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Automotive Lease Retention Manager Jobs (NOW HIRING)

Arona Home Essentials

NY · On-site

Immediate contact of all customers who have not renewed their lease agreement(s) * Maintain updated ... Requirements Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T ...

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Automotive Lease Retention Manager information

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$33K

$65.3K

$110.5K

How much do automotive lease retention manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for automotive lease retention manager in the United States is $65,318.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $78,500.00 per year, depending on experience, location, and employer.

What is an automotive lease retention manager?

An Automotive Lease Retention Manager is a professional responsible for overseeing programs and strategies to retain customers whose vehicle leases are expiring. They work closely with sales, finance, and customer service teams to encourage lease renewals, upgrades, or new purchases. Their main goal is to maximize customer loyalty and retention by providing excellent service and tailored offers, ensuring customers remain with the dealership or automotive brand. They often analyze leasing trends, customer feedback, and market data to optimize retention programs. Effective lease retention managers help improve overall dealership performance and long-term customer relationships.

What are the key skills and qualifications needed to thrive as an automotive lease retention manager?

To thrive as an Automotive Lease Retention Manager, you need a solid understanding of automotive leasing, customer relationship management, and sales strategies, often supported by experience in automotive sales or finance. Familiarity with CRM software, dealership management systems, and lease portfolio analysis tools is typically required. Strong interpersonal skills, negotiation abilities, and proactive problem-solving distinguish top performers in this role. These skills ensure effective customer retention, maximize lease renewals, and drive dealership profitability in a competitive market.

What are the main challenges faced by an automotive lease retention manager, and how can they be overcome?

One of the primary challenges for an Automotive Lease Retention Manager is maintaining high customer retention rates in a competitive market where lessees have many options at lease end. This often involves proactively identifying customers whose leases are about to mature, reaching out with tailored offers, and addressing any concerns or objections they may have. Building strong relationships with both customers and the sales or finance teams is essential to provide seamless transitions and personalized solutions. Staying updated with current incentives and leveraging data analytics can also improve retention strategies and success rates.

What is the difference between Automotive Lease Retention Manager vs Automotive Customer Service Representative?

AspectAutomotive Lease Retention ManagerAutomotive Customer Service Representative
Primary RoleRetaining lease customers and managing lease agreementsAssisting customers with inquiries and vehicle issues
Required SkillsCustomer retention, negotiation, lease knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentOffice-based, dealership or leasing companyDealerships, call centers, service departments
CertificationsLease and finance knowledge often preferredCustomer service training, communication skills

While both roles involve customer interaction within the automotive industry, the Automotive Lease Retention Manager focuses on retaining lease customers through negotiations and lease management, whereas the Automotive Customer Service Representative handles general customer inquiries and support. The retention manager role requires specialized lease knowledge and negotiation skills, making it more targeted towards lease agreements and customer retention strategies.

What are popular job titles related to Automotive Lease Retention Manager jobs?

For Automotive Lease Retention Manager jobs, the most frequently searched job titles are:

Infographic showing various Automotive Lease Retention Manager job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $65,318 per year, or $31.4 per hour.

Customer Retention Manager

North Miami, FL

Arona Home Essentials
Retail • 201 - 500 employees
Learn more about Arona Home Essentialsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description


Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy.  We are built on a foundation of excellence, customer focus, quality products and services. We operate over 50 stores in Iowa, Nebraska, Texas, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, New York, Pennsylvania, and Puerto Rico.  We are currently looking to hire a Customer Retention Manager.

You will have access to a comprehensive benefits package that includes:

  • Paid time off including vacation days, personal days and holidays
  • Unlimited Bonus & Commission opportunities paid monthly
  • Company paid Life Insurance and Long-Term Disability Insurance
  • Medical, Dental, Vision, Life Insurance and Short-Term Disability
  • 401(k) with a company match
  • Ongoing training and development

 Responsibilities:

  • Immediate contact of all customers who have not renewed their lease agreement(s)
  • Maintain updated accurate customer information
  • Help support the overall needs of the store by assisting other associates and acting as key holder in the General Manager's absence
  • Monitor customer payment history and habits and make recommendations to support the customer to ownership
  • Collect money and obtain customer signatures on lease agreements
  • Other tasks as assigned by management
  • Strong leadership skills
  • Good communication and interpersonal skills
  • Professional appearance
  • History of results
  • Aptitude to learn proper collection procedures
  • Effective organization skills
  • Must be 18 years of age or older
  • Position routinely requires lifting, loading and "dollying" merchandise of 50 pounds or more
  • Bi-Lingual a plus!!

Requirements:

Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical/certification, a valid Driver's License and comply with the Arona Home Essentials Driver Qualification Policy.  Customer Retention Manager must pass a pre-employment drug screening and criminal background investigation. 

EEOC Statement

Arona Home Essentials is an Equal Opportunity Employer. 

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