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Auto Parts Associate Jobs in Hamilton, ON (NOW HIRING)

As a part of our growth, PGW Auto Glass, a leader in the Auto Glass industry with over 100 years ... parts with the use of a pallet jack, hand truck, or forklift and picker. The Warehouse Associate ...

As a part of our growth, PGW Auto Glass, a leader in the Auto Glass industry with over 100 years ... parts with the use of a pallet jack, hand truck, or forklift and picker. The Warehouse Associate ...

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Auto Parts Associate information

What is the difference between Auto Parts Associate vs Auto Service Technician?

AspectAuto Parts AssociateAuto Service Technician
Required CredentialsHigh school diploma; some certifications like ASE optionalHigh school diploma; ASE certifications often required
Work EnvironmentRetail auto parts store, customer service focusAuto repair shop or dealership, hands-on repair work
Employer & Industry UsageAuto parts retailers, warehousesAuto repair shops, dealerships
Common Search & ComparisonCustomer service, parts knowledgeRepair skills, technical diagnostics

Auto Parts Associates primarily work in retail environments, assisting customers and managing inventory, while Auto Service Technicians perform vehicle repairs and diagnostics. Both roles require automotive knowledge, but Service Technicians focus more on technical repair skills, whereas Parts Associates emphasize customer service and parts management.

What jobs can I get with an Associates in automotive Technology?

An Associate's in Automotive Technology qualifies you for roles such as auto parts associate, automotive technician, service technician, or repair specialist. These positions typically involve diagnosing vehicle issues, performing repairs, and working with automotive tools and systems, often requiring hands-on skills and knowledge of automotive systems.

What are some common challenges Auto Parts Associates face when assisting customers, and how can they be addressed?

Auto Parts Associates often encounter challenges such as identifying the correct part for a customer’s specific vehicle and managing a high volume of inquiries during peak hours. To address these, it’s important to develop strong product knowledge and familiarity with catalog systems, as well as effective communication skills to ask clarifying questions. Collaborating closely with team members and utilizing available reference materials can also help ensure customers receive accurate and timely assistance.

What are the key skills and qualifications needed to thrive as an Auto Parts Associate, and why are they important?

To thrive as an Auto Parts Associate, you need a solid understanding of automotive parts, inventory management, and customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory databases, and parts catalog software like Epicor or NAPA PROLink is typically required. Strong communication skills, attention to detail, and the ability to work efficiently in a team help you excel in customer interactions and daily tasks. These skills ensure accurate order fulfillment, satisfied customers, and smooth store operations in a fast-paced retail environment.

What does a parts sales associate do?

A parts sales associate helps customers find and purchase auto parts and accessories, providing product information and advice. They maintain inventory, process sales transactions, and may use computer systems to look up parts and pricing. Strong customer service skills and knowledge of vehicle parts are important for this role.

What are common auto parts job titles?

Common auto parts job titles include Auto Parts Associate, Parts Counter Person, Parts Specialist, Warehouse Associate, and Counter Sales Associate. These roles typically involve customer service, inventory management, and knowledge of auto parts and tools. Certifications like ASE may enhance job prospects in this field.

How much do parts associates make?

Auto parts associates typically earn an average hourly wage of around $12 to $15, with annual salaries ranging from approximately $25,000 to $31,000. Wages can vary based on experience, location, and the employer, and some positions may offer benefits or opportunities for advancement.

What does an Auto Parts Associate do?

An Auto Parts Associate helps customers find and purchase the correct auto parts and accessories for their vehicles. They provide product information, check inventory, process transactions, and may also assist with stocking shelves or managing returns. Strong customer service and knowledge of automotive components are important for this role. Auto Parts Associates often work in retail stores, dealerships, or auto supply shops.

Parts Associate (Performance Collision Brampton)

Performance Auto Group

Brampton, ON

CA$50K - CA$55K/yr

Other

Medical, Dental, Vision, Life

Posted 11 days ago


Job description

Drive for Excellence

Performance Collision Brampton is a state-of-the-art collision and glass repair center. We are certified with lots of brands including Honda, Hyundai, Subaru, Nissan, Chrysler and many more!

Performance Collision Brampton is looking for a Parts Associate to join their high volume shop today!

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

  • Great Experience: Every customer is entitled to a great experience
  • Integrity:We are honest and transparent in our actions
  • Diversity: We are stronger through the inclusion of people, brands and ideas
  • Innovation:We passionately embrace opportunities for new and continuous improvements
  • Empowerment:We encourage and support our people in taking initiative
  • Giving Back: We positively impact the communities in which we live, work and raise families

Here's what you'll deliver:

  • Offloading incoming deliveries and returns from other dealerships or delivery hubs
  • Organizing incoming deliveries by the outbound driver
  • Researching orders on Elite Extra platform
  • Collaborate with other members of the automotive parts delivery team, as well as dealership parts staff to ensure that deliveries are made on time and to the correct locations.
  • Track the status of shipments and keep customers informed about any delays or issues that may arise.
  • Process payments for delivered parts, ensuring that all transactions are accurately recorded.
  • Maintain accurate records of customer orders, and transactions, using a variety of computer-based and manual record-keeping systems.
  • Collaborate with dealership parts departments to ensure that customer orders are fulfilled efficiently.
  • Provide excellent customer service by promptly responding to customer inquiries, resolving issues, and addressing any concerns that may arise.
  • Occasionally drive and deliver parts when required. This includes providing safe, timely and correct parts deliveries to our wholesale customers while using the company provided cell phone with ELITE EXTRA delivery application.
  • Inspecting and maintaining the delivery vehicle, including regular maintenance and cleaning, to ensure it remains in good working order.
  • Comply with all company policies, standards and procedures.
  • Other duties as required by management.

Here's what you'll need to succeed:

  • High School Diploma or GED is required.
  • Must have a valid Ontario Driver's License and a clean driving record.
  • Experience working with automotive parts is considered an asset.
  • Strong customer service background with proven ability to deliver exceptional customer service.
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
  • Strong organizational skills.
  • Meticulous attention to detail and accuracy.
  • Proven ability to build strong working relationships.
  • Must be reliable and able to work productively with minimal supervision.
  • Strong written and verbal communication skills.
  • Ability to exhibit professionalism with a positive attitude under pressure.
  • Working knowledge of google applications, sheets and team drive.
  • Ability to thrive in a fast paced, high pressure work environment while effectively managing competing and changing priorities.
  • Ability to work occasional overtime hours (minimal)

What's in it for you?

  • Excellent management support and guidance
  • Opportunities through our Internal career mobility program
  • Access to health, dental and vision insurance
  • Disability, critical illness and life insurance for the unexpected
  • Our Employee Assistance Plan (EAP) for you and your family's wellness
  • Discount on vehicles, service and parts for you and your family
  • Discounts to retailers and service providers across the country
  • Free and engaging employee events
  • Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected annual compensation): $50,000 - $55,000 per year (base salary plus monthly performance-based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada's largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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