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Automotive Repair Manager Jobs in Delaware (NOW HIRING)

BMW Dealer Careers

Automotive Technician

Wilmington, DE

$60K - $78K/yr

... management skills. You're excited about innovative technologies, ideally have previous European brand service repair experience, and are committed to Fix it Right the First Time to provide the ...

BMW Dealer Careers

Automotive Technician

Wilmington, DE · On-site

$60K - $78K/yr

... management skills. You're excited about innovative technologies, ideally have previous European brand service repair experience, and are committed to Fix it Right the First Time to provide the ...

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All JobsAutomotive Repair JobsAutomotive Repair Manager JobsAutomotive Repair Manager Jobs in Delaware

Automotive Repair Manager information

What does an automotive repair manager do?

An Automotive Repair Manager oversees the daily operations of an auto repair shop or service center. Their responsibilities include supervising technicians, managing customer service, ensuring quality repairs, maintaining inventory, and handling budgets and scheduling. They also ensure compliance with safety and environmental regulations, resolve customer complaints, and may assist with diagnostic or repair work as needed. Effective managers help improve shop efficiency, customer satisfaction, and profitability.

What are some common challenges automotive repair managers face in balancing customer satisfaction with shop productivity?

Automotive Repair Managers often juggle the demands of timely vehicle repairs, maintaining high-quality standards, and ensuring customer satisfaction. One common challenge is managing workflow efficiently so that technicians are neither overburdened nor underutilized, which directly impacts both productivity and customer wait times. Additionally, managers must handle unexpected issues, such as parts delays or complex repairs, while keeping communication clear with both customers and team members. Successfully balancing these aspects requires strong organizational and interpersonal skills, as well as the ability to adapt quickly to changing circumstances.

What are the key skills and qualifications needed to thrive as an automotive repair manager, and why are they important?

To thrive as an Automotive Repair Manager, you need a strong background in automotive repair, leadership, and business management, often supported by certifications like ASE and experience in service environments. Familiarity with shop management software, diagnostic tools, and inventory systems is typically required. Excellent communication, problem-solving, and customer service skills help build trust with clients and effectively lead a team. These skills ensure efficient operations, high-quality repairs, and a positive customer experience, which are critical for business success.

What is the difference between Automotive Repair Manager vs Automotive Service Advisor?

AspectAutomotive Repair ManagerAutomotive Service Advisor
CredentialsExperience in auto repair, certifications like ASECustomer service skills, knowledge of automotive repairs
Work EnvironmentShop floor management, overseeing techniciansCustomer interaction, sales, and service consultation
Industry UsageUsed in auto repair shops, dealershipsCommon in service departments of dealerships and repair shops
Search & Comparison IntentFocus on management and operationsFocus on customer service and sales

The Automotive Repair Manager primarily oversees shop operations, manages technicians, and ensures quality service. In contrast, the Automotive Service Advisor interacts directly with customers, explaining repairs and selling services. Both roles are essential in auto repair settings but differ in responsibilities and focus areas.

What cities in Delaware are hiring for Automotive Repair Manager jobs?

Cities in Delaware with the most Automotive Repair Manager job openings:

Automotive Repair Manager jobs near you

Entry Level Mobile Automotive Service Technician

Millsboro, DE • On-site

Preston Automotive Group
Motor Vehicle Manufacturing • 501 - 1,000 employees
Learn more about Preston Automotive Groupexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 hours ago

Key responsibilities

  • Travel to customer locations to perform diagnostic tests, repairs, and maintenance on vehicles.

  • Conduct thorough inspections to identify issues and recommend solutions.

  • Perform routine maintenance tasks such as oil changes, tire rotations, and brake inspections.

Job description

Description:

Position Overview: As a Mobile Automotive Technician, you will be responsible for delivering high-quality automotive repair and maintenance services directly to our customers' locations. This role requires a combination of technical proficiency, exceptional customer service, and the ability to work independently. The ideal candidate will be passionate about automobiles, possess a strong work ethic, and thrive in a fast-paced, customer-focused environment.


Responsibilities:

  • First and foremost, follow the Preston Automotive Group’s Core Values: Integrity, Urgency, Teamwork, Personal Growth, Attention to Detail, and Community.
  • Travel to customer locations to perform diagnostic tests, repairs, and maintenance on a variety of vehicles.
  • Conduct thorough inspections to identify issues and recommend appropriate solutions.
  • Perform routine maintenance tasks such as oil changes, tire rotations, and brake inspections.
  • Communicate effectively with customers to explain repair recommendations and provide accurate cost estimates.
  • Maintain accurate records of services performed and parts used.
  • Adhere to safety protocols and industry standards at all times.
  • Stay updated on advancements in automotive technology and repair techniques.



Requirements:

Qualifications

  • Proven experience as an automotive technician, with a strong emphasis on diagnostics and repairs.
  • Proficiency in using diagnostic tools and equipment to identify and resolve mechanical issues.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal abilities, with a focus on providing exceptional customer service.
  • Valid driver's license with an acceptable driving record.
  • Ability to work independently and manage time efficiently.
  • Completion of a recognized Automotive Service Technician program or relevant certification.
  • High school diploma or equivalent.

Benefits

  • Competitive compensation package.
  • Opportunities for career advancement and professional growth.
  • Supportive and collaborative work environment.
  • Ongoing training and development opportunities.
  • Access to state-of-the-art equipment and tools.
  • Medical, dental, and vision insurance.
  • 401(K) retirement plan which includes a company match.
  • A generous PTO program that includes a paid day off for your birthday!
  • Employee discounts on vehicle purchases and services.
  • 5-day work week.

About Us

The Preston Automotive Group has been selling and servicing vehicles across Delmarva since 1975. Our group has grown to 11 different brands in 15 cities. From Baltimore, MD to Keller, VA to Aberdeen, MD we have opportunities across all departments as we continue to grow our group! We are proud of our family-oriented culture, and we are active members in the communities we serve. We believe that what truly separates us from other employers is our commitment to grow our employees. We are proud to consistently promote from within and offer a variety of leadership trainings to help our employees succeed.