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Avaya Remote Jobs (NOW HIRING)

Five9

Asset Architecture

$83K - $232K/yr

The candidate will be expected to work in a remote team environment via web conferences, and via ... Avaya is a plus. * 3+ years development experience in web-based applications (HTML5, JavaScript ...

Five9

Asset Architecture

San Ramon, CA · On-site +1

$232K/yr

The candidate will be expected to work in a remote team environment via web conferences, and via ... Avaya is a plus. * 3+ years development experience in web-based applications (HTML5, JavaScript ...

GlobalPoint

AI/ML Engineer

Charlotte, NC · Remote

Integrate Agent Space with contact centre platforms (e.g., Genesys, Avaya, Cisco, NICE) and backend systems via APIs. * Utilize Dialogflow CX, Agent Assist, and Speech-to-Text APIs to build ...

Five9

Professional Services Program Manager

... Avaya, Cisco, Aspect, LiveOps, NICE) is highly desired. * Some knowledge of SaaS CRM solutions ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

Zwift

Senior Software Engineer 2, Community Support

$125K - $165K/yr

Location: Remote- Eligible US locations About the role and about you: Are you a talented and ... Support Voice applications (e.g., Five9, AirCall, Talkdesk, Freshcaller, Amazon Connect, Avaya)

NWN Carousel

Customer Success Center Engineer

Troubleshoot/resolve end-user issues via phone, chat, and remote management tools. * Strive to ... Take advantage of partnerships with Cisco, Avaya, Microsoft, HP and other major partners to enrich ...

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How much do avaya remote jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for avaya remote in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Avaya Remote Specialist, and why are they important?

To thrive as an Avaya Remote Specialist, you need expertise in telecommunications, VoIP systems, and Avaya platform administration, often backed by relevant IT certifications such as Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS). Familiarity with Avaya Aura, Avaya Communication Manager, and remote management tools is typically required. Strong problem-solving abilities, effective communication, and customer service skills help you address technical issues and support users remotely. These skills and qualities are essential for ensuring seamless communication solutions and high customer satisfaction in distributed work environments.

What are Avaya Remote jobs?

Avaya Remote jobs refer to positions that involve working with Avaya communication and collaboration technologies from a remote location, rather than on-site. These roles typically include technical support, system administration, software development, or customer service related to Avaya products such as telephony, unified communications, and contact center solutions. Employees in Avaya Remote jobs use specialized tools to configure, troubleshoot, and maintain Avaya systems for clients or organizations. Remote positions offer flexibility and can be performed from anywhere with reliable internet access, making them attractive to those seeking work-from-home opportunities.

What are some common challenges faced by Avaya Remote support specialists, and how can they be addressed?

Avaya Remote support specialists often encounter challenges such as troubleshooting complex telephony issues without physical access to hardware and coordinating effectively with on-site staff. To address these, strong communication skills and a methodical approach to problem-solving are critical. Specialists typically use remote diagnostic tools, detailed documentation, and regular collaboration with local IT teams to resolve issues efficiently. Staying updated on Avaya systems and participating in ongoing training also helps overcome technical hurdles.

What is the difference between Avaya Remote vs Avaya On-Site Support Specialist?

AspectAvaya RemoteAvaya On-Site Support Specialist
Work EnvironmentRemote, from home or remote locationsOn-site at client locations or company facilities
CertificationsTypically requires Avaya certifications, network, and remote support skillsSimilar certifications, with added on-site troubleshooting experience
Job ResponsibilitiesRemote troubleshooting, configuration, and support of Avaya systemsHands-on hardware repairs, on-site system setup, and maintenance
Employer & Industry UsageCommon in telecom, IT support, and managed service providersUsed by telecom providers, enterprise IT teams, and service companies

Both roles require Avaya certifications and technical expertise. The main difference lies in the work environment: Avaya Remote professionals support systems remotely, while Avaya On-Site Support Specialists perform hands-on tasks at physical locations. Your choice depends on your preference for remote work versus on-site troubleshooting.

What are the most commonly searched types of Avaya jobs? The most popular types of Avaya jobs are:
Infographic showing various Avaya Remote job openings in the United States as of June 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.
Workforce Management Forecaster (Remote, India Based)

Workforce Management Forecaster (Remote, India Based)

Arise Virtual Solutions

Miramar, FL • On-site, Remote

Full-time

Posted 4 days ago

Job description

Since 1994, Arise Virtual Solutions Inc. has created a disruptive technology platform that connects the world's biggest brands with the largest network of gig-economy Service Partners in the BPO industry. Owned by Warburg Pincus, one of the world's largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer. We are changing the way the world WORKS with every major brand that we support. Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions!
Our Core Values:
Relentlessly Pursue Excellence
Empower People & Partners
Make a Difference
No Boundaries
Embrace Possibilities
At Arise, we are looking for a dynamic WFM Forecaster that is accountable for mapping client demand, internal capacity assumptions and updating supply periodically for clients. This role is critical in providing Capacity outlook for rolling 6 months period to ensure we are proactively planning to meet client requirements.
Responsibilities
  • Forecast call arrival patterns and demand using statistical techniques such as exponential smoothing, ANOVA, and Erlang-C
  • Support the leadership team in achieving service level objectives tied to multi-client and multi-channel workloads
  • Ability to lead capacity discussions & provide recommendations to internal & external stake holders (remotely / in person meetings).
  • Design workforce strategies to account for growth, seasonal variations, special events affecting volumes, and cyclical patterns
  • Ensure proper balance between workforce service levels and labor cost to achieve operational efficiency goals
  • Analyze trends periodically - Actuals vs forecasted assumptions (transactions, AHT, Attrition, Fill Rates, Cert Rates, Hours per CSP, No posts, Shrinkage etc)
  • Evaluate medium to long term capacity planning scenarios to ensure that future demand can be met by client and line of business.
  • Participates in long term strategic planning and the formulation of goals. Manages projects, and programs in support of those goals
  • Develops reports, shares analysis, provides recommendations and makes formal presentations to communicate performance at management and executive levels
  • Organizes and develops workforce management manuals & documentations as needed

Reports to:
  • WFM Portfolio Manager

Qualifications & Requisites:
  • At least 5 years call center Workforce Management experience, preferably multi-site or multi-client/brand in the capacity of WFM planner, Scheduler or Forecaster.
  • Expertise in various applications, such as MS Excel, PowerPoint (Knowledge in using Minitab or other forecasting programs like R square will be an added advantage).
  • Flexible work schedule working Noon to 9PM and weekend workdays
  • Hands-on experience and familiarity with workforce management and ACD systems, (i.e. Avaya, TCS, IEX, Verint, Teleopti etc)
  • Proven analytical and problem-solving skills with attention to detail and accuracy
  • Superior verbal, written and interpersonal communication skills
  • Experience working in a dynamic environment with proven abilities to make real-time decisions based on ever changing needs
  • Ability to manage multiple projects simultaneously & work under stringent deadlines
  • Process minded; continually focused on ways to improve workforce management processes, systems, and people skillsets.
  • Strong commitment to providing an exceptional customer experience, with a high level of dedication, enthusiasm, accountability, and self-motivation

Success Measures
  • Achievement of client contractual Goals & KRA's
  • Achievement of Operations KPI's as per scorecard defined
  • Customer satisfaction for internal and external customers

Competitive Compensation and Benefits
When smart creative and passionate people get together, the results are astounding and the opportunities limitless! Achieve your potential at Arise.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

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