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Atm Card Support Analyst Jobs (NOW HIRING)

Brinks

ATM Technician

Detroit, MI

$20.77 - $25.39/hr

Program ATM's unassisted or with assistance from Technical Support * Repair and Test ATM parts ... honest analysis; looks beyond the obvious and doesn't stop at the first answers. * Situational ...

Metairie Bank

Call Center Assistant

Metairie, LA · On-site

Support with debit card and ATM card servicing, including card maintenance, replacements, status changes, and other authorized requests. * Assist with online and mobile banking maintenance and ...

Brinks

ATM Technician

Pittsburgh, PA

Program ATM's unassisted or with assistance from Technical Support * Repair and Test ATM parts ... honest analysis; looks beyond the obvious and doesn't stop at the first answers. * Situational ...

Brink's Incorporated

ATM Technician

Detroit, MI · On-site

$20.77 - $25.39/hr

Program ATM's unassisted or with assistance from Technical Support * Repair and Test ATM parts ... honest analysis; looks beyond the obvious and doesn't stop at the first answers. * Situational ...

Brink's Incorporated

ATM Technician

Pittsburgh, PA · On-site

Program ATM's unassisted or with assistance from Technical Support * Repair and Test ATM parts ... honest analysis; looks beyond the obvious and doesn't stop at the first answers. * Situational ...

Net Orbit

ATM Software QA

Tempe, AZ · On-site

ATM Software QA Perform requirement analysis, planning, estimation, design, development, testing ... Perform mainframe applications ATM testing on EFT network, Debit Card processing, EFT processing ...

Commercial Bank & Trust Co

Utility Clerk

Paris, TN · On-site

Help customers with IRA inquiries, ATM card orders, and check orders * Cross-sell bank products and services based on customer needs * Provide backup support for the Switchboard Operator and Call ...

Commercial Bank & Trust Co

Utility Clerk

Paris, TN · On-site

Help customers with IRA inquiries, ATM card orders, and check orders * Cross-sell bank products and services based on customer needs * Provide backup support for the Switchboard Operator and Call ...

Metairie Bank

Call Center Assistant

Metairie, LA · On-site

Support with debit card and ATM card servicing, including card maintenance, replacements, status changes, and other authorized requests. Assist with online and mobile banking maintenance and customer ...

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Atm Card Support Analyst information

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How much do atm card support analyst jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for atm card support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What does an ATM Card Support Analyst do?

An ATM Card Support Analyst is responsible for troubleshooting and resolving issues related to ATM cards, such as transaction failures, card activations, replacements, and security concerns. They work with both customers and internal banking teams to ensure that card services run smoothly and securely. Their duties may also include monitoring card transaction systems, investigating fraud, and providing technical support to users and branch staff. This role requires strong problem-solving skills, knowledge of banking systems, and excellent communication abilities.

What are the key skills and qualifications needed to thrive as an ATM Card Support Analyst?

To thrive as an ATM Card Support Analyst, you need strong analytical skills, attention to detail, and a background in finance or IT, often supported by a relevant degree or equivalent experience. Familiarity with banking software, card management systems, and troubleshooting tools such as Visa/MasterCard platforms is typically required. Excellent problem-solving abilities, customer service orientation, and clear communication help analysts handle complex issues efficiently. These skills ensure timely resolution of ATM card problems, maintain customer satisfaction, and uphold security standards in financial operations.

What are some common challenges faced by ATM Card Support Analysts, and how can they be managed effectively?

ATM Card Support Analysts often encounter challenges such as quickly resolving cardholder issues, diagnosing technical problems with ATM networks, and managing high volumes of service requests. To manage these effectively, analysts rely on strong troubleshooting skills, clear communication with both customers and technical teams, and a deep understanding of banking security protocols. Building a solid knowledge base and staying updated on the latest ATM technologies also helps in providing efficient support and minimizing downtime.

What are popular job titles related to Atm Card Support Analyst jobs?

For Atm Card Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Atm Card Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Bilingual Technical Support Analyst (Portuguese/English)

Plano, TX • On-site

Procom Consultants Group
See more jobs at Procom Consultants Groupexternal

Contractor

Re-posted 10 days ago

Key responsibilities

  • Support clients' security products and troubleshoot issues related to McAfee Scan Alert.

  • Log, