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Automotive Associate Jobs in Abbotsford, BC (NOW HIRING)

Fountain Tire

Service Advisor, Coquitlam

Coquitlam, BC · On-site

CA$28/hr

You will greet customers, diagnose their basic automotive or tire needs, translate technical issues into clear explanations, and sell the necessary repair solutions At Fountain Tire, our associates ...

Fountain Tire

Service Advisor, Coquitlam

Coquitlam, BC · On-site

CA$28/hr

You will greet customers, diagnose their basic automotive or tire needs, translate technical issues into clear explanations, and sell the necessary repair solutions At Fountain Tire, our associates ...

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All JobsAutomotive Associate JobsAutomotive Associate Jobs in Abbotsford, BC

Automotive Associate information

What is an automotive associate?

Automotive Associates are professionals who assist customers in automotive dealerships or service centers. Their responsibilities typically include greeting customers, providing information about vehicles or services, assisting with paperwork, and sometimes supporting the sales or service process. They play a key role in ensuring customer satisfaction and smooth dealership operations. Automotive Associates may also help with test drives, vehicle delivery, and maintaining showroom appearance.

What are the key skills and qualifications needed to thrive as an automotive associate, and why are they important?

To thrive as an Automotive Associate, you need a solid understanding of automotive systems, basic mechanical aptitude, and often a high school diploma or equivalent. Familiarity with diagnostic tools, point-of-sale (POS) systems, and manufacturer software is typically required. Excellent customer service, communication skills, and attention to detail help set top performers apart in this role. These skills ensure efficient service, accurate problem-solving, and positive customer experiences, which are crucial for business success and customer loyalty.

What are some common challenges automotive associates face when working with customers, and how can they overcome them?

Automotive Associates often encounter challenges such as addressing diverse customer needs, managing high volumes during peak hours, and explaining complex vehicle features in simple terms. To overcome these, it’s helpful to develop strong communication skills, stay updated on the latest automotive technologies, and remain patient and attentive to each customer’s concerns. Collaborating with service technicians and sales teams can also ensure customers receive accurate information and a positive experience throughout their visit.

What is the difference between Automotive Associate vs Automotive Technician?

AspectAutomotive AssociateAutomotive Technician
CredentialsHigh school diploma, basic automotive knowledgeASE certification, technical training
Work EnvironmentSales floor, customer service, parts departmentGarage, repair shop, diagnostic work
Employer & Industry UsageCar dealerships, auto retailersRepair shops, service centers
Common Search & ComparisonCustomer service, sales supportRepair, diagnostics, maintenance

Automotive Associates typically focus on customer service, sales support, and parts assistance within dealerships or retail environments. Automotive Technicians perform hands-on repairs, diagnostics, and maintenance tasks. While both roles require automotive knowledge, Technicians usually have specialized certifications and technical training, making them more involved in vehicle repair processes.

What cities near Abbotsford, BC are hiring for Automotive Associate jobs?

Cities near Abbotsford, BC with the most Automotive Associate job openings:

Automotive Associate jobs near you

Automotive Technician [NOC-72410]- Jaguar Land Rover Langley

OpenRoad Auto Group

Langley, BC • On-site

$44/hr

Full-time

Medical, Dental, Life

Re-posted 21 days ago

Job description

Automotive Technician [NOC-72410]


Jaguar Land Rover Langley

OpenRoad Auto Group Limited


Job Type: Full-Time, Permanent

Start Date: As Soon as Possible

Language: English

Positions: 1

Job Location: 5978 Collection Drive, Langley, BC, V3A 0A3

Hours of Work: 40 hours

Salary: $44.00 / hour


We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 41 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canadas Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.


A Career at OpenRoad Means You will enjoy:


Opportunity to work with a variety of OEM BRANDS including Acura Audi, BMW, Genesis, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen

Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Footwear Subsidy, Employee Referral Program, Employer RRSP Matching, & a Tool Allowance.

Internal and external, training & development opportunities for skill development and growth

Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment

Comprehensive Extended Health and Dental plan, Group Insurance Benefits, Life Insurance tailored toward Associate wellness

Recognition and Engagement Events

And more!


ROLE & RESPONSIBILITIES:


Receive repair orders from dispatch tower/Service Advisor and perform work as outlined on repair order with efficiency and accuracy.

Ensure work is performed in accordance with dealership and factory standards.

Use computerized diagnostic and other testing devices to diagnose and isolate faults.

Perform scheduled maintenance (oil changes, lubrication, tune-ups).

Test and adjust repaired systems to manufacturer performance specs.

Communicate with parts department to obtain needed parts. Save and tag parts if the job is under warranty or if requested by the customer.

Examine the vehicle to determine if additional safety or service work is required.

Advise Service Advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.

Inform dispatcher when the job is started, finished, or interrupted. Be particularly attentive to repair orders on vehicles marked RUSH or CUSTOMER WAITING.

Complete and maintain documentation of work performed.

Road-test vehicles to quality-check work performed.

Supervise the work of any apprentice technicians as assigned to you by management.

Attend factory-sponsored training classes. Keep abreast of factory technical bulletins.

Ensure that customers cars are kept clean.

Keep the shop area neat, clean, and free of safety hazards.

Comply with Federal, Provincial and Municipal regulations, such as those governing the disposal of hazardous wastes

Assist in creating quotes for additional work required.

Keep up to date on online training as required

Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.

This position will be expected to perform other duties as assigned by management.


KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:


Must be a fully licensed Technician.

2-3 years experience working on European Vehicles

Possess strong diagnostic and problem-solving skills in order to maintain optimal customer satisfaction.

A highly self-motivated and organized individual.

Well-developed interpersonal skills to effectively work with other members of the Service Department team.

Must be committed to consistently delivering high-quality work.

Ability to make sound decisions in a manner consistent with the essential job functions.

A valid Canadian driver's license, and the ability to provide drivers abstract for review.


Please email resumes and a cover letter to veronica.pang@openroadautogroup.com, with subject line, "Jaguar Langley".

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