Customer-Focused Mobile Service & Sales Professional
Are you passionate about helping customers, building relationships, and working in a fast-paced team environment? We are seeking outgoing and customer-focused professionals to join a growing mobile service team that is transforming the automotive key replacement industry through innovative technology and exceptional customer experiences.
This role combines customer service, sales, and hands-on technical work. As a Mobile Operations Technician, you will work alongside a team at retail partner locations, assisting customers with automotive key replacement services while delivering a professional and positive experience.
Key Responsibilities
Customer Experience & Sales
- Serve as the face of the company at retail partner locations.
- Engage with customers, assess their needs, and recommend appropriate products and services.
- Deliver outstanding customer service that drives customer satisfaction and repeat business.
- Educate customers on available services, products, and solutions.
- Process transactions using tablets, mobile applications, and point-of-sale systems.
- Support team sales goals through strong customer engagement and relationship building.
- Maintain positive relationships with retail partners and represent the company professionally.
Technical & Operational Support
- Learn to cut, duplicate, and program automotive keys, remotes, and key fobs.
- Test completed products to ensure quality and functionality.
- Assist with inventory management, equipment maintenance, and daily operational tasks.
- Maintain a clean, organized, and professional workspace.
- Collaborate with team members to deliver an exceptional customer experience.
Qualifications
- Experience in customer service, retail, sales, hospitality, or a related customer-facing role.
- Strong communication and interpersonal skills.
- Ability to build relationships and work effectively in a team environment.
- Comfortable engaging customers and recommending products or services.
- Tech-savvy and comfortable using tablets, mobile apps, POS systems, and digital tools.
- Strong attention to detail and willingness to learn new skills.
- Valid driver's license and reliable transportation.
Preferred Experience
- Wireless sales, retail leadership, banking, customer success, hospitality, automotive service advising, or related sales experience.
- Experience working toward sales goals, performance metrics, or commission-based incentives.
- Mechanical, automotive, locksmith, or technical aptitude.
- Inventory management or retail operations experience.
What We Offer
- Comprehensive paid training and ongoing support.
- Opportunity to learn a unique technical skillset in the automotive industry.
- Career growth opportunities into leadership and management positions.
- Company vehicle and equipment provided (upon eligibility).
- Collaborative and team-oriented work environment.
Schedule
Wednesday-Sunday | 8:00 AM - 5:00 PM
Employment Type
Contract-to-Hire Opportunity
No prior locksmith or automotive key programming experience is required. We are looking for motivated individuals with strong customer service skills, a sales-oriented mindset, and a willingness to learn. Training will be provided to help you succeed in this role.
Company Description
Eurofins is a global laboratory testing company that helps ensure the safety and quality of food, pharmaceutical, environmental, and consumer products. They analyze samples and provide accurate testing results that help companies meet quality and regulatory standards. Eurofins operates a large network of laboratories and supports customers across a wide range of industries. Their mission is to contribute to a safer and healthier world through scientific testing and laboratory services.