Primary Responsibilities
- Provide daily direction to tellers under their supervision
- Ensure compliance with regulatory requirements
- Ensure that customers are waited on in a timely manner
- Prove and maintain branch cash vault
- Order and ship currency and coin for the branch
- Provide supervisor override approval on teller transactions
- Ensure tellers under their supervision balance at the end of the day
- Provide ongoing coaching of teller staff regarding customer service, regulatory requirements, and product knowledge
- Accept deposits of cash and/or checks
- Process withdrawals and cash checks up to designated limits
- Have knowledge about the importance, requirements and procedures for completing Currency Transaction Reports (CTRs) and Regulation CC holds
- Accept loan payments of all types
- Sell cashier's checks, money orders and traveler's checks
- Process cash advances on credit/ debit cards
- Know when to report suspicious transactions, activity, or situations to appropriate personnel
- Maintain open communication with management regarding all issues of the teller line
- Buy and sell coin to tellers
- Balance ATM, Vault, Cash dispensers, Coin machine
- Schedule teller hours
- Ensure compliance with dual control and security procedures
- Promote bank services and cross sell bank products through referrals
Minimum Requirements
- High school diploma or equivalent
- Two years customer service and cash handling experience
- At least 1-2 years teller supervisory or retail management experience
Physical Requirements
Time spent standing: 5-8 hours
Lift (weight): 50 pounds Frequency: as necessary
Motion: Bend, Sit, Squat, Reach, Lift
Functional: Visual Acuity, Audio Acuity, Manual Dexterity, Speak/Read/Write, Ability to efficiently process data, discern patterns, and recognize inconsistencies in information
AVB is an EEO employer.