Limited immigration sponsorship may be available Preferred * Experience with WEM/QM/WFM suites (e.g ... as Five9, Amazon Connect, Genesys, and NICE . You will also help clients adopt and govern AI ...
Limited immigration sponsorship may be available Preferred * Experience with WEM/QM/WFM suites (e.g ... as Five9, Amazon Connect, Genesys, and NICE . You will also help clients adopt and govern AI ...
Finance Analytics & AI Senior Consultant
Raleigh, NC · On-site
$113K/yr
NVIDIA, Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure; one or more of ... Limited immigration sponsorship may be available. Preferred: * Master's degree in Computer Science ...
Finance Analytics & AI Senior Consultant
Raleigh, NC · On-site
$113K/yr
NVIDIA, Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure; one or more of ... Limited immigration sponsorship may be available. Preferred: * Master's degree in Computer Science ...
Amazon Web Services, Microsoft Azure, or Google Cloud certifications * Exposure to TensorFlow or ... Limited immigration sponsorship may be available. Preferred: * Experience with cybersecurity ...
Amazon Web Services, Microsoft Azure, or Google Cloud certifications * Exposure to TensorFlow or ... Limited immigration sponsorship may be available. Preferred: * Experience with cybersecurity ...
... on Amazon Web Services, Microsoft Azure, or Google Cloud Platform * Ability to travel 20%, on ... Limited immigration sponsorship may be available. Preferred: * Experience with object-oriented ...
... on Amazon Web Services, Microsoft Azure, or Google Cloud Platform * Ability to travel 20%, on ... Limited immigration sponsorship may be available. Preferred: * Experience with object-oriented ...
2025-3005 | US - Remote Work from Home Customer Service Rep in a Contractor Role
Cary, NC · Remote
$14 - $20/hr
Schedule: ⏰ Majority of available hours are during weekdays and daytime 🗓️ Opportunity to ... Amazon Fire, Samsung Galaxy Tab, and Chromebooks are NOT permitted) 🎧 Wired USB headset with ...
2025-3005 | US - Remote Work from Home Customer Service Rep in a Contractor Role
Cary, NC · Remote
$14 - $20/hr
Schedule: ⏰ Majority of available hours are during weekdays and daytime 🗓️ Opportunity to ... Amazon Fire, Samsung Galaxy Tab, and Chromebooks are NOT permitted) 🎧 Wired USB headset with ...
2025-3005 | US - Remote Work from Home Customer Service Rep in a Contractor Role
Raleigh, NC · Remote
$14 - $20/hr
Schedule: ⏰ Majority of available hours are during weekdays and daytime 🗓️ Opportunity to ... Amazon Fire, Samsung Galaxy Tab, and Chromebooks are NOT permitted) 🎧 Wired USB headset with ...
2025-3005 | US - Remote Work from Home Customer Service Rep in a Contractor Role
Raleigh, NC · Remote
$14 - $20/hr
Schedule: ⏰ Majority of available hours are during weekdays and daytime 🗓️ Opportunity to ... Amazon Fire, Samsung Galaxy Tab, and Chromebooks are NOT permitted) 🎧 Wired USB headset with ...
2025-3005 | US - Remote Work from Home Customer Service Rep in a Contractor Role
Durham, NC · Remote
$14 - $20/hr
Schedule: ⏰ Majority of available hours are during weekdays and daytime 🗓️ Opportunity to ... Amazon Fire, Samsung Galaxy Tab, and Chromebooks are NOT permitted) 🎧 Wired USB headset with ...
2025-3005 | US - Remote Work from Home Customer Service Rep in a Contractor Role
Durham, NC · Remote
$14 - $20/hr
Schedule: ⏰ Majority of available hours are during weekdays and daytime 🗓️ Opportunity to ... Amazon Fire, Samsung Galaxy Tab, and Chromebooks are NOT permitted) 🎧 Wired USB headset with ...
DRT7 - ISQU - Hiring Fair Delivery Associate
Garner, NC · On-site
$18.50/hr
This is a Delivery Driver position with I Logistics, delivering packages for Amazon! Delivery ... As we continue to grow, more supervisory roles will be available Company Vehicle Provided! No CDL ...
Quick apply
DRT7 - ISQU - Hiring Fair Delivery Associate
Garner, NC · On-site
$18.50/hr
This is a Delivery Driver position with I Logistics, delivering packages for Amazon! Delivery ... As we continue to grow, more supervisory roles will be available Company Vehicle Provided! No CDL ...
This is a Full-Time Driver position with I Logistics, delivering packages for Amazon! Delivery ... As we continue to grow, more supervisory roles will be available Company Vehicle Provided! No CDL ...
Quick apply
This is a Full-Time Driver position with I Logistics, delivering packages for Amazon! Delivery ... As we continue to grow, more supervisory roles will be available Company Vehicle Provided! No CDL ...
Night Shift
Knightdale, NC · On-site
$12/hr
... Target, Amazon, Verizon, Ford, and more!!! • Free meals on your shift and 30% off on the ... This position is available for part-time and full-time. By applying to this position, I understand ...
Night Shift
Knightdale, NC · On-site
$12/hr
... Target, Amazon, Verizon, Ford, and more!!! • Free meals on your shift and 30% off on the ... This position is available for part-time and full-time. By applying to this position, I understand ...
Night Shift
Raleigh, NC · On-site
$12/hr
... Target, Amazon, Verizon, Ford, and more!!! • Free meals on your shift and 30% off on the ... This position is available for part-time and full-time. By applying to this position, I understand ...
Night Shift
Raleigh, NC · On-site
$12/hr
... Target, Amazon, Verizon, Ford, and more!!! • Free meals on your shift and 30% off on the ... This position is available for part-time and full-time. By applying to this position, I understand ...
FedEx Delivery Driver
Durham, NC · On-site
$650 - $800/day
... UPS, Amazon, previous FedEx companies, DHL, Wal-Mart, Uber, Lyft or any other similar companies ... Company bonuses available for both Full-time and Part-time (based on performance) Paid training ...
FedEx Delivery Driver
Durham, NC · On-site
$650 - $800/day
... UPS, Amazon, previous FedEx companies, DHL, Wal-Mart, Uber, Lyft or any other similar companies ... Company bonuses available for both Full-time and Part-time (based on performance) Paid training ...
Python/AI Product Engineer
Durham, NC · On-site
... AI services within Amazon Web Services (AWS) environments -Design and implement multi-agent ... VISA SPONSORSHIP IS NOT AVAILABLE FOR THIS ROLE C2C IS NOT AVAILABLE - W-2 ONLY
Python/AI Product Engineer
Durham, NC · On-site
... AI services within Amazon Web Services (AWS) environments -Design and implement multi-agent ... VISA SPONSORSHIP IS NOT AVAILABLE FOR THIS ROLE C2C IS NOT AVAILABLE - W-2 ONLY
Python/AI Product Engineer
Durham, NC · Hybrid
... AI services within Amazon Web Services (AWS) environments -Design and implement multi-agent ... VISA SPONSORSHIP IS NOT AVAILABLE FOR THIS ROLE C2C IS NOT AVAILABLE - W2 ONLY
Python/AI Product Engineer
Durham, NC · Hybrid
... AI services within Amazon Web Services (AWS) environments -Design and implement multi-agent ... VISA SPONSORSHIP IS NOT AVAILABLE FOR THIS ROLE C2C IS NOT AVAILABLE - W2 ONLY
Software Engineer (AI Concepts) - Hybrid
$59.53 - $67.53/hr
AI certifications from Amazon or Google Pay range: $59.53 - $67.53 per hour Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you ...
Software Engineer (AI Concepts) - Hybrid
$59.53 - $67.53/hr
AI certifications from Amazon or Google Pay range: $59.53 - $67.53 per hour Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you ...
Warehouse Delivery - Part Time - Raleigh, NC
Raleigh, NC · On-site
$20/hr
Available Schedules (Pick Your Lane) Friday - Monday (Set Schedule): * Morning: 7:00 AM - 12:00 PM ... Want weekdays off consistently Are coming from delivery driving (Amazon, FedEx, DoorDash, etc ...
Quick apply
Warehouse Delivery - Part Time - Raleigh, NC
Raleigh, NC · On-site
$20/hr
Available Schedules (Pick Your Lane) Friday - Monday (Set Schedule): * Morning: 7:00 AM - 12:00 PM ... Want weekdays off consistently Are coming from delivery driving (Amazon, FedEx, DoorDash, etc ...
Lead Architect
Raleigh, NC · On-site
$53.75 - $73.75/hr
... available. Preferred : • Experience with architecture design patterns such as MVP or MVC, Gang of ... Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform • Leading Testing ...
Lead Architect
Raleigh, NC · On-site
$53.75 - $73.75/hr
... available. Preferred : • Experience with architecture design patterns such as MVP or MVC, Gang of ... Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform • Leading Testing ...
Lead Architect
Raleigh, NC · On-site
$53.75 - $73.75/hr
Limited immigration sponsorship may be available. Preferred Qualifications: * Experience with ... Experience or passion for implementing cloud solutions on Amazon Web Services (AWS), Microsoft ...
Lead Architect
Raleigh, NC · On-site
$53.75 - $73.75/hr
Limited immigration sponsorship may be available. Preferred Qualifications: * Experience with ... Experience or passion for implementing cloud solutions on Amazon Web Services (AWS), Microsoft ...
Cloud Infrastrcture Engineer
Raleigh, NC · On-site
$54.25 - $72.50/hr
Experience with Amazon Web Servicesrequired * Experience with Single Sign On technologies (SAML ... Be available after hours/weekends as part of an on-call rotation or as needed for special projects
Cloud Infrastrcture Engineer
Raleigh, NC · On-site
$54.25 - $72.50/hr
Experience with Amazon Web Servicesrequired * Experience with Single Sign On technologies (SAML ... Be available after hours/weekends as part of an on-call rotation or as needed for special projects
Lead Architect
Raleigh, NC · On-site
$53.75 - $73.75/hr
Limited immigration sponsorship may be available. Preferred Qualifications: * Experience with ... Experience or passion for implementing cloud solutions on Amazon Web Services (AWS), Microsoft ...
Lead Architect
Raleigh, NC · On-site
$53.75 - $73.75/hr
Limited immigration sponsorship may be available. Preferred Qualifications: * Experience with ... Experience or passion for implementing cloud solutions on Amazon Web Services (AWS), Microsoft ...
Available Amazon information
See Raleigh, NC salary details
$22.4K - $31.1K
3% of jobs
$31.1K - $39.9K
6% of jobs
$39.9K - $48.6K
10% of jobs
$56.6K is the 25th percentile. Wages below this are outliers.
$48.6K - $57.4K
6% of jobs
$57.4K - $66.1K
12% of jobs
The median wage is $73.6K / yr.
$66.1K - $74.9K
15% of jobs
$74.9K - $83.6K
13% of jobs
$90.5K is the 75th percentile. Wages above this are outliers.
$83.6K - $92.3K
13% of jobs
$92.3K - $101.1K
10% of jobs
$101.1K - $109.8K
9% of jobs
$109.8K - $118.6K
4% of jobs
$22.4K
$75K
$118.6K
How much do available amazon jobs pay per year?
What are some typical challenges faced by Amazon warehouse associates, and how can new hires effectively overcome them?
What are 'Available Amazon' jobs?
What are the key skills and qualifications needed to thrive as an Amazon Warehouse Associate, and why are they important?
What is the difference between Available Amazon vs Available Warehouse Associate?
| Aspect | Available Amazon | Available Warehouse Associate |
|---|---|---|
| Required Credentials | High school diploma or equivalent, basic computer skills | High school diploma or equivalent, physical ability to lift and stand |
| Work Environment | Warehouse, fulfillment centers, some roles may involve computer work | Warehouse, physical tasks, repetitive movements |
| Employer & Industry Usage | Amazon fulfillment centers, logistics industry | Amazon warehouses, logistics and distribution industry |
| Common Search & Comparison | Job roles, hiring process, pay, shifts | Job duties, physical requirements, pay, shifts |
Available Amazon roles typically involve working in fulfillment centers with a focus on order processing and logistics, requiring basic skills and physical stamina. Available Warehouse Associate positions are similar, emphasizing physical tasks like lifting and standing for long periods. Both roles are integral to Amazon's logistics network and share similar credentials and work environments, but may differ slightly in specific duties and shift patterns.
