Job Summary:
Sky Systems, Inc. is seeking an L1 AV Technician to provide onsite support for desktops, audio-visual systems, and conference room operations. The technician will troubleshoot issues, coordinate with remote teams, and ensure smooth operations across the site.
Responsibilities:
โข Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.
โข Manage and track loaner/spare devices using customer-provided systems.
โข Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
โข Manage conference room accounts (add/remove users, password resets, ownership updates).
โข Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).
โข Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).
โข Coordinate with third-party vendors and procurement teams when required.
โข Support equipment replacement or reset during failures under guidance from central IT.
โข Ability to work at height when required (ladder/lift).
โข Maintain communication with onsite/offsite teams to report changes, issues, or updates.
โข Ensure proper coverage during leaves and follow site operational processes/SOPs.
Qualifications:
Required:
โข 2โ4 years of experience in IT and AV support
โข Hands-on troubleshooting experience with desktops, laptops, and meeting room devices
โข Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets)
โข Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex)
โข Ability to perform physical tasks, including lifting equipment and working at height
โข Strong communication, customer service, and documentation skills
โข Ability to follow SOPs, ticketing processes, and escalation guidelines
Preferred:
โข Experience using ITSM tools (ServiceNow, Jira)
โข Exposure to AV control systems or room management systems
โข Basic understanding of AV-over-IP or networked AV environments
โข Experience working in enterprise or fast-paced onsite environments
โข Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training)
โข Audio Visual Support
โข Basic understanding of networking and TCPIP
โข Basic understanding of fiber, copper, network infrastructure
โข Crestron Fusion
โข Hardware support
โข Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices
โข Ability to explain networks and connection types and troubleshoot multiple connection types (Home or Corp)
โข Ability to explain work with and differentiate between different connection types & troubleshoot connectivity
โข Skilled Communications Specialist, known for delivering clear and succinct messages without disclosing internal details
โข Experience working in an enterprise environment with Crestron/Fusion at the server and application layer
โข Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified
โข CompTIA certA A+
โข OEM Certifications
Company:
SkySys is a technology, engineering consulting and services company that provides Staffing, Managed, and Professional Services for clients globally ranging from 25 to 250,000+ employees. Founded in 2011, the company is headquartered in Raleigh, USA, with a team of 201-500 employees. The company is currently Growth Stage.