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Auto Claim Adjuster Jobs in Virginia (NOW HIRING)

USAA

Injury Claims Adjuster

Chesapeake, VA · Hybrid

$57K - $103K/yr

Adjusts non-attorney involved soft tissue bodily injury claims, as well as all auto physical damage ... Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim ...

USAA

Injury Claims Adjuster

Chesapeake, VA · Hybrid

$57K - $103K/yr

Adjusts non-attorney involved soft tissue bodily injury claims, as well as all auto physical damage ... Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim ...

USAA

Sr. Injury Claims Adjuster

Chesapeake, VA · On-site +1

$63K - $121K/yr

... auto physical damage associated with those claims. * Identifies, confirms, and makes coverage ... Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim ...

USAA

Sr. Injury Claims Adjuster

Chesapeake, VA · On-site +1

$63K - $121K/yr

... auto physical damage associated with those claims. * Identifies, confirms, and makes coverage ... Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim ...

Chubb

Casualty Claim Examiner

Chesapeake, VA

$53K - $77K/yr

Are you an experienced claims adjuster with a passion for managing bodily injury and general ... If you have expertise in personal and commercial auto claims, structural damages, as well as ...

Chubb

Casualty Claim Examiner

Chesapeake, VA · On-site

$53K - $77K/yr

Are you an experienced claims adjuster with a passion for managing bodily injury and general ... If you have expertise in personal and commercial auto claims, structural damages, as well as ...

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All JobsAuto Claim Adjuster JobsAuto Claim Adjuster Jobs in Virginia

Auto Claim Adjuster information

See Virginia salary details

$29.7K

$57K

$75.8K

How much do auto claim adjuster jobs pay per year?

As of Aug 22, 2026, the average yearly pay for auto claim adjuster in Virginia is $56,992.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,100.00 and $63,900.00 per year, depending on experience, location, and employer.

What is an auto claim adjuster?

Auto claim adjusters are insurance professionals responsible for investigating and evaluating automobile insurance claims. They review accident details, assess vehicle damage, determine liability, and decide how much the insurance company should pay for a claim. Adjusters often work directly with policyholders, repair shops, and law enforcement to gather necessary information. Their goal is to ensure fair and prompt resolution of claims in accordance with the insurance policy.

What are the key skills and qualifications needed to thrive as an auto claim adjuster?

To thrive as an Auto Claim Adjuster, you need strong analytical skills, knowledge of insurance policies, and attention to detail, typically supported by a bachelor's degree or relevant experience. Familiarity with claims management software, estimating tools like CCC One or Audatex, and sometimes state adjuster licensing is essential. Excellent communication, negotiation, and empathy are standout soft skills for handling stressful situations and customer interactions. These qualifications ensure accurate, fair claims resolution and positive client experiences in a competitive industry.

What are some common challenges auto claim adjusters face when handling multiple claims simultaneously?

Auto Claim Adjusters often manage a high volume of claims at once, which can be challenging due to tight deadlines and the need to stay organized. Balancing thorough investigations, clear communication with policyholders, and accurate documentation requires strong time management skills. Adjusters must also navigate complex cases where liability is unclear or where negotiations with repair shops and third parties are needed. Maintaining empathy while staying objective is crucial for resolving claims efficiently and fairly.

What is the difference between Auto Claim Adjuster vs Property Claims Adjuster?

AspectAuto Claim AdjusterProperty Claims Adjuster
CertificationsAdjuster licenses, insurance certificationsAdjuster licenses, insurance certifications
Work EnvironmentAuto repair shops, insurance offices, accident sitesResidential/commercial properties, damage sites
Industry UsageAuto insurance companies, claims departmentsHomeowners, commercial property insurers
Common Search IntentDifferences, job duties, salary, requirementsSimilar roles, job outlook, certifications

Auto Claim Adjusters and Property Claims Adjusters share similar certifications and work environments, both handling insurance claims. However, Auto Claim Adjusters focus on vehicle-related claims, while Property Claims Adjusters handle damages to buildings and property. Understanding these differences helps job seekers find roles aligned with their skills and interests in the insurance industry.

What are the most commonly searched types of Auto Claim Adjuster jobs in Virginia?

The most popular types of Auto Claim Adjuster jobs in Virginia are:

What are popular job titles related to Auto Claim Adjuster jobs in Virginia?

For Auto Claim Adjuster jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Auto Claim Adjuster jobs in Virginia look for?

The top searched job categories for Auto Claim Adjuster jobs in Virginia are:

What cities in Virginia are hiring for Auto Claim Adjuster jobs?

Cities in Virginia with the most Auto Claim Adjuster job openings:

Auto Claim Adjuster jobs near you
Infographic showing various Auto Claim Adjuster job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $56,992 per year, or $27.4 per hour.