Contact Center Operations Generalist, Business Transformation Architecture
DeloitteRaleigh, NC • On-site
Other
Posted 15 days ago
Deloitte rating
8.1
Based on 86 frontline employees who took The Breakroom Quiz
58th of 138 rated financial services
Job description
Contact Center Operations Generalist Architect
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Contact Center Operations Generalist, you will lead client-facing transformation efforts that modernize contact center operations across voice and digital channels, with a strong focus on measurable business outcomes. You will advise senior client stakeholders on target operating models, process redesign, and the effective use of leading CCaaS platforms such as Five9, Amazon Connect, Genesys, and NICE. You will also help clients adopt and govern AI-enabled service capabilities including agent assist, summarization, knowledge search, intelligent routing, and quality automation.
Key responsibilities
- Lead contact center strategy, transformation, and optimization programs
- Shape target operating models, solution roadmaps, and implementation approaches
- Advise on CCaaS platform selection, design, and deployment
- Design and govern AI-enabled service operations use cases
- Drive measurable improvements in customer experience, efficiency, and quality
- Partner with client executives and Deloitte teams to deliver sustainable outcomes
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 10+ years of experience in contact center operations, customer service operations, and/or contact center transformation (consulting and/or industry)
- Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE)
- Experience partnering with Workforce Management and Quality teams to improve forecasting, scheduling, adherence/occupancy, calibration, and coaching programs
- Experience enabling AI-powered service operations (e.g., agent assist, summarization, knowledge search, intelligent routing, quality automation), including adoption, measurement, and controls (privacy/PII, monitoring, escalation)
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience with WEM/QM/WFM suites (e.g., recording, quality, coaching, performance dashboards) in enterprise contact center environments
- Experience with omnichannel and digital service strategies that improve containment/deflection and reduce repeat contacts
- Experience with speech/text analytics or voice-of-customer programs that drive operational improvements tied to KPI outcomes
- Experience establishing AI governance and operational runbooks for contact center use cases (human-in-the-loop, monitoring, auditability)
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $171,500 to $307,500.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Contact Center Operations Generalist Architect
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Contact Center Operations Generalist, you will lead client-facing transformation efforts that modernize contact center operations across voice and digital channels, with a strong focus on measurable business outcomes. You will advise senior client stakeholders on target operating models, process redesign, and the effective use of leading CCaaS platforms such as Five9, Amazon Connect, Genesys, and NICE. You will also help clients adopt and govern AI-enabled service capabilities including agent assist, summarization, knowledge search, intelligent routing, and quality automation.
Key responsibilities
- Lead contact center strategy, transformation, and optimization programs
- Shape target operating models, solution roadmaps, and implementation approaches
- Advise on CCaaS platform selection, design, and deployment
- Design and govern AI-enabled service operations use cases
- Drive measurable improvements in customer experience, efficiency, and quality
- Partner with client executives and Deloitte teams to deliver sustainable outcomes
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 10+ years of experience in contact center operations, customer service operations, and/or contact center transformation (consulting and/or industry)
- Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE)
- Experience partnering with Workforce Management and Quality teams to improve forecasting, scheduling, adherence/occupancy, calibration, and coaching programs
- Experience enabling AI-powered service operations (e.g., agent assist, summarization, knowledge search, intelligent routing, quality automation), including adoption, measurement, and controls (privacy/PII, monitoring, escalation)
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience with WEM/QM/WFM suites (e.g., recording, quality, coaching, performance dashboards) in enterprise contact center environments
- Experience with omnichannel and digital service strategies that improve containment/deflection and reduce repeat contacts
- Experience with speech/text analytics or voice-of-customer programs that drive operational improvements tied to KPI outcomes
- Experience establishing AI governance and operational runbooks for contact center use cases (human-in-the-loop, monitoring, auditability)
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $171,500 to $307,500.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US