ZipRecruiter

Log In

1

Atm Operations Analyst Jobs in Raleigh, NC (NOW HIRING)

Accenture

Payments Banking Consultant

Raleigh, NC · On-site

... operational improvements, reduce cost, deliver sustainable 360 stakeholder value, and set a new ... Underpinned by technology, data, analytics, AI, change management, talent, and sustainability ...

All JobsAtm Operations Analyst JobsAtm Operations Analyst Jobs in Raleigh, NC

Atm Operations Analyst information

See Raleigh, NC salary details

$14

$32

$54

How much do atm operations analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for atm operations analyst in Raleigh, NC is $32.81, according to ZipRecruiter salary data. Most workers in this role earn between $23.37 and $39.28 per hour, depending on experience, location, and employer.

What does an ATM Operations Analyst do?

An ATM Operations Analyst is responsible for overseeing the daily operations and performance of Automated Teller Machines (ATMs) for a bank or financial institution. Their duties typically include monitoring ATM networks, troubleshooting technical issues, reconciling cash balances, analyzing transaction data, and ensuring compliance with security protocols. They work closely with vendors, maintenance teams, and internal departments to ensure ATMs are functioning efficiently and securely. The role requires strong analytical skills, attention to detail, and knowledge of banking regulations related to ATM operations.

What are some common challenges faced by an ATM Operations Analyst, and how can they be managed effectively?

ATM Operations Analysts often deal with challenges such as ensuring timely cash replenishment, minimizing machine downtime, and resolving technical or transaction errors quickly. To manage these issues, analysts must coordinate closely with vendors, maintenance teams, and financial institutions, utilizing monitoring software and real-time data to detect and address problems proactively. Effective communication and strong problem-solving skills are essential for prioritizing tasks and maintaining customer satisfaction, especially during high-traffic periods or technical outages.

What are the key skills and qualifications needed to thrive as an ATM Operations Analyst, and why are they important?

To thrive as an ATM Operations Analyst, you need strong analytical abilities, attention to detail, and a background in finance, business, or IT, often supported by a relevant degree. Familiarity with ATM management software, transaction monitoring systems, and regulatory compliance tools is typically required. Excellent problem-solving, communication, and organizational skills help you efficiently address operational issues and collaborate across departments. These skills ensure smooth ATM operations, minimize downtime, and maintain security and compliance standards within financial institutions.

What is the difference between Atm Operations Analyst vs ATM Technician?

AspectAtm Operations AnalystATM Technician
Primary RoleAnalyzes ATM performance, manages operations, and ensures complianceInstalls, maintains, and repairs ATM machines
Required SkillsData analysis, operational knowledge, banking regulationsTechnical skills, troubleshooting, hardware repair
Work EnvironmentOffice setting, banking environment, some field workField work, on-site repairs, technical troubleshooting
CertificationsRelevant banking or operations certifications often preferredTechnical certifications, hardware repair training

The Atm Operations Analyst focuses on monitoring and managing ATM performance and compliance, often working in an office environment. In contrast, the ATM Technician handles the physical installation and repair of ATMs in the field. Both roles are essential in the ATM industry but differ in daily tasks and skill sets.

Is an ATM Operations Analyst entry-level?

An ATM Operations Analyst role is often considered entry-level, especially for candidates with basic knowledge of banking operations, cash management, and technical troubleshooting. However, some positions may require prior experience or specialized skills such as familiarity with ATM software or certifications. Advancement typically involves gaining experience and developing technical expertise in banking systems and ATM networks.

What does an Atm Operations Analyst at a bank do?

An ATM Operations Analyst at a bank is responsible for managing and monitoring automated teller machine (ATM) networks, ensuring their proper functioning, security, and availability. They analyze transaction data, troubleshoot technical issues, coordinate maintenance, and implement updates or security measures to minimize downtime and prevent fraud. Strong technical skills, knowledge of banking systems, and attention to detail are essential for this role.
Infographic showing various Atm Operations Analyst job openings in Raleigh, NC as of September 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Hybrid job distribution, with an average salary of $68,250 per year, or $32.8 per hour.

ATM Strategy - ATM Analytics Business Intelligence Specialist

Raleigh, NC • On-site

State Employees' Credit Union
See more jobs at State Employees' Credit Unionexternal

$91K - $115K/yr

Full-time

Posted 8 days ago

State Employees' Credit Union (North Carolina) rating

8.2

Company rating: 8.2 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
SECU is seeking a Business Intelligence Specialist to support the ATM Strategy team as we define and implement enhanced member experiences and backend processes to the SECU ATM fleet. As a Business Intelligence Specialist, you will provide analytics and insights to the ATM Strategy team to identify trends and assist in data-driven strategic decisions. You will need to blend your critical thinking, creativity, and storytelling to develop data visualization and actionable insights.
Essential Responsibilities:
  • Drive the strategic direction of the ATM network by translating member-driven data into actionable business plans.
  • Present high-level operational visibility to stakeholders and leadership using the "ATM at a Glance" performance framework.
  • Work with the Data Analytics teams to build and evolve transactional dashboards to monitor member-driven data and analyze overall network volume trends.
  • Develop diverse customer-view profiles to analyze how different demographics interact with the ATM network.
  • Track key performance indicators (KPIs) and Failed Client Interactions (FCI) to help identify and target operational gaps.
  • Analyze geographic and demographic data to recommend new ATM placements, relocations, or asset consolidations.
  • Assess "on-us" versus "off-us" transaction ratios to determine the strategic value of specific machines.
  • Perform benchmarking analysis across deposit per transaction (DPT), fleet sizes, market landscape, cash usage, and transactional trends.
  • Calculate ATM profitability by measuring surcharge and interchange revenues against total operating costs.
  • Evaluate fleet "cost-to-income" ratios to identify operational inefficiencies and optimize cash replenishment or maintenance schedules.
  • Monitor service downtime and transaction failure rates to recommend impactful hardware or software upgrades.
  • Track mobile ATM vehicle activities and take lead in coordinating critical deployment logistics for disaster relief efforts.

Required Education & Experience (Knowledge, Skills, & Abilities):
  • Bachelor's Degree with 3 years' minimum experience working in analytics, preferably in the financial services industry.
  • OR
  • Associate's degree with 5 years minimum experience working in analytics, preferably in the financial services industry.
  • Strong analytical, critical thinking, financial, and decision-making skills. Ability to take complex data sets and deliver concise recommendations.
  • Technical knowledge and understanding of ATM, ITM and TCR landscapes preferred.
  • Advanced proficiency in technology applications such as Microsoft Office software products.
  • Experience in the application of statistical methods, mathematical techniques, forecasting, and cost benefit analysis along with related analytical tools (JMP, SPSS, SQL, SAS, Power BI).
  • Experience managing multiple priorities independently and/or in a team environment to achieve goals.
  • Strong and effective communication skills, both written and verbal. Skilled at presenting findings and conclusions clearly and concisely.

Job Environment & Physical Requirements:
  • Hybrid work environment, in-office requirement two days a week.
  • Must be able to comprehend and carry out verbal and written instructions.
  • Job requires a substantial amount of sitting.
  • Must use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
  • Must use hands and fingers to press telephone keypad and lift telephone receiver.
  • Must be able to comprehend phone calls.
  • Must be able to lift 5 pounds.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

What State Employees' Credit Union (North Carolina) employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply