and LinkedIn (company/northern-bank-ma/).

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