Auto PD - Adjuster Service Claims

The Hanover Insurance Group, Inc.

Worcester, MA • On-site

$55K - $62K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Hanover Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

166th of 311 rated insurance

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.
Our Claims team is currently seeking an Auto PD Adjuster - Service Claims.
This is a full-time, exempt role with a hybrid work schedule (two days in the office) at one of our Hanover offices:
  • Worcester, MA
  • Richmond, VA
  • Syracuse, NY
  • Itasca, IL
  • Howell, MI

POSITION OVERVIEW:
The Adjuster Service Claims is responsible for managing a caseload of moderately complex claims from initiation to resolution. This includes determining coverage, conducting thorough investigations, evaluating damages, and negotiating settlements in accordance with policy terms, best practices, and jurisdictional requirements. The role involves direct communication with insureds and third parties, as well as accurate input and management of claim data.
IN THIS ROLE, YOU WILL:
  • Manage a caseload of moderately complex service claims from intake through resolution.
  • Conduct thorough investigations, assess liability, and evaluate damages using established procedures.
  • Engage underwriting, legal, and stakeholders for comprehensive investigation and evaluation.
  • Identify and refer suspicious claims to the Special Investigation Unit.
  • Transfer risk to appropriate parties.
  • Maintain appropriate adjuster licenses and continuing education credits.
  • Handle claims within specific limits and authority; use discretion and independent judgment.
  • Set reserves and authorize payments within scope of authority.
  • Review and validate intake claims; conduct investigations and document findings.
  • Coordinate with stakeholders to resolve issues; adhere to claims processing procedures.
  • Utilize technology and data tools to enhance claims processing efficiency and accuracy.
  • Resolve claims with empathy and customer-centricity; prepare documentation and evidence.
  • Maintain detailed and compliant documentation of claim activities and communications.
  • May represent the company in mediations, arbitrations, and trials.
  • Participate in problem-solving discussions, and cross-functional coordination.
  • Handle sensitive communications professionally and translate complex information for diverse audiences.
  • Mentor entry-level adjusters and share best practices learned through training and experience.
  • Provide exceptional customer service; educate policyholders and ensure satisfaction.
  • Ensures Compliance with all licensing requirements.
  • Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts

WHAT YOU NEED TO APPLY:
  • Associate degree required; bachelor's degree preferred or combination of education and experience.
  • Typically has 3-4 years of relevant Auto claim-handling experience.
  • Guidewire experience is a plus.
  • Proficient with basic computer navigation; ability to use basic software. systems/applications (Suite of MS Office Products) and use of the internet.
  • Knowledge of insurance products, processes, and relevant laws.
  • Learn and handle negotiations independently within authority, understand common tactics for moderately complex claim resolution.
  • Communicate clearly and empathetically across various channels.
  • Operate with decision-making latitude; adapt to changing situations.
  • Deliver difficult messages with clarity and professionalism.
  • Collaborate with team members and maintain constructive relationships.
  • Manage multiple tasks and deadlines with strong organizational skills.
  • Negotiate claims independently within authority limits.
  • Understand insurance principles, policies, procedures, and terminology.
  • Possess investigative skills and follow procedures and guidelines.

Core Capabilities:
  • Analytical Reasoning: The ability to identify problems, understand your impact, gather input and data, and develop an effective solution.
  • Customer Centricity: Makes customers/clients and their needs a primary focus of one's actions; shows interest in and understanding of the needs and expectations of internal and external customers; gains customer trust and respect; meets or exceeds customer expectations.
  • Digital Fluency: Effectively uses digital tools and technology appropriately to find, evaluate, create, and communicate information understands how to navigate digital platforms, use software applications, and leverage technology for productivity and communication purposes.
  • Persuasion and Influence: Uses appropriate interpersonal skills and techniques to gain acceptance for ideas or solutions; uses influencing strategies to gain genuine agreements; seeks to persuade rather than force solutions or impose decisions or regulations.
  • Professional Insurance Acumen: Demonstrates a deepening understanding of the insurance industry and the ability to apply specialized technical skills to address complex challenges, adapt to industry trends, and drive value for the organization.
  • Planning and Execution: Plans, prioritizes and manages resources and time effectively to achieve specific goals or deadlines.

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.
CAREER DEVELOPMENT:
It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.
BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.
Benefits include:
  • Medical, dental, vision, life, and disability insurance
  • 401K with a company match
  • Tuition reimbursement
  • PTO
  • Company paid holidays
  • Flexible work arrangements
  • Cultural Awareness Day in support of IDE
  • On-site medical/wellness center (Worcester only)
  • Click here for the full list of Benefits

EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.
Privacy Policy:
To view our privacy policy and online privacy statement, click here.
Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here
Compensation:
The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

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