Audio Visual Product Owner Jobs (NOW HIRING)

Location: Cincinnati, OH, 45227

The Audio Visual (A/V) Technician (Tech) is responsible for the setup, operation, management, and tear-down of all aspects of event operations requiring A/V equipment, including sound, lighting, video, streaming, staging, and production support. The technician performs duties necessary for the safe and efficient execution of events while providing exceptional service to clients, guests, and venue partners.

The A/V Technician supports corporate meetings, conferences, concerts, social events, podcasts, festivals, and special productions throughout Madison Square and affiliated M2Media venues.

• High school diploma or equivalent is required.
• At least three (3) years of audio visual experience in event production, hospitality, conference centers, entertainment venues, or a related field.
• Preferred experience includes:
  • Ability to design, install, configure, and operate a variety of professional audio and video equipment.
  • Proficiency with projectors, projection screens, seamless switchers, cameras, video distribution systems, live streaming platforms, and lighting systems.
  • Basic understanding of Crestron control systems.
  • General knowledge of proper rigging and staging techniques.
  • General knowledge of live sound production, mixing consoles, wireless microphone systems, sound reinforcement, and event production workflows.
  • Experience supporting conferences, concerts, social events, live streams, podcasts, and large-scale productions.

• Must be able to lift, carry, push, and pull up to 75 pounds safely.
• Maintain a warm, professional, and service-oriented demeanor at all times.
• Must be able to effectively communicate both verbally and in writing.
• Must interact professionally with clients, guests, vendors, venue partners, and fellow team members.
• Must be effective at listening to, understanding, and clarifying concerns raised by clients and team members.
• Must be able to multitask and prioritize responsibilities to meet deadlines.
• Attend all company-required meetings and trainings.
• Maintain regular attendance in compliance with M2Media standards, as required by scheduling needs.
• Maintain high standards of personal appearance and grooming, including proper uniform attire and name badge.
• Comply with all M2Media policies and procedures to encourage safe and efficient operations.
• Maximize productivity, identify operational challenges, and assist in implementing solutions.
• Must be effective in anticipating, preventing, identifying, and solving technical and operational issues.
• Must be able to understand and evaluate complex information, data, and A/V technologies from various sources.
• Must maintain confidentiality regarding client, company, and event information.
• Perform other duties as assigned by management.

• Responsible for setting up, operating, troubleshooting, and coordinating all aspects of A/V production and event technology.
• Set up and operate corporate meetings, conferences, live events, concerts, podcasts, social functions, and special events.
• Setup, monitor, and maintain technical equipment related to audio, video, lighting, staging, rigging, and production operations.
• Provide installation, maintenance, and repairs for audio, video, and production systems as required.
• Assist with event A/V setup and operation in accordance with company SOPs and client requirements.
• Operate advanced production equipment including robotic cameras, production switchers, streaming encoders, projectors, confidence monitors, and presentation systems.
• Correctly utilize testing equipment to diagnose and verify issues with facility systems and production equipment.
• Maintain inventory, maintenance schedules, and repair records for all audio visual equipment.
• Perform event standby and troubleshoot technical issues in real-time environments.
• Work with clients and management to create successful event experiences through audio visual production.
• Support a variety of event formats including breakout sessions, general sessions, trade shows, concerts, festivals, podcasts, and social events.
• Responsible for the setup, operation, and tear-down of all types of A/V equipment, including lighting, staging, and rigging systems.
• Maintain production timelines to ensure event schedules remain on track.
• Work closely with the AV Director amp; General Manager of M2Media and keep leadership informed of issues as they arise.
• Communicate on-site client requests and changes to the event team.
• Troubleshoot Crestron systems, presentation systems, audio systems, video systems, and lighting controls.
• Utilize inventory management systems to track equipment usage and movement.
• Assist in monitoring all phases of loss prevention and asset protection within the A/V department.
• Maintain a clean, organized, and safe working environment.
• Follow all applicable safety procedures and industry best practices when handling equipment and supporting live events.