Auto Body Shop Manager Jobs in West Springfield, MA

Founded in 1922, The Mitchell Auto Group has excelled by providing an opportunity for individuals to turn their work ethic and positive attitude into a career.

Mitchell Auto Body, a Division of The Mitchell Auto Group, located in Simsbury, CT has a dedicated ownership time with over 50 years of combined service. Their commitment has proven itself time and time again, especially in the area of new business start-ups. Their combined skills have allowed our business to show stable, charted growth.

The average length of service in our company is 9.5 years! We are a company that is committed to our employees and their families.

Furthermore, we promise that we'll be there for our customers for as long as they own their vehicle. Their satisfaction isn't "total" unless it lasts for the life of the car.

What we are looking for:

We are looking for a talented, friendly, enthusiastic person to welcome our customers into the dealership and to handle their vehicle transactions in an efficient manner.  This person should be a team player, working with managers and co-workers to ensure the best possible service to our customers!

The Body Shop Administrative Assistant receives payment from customers and employees for goods or services rendered and records the amount received in an accurate and accountable manner. They sometimes are the customer’s first and/or last contact with the dealership and therefore must represent the dealership in a friendly and professional manner.

What we offer:

• Competitive compensation.
• Health, dental and vision plans. 
• Life insurance and optional policies.
• 401K. 
• Paid holidays and PTO days.
• Professional work environment.
• Advancement opportunities. 

• Greets customers entering the service area with a friendly, upbeat attitude
• Forecasts goals and objectives for the department and assists management in meeting them
• Establishes and maintains good working relationships with insurance adjusters
• Establishes and maintains good working relationships with customers to encourage repeat and referral business
• Maintains a professional demeanor while answering customer questions and directs them to the appropriate person or location
• Receives cash, checks and credit card payments from customers, records amounts received
• Provides clerical and secretarial assistance to parts and Estimators
• Follows up on payments with insurance companies
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution
• Purchase orders for vendors
• Records customer’s name, VIN, tag number, mileage and existing vehicle damage
• Additional responsibilities as assigned

Qualifications:

• Automotive Experience Preferred, but not required.
• Ability to read and comprehend simple instructions
• Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization
• Intermediate level in Microsoft Office Products.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Ability to organize, prioritize and execute tasks within deadlines.
• High School diploma or equivalent.
• Additional hours required during month end.
• Ability to pass pre-employment background check, drug test and have an insurable driving record.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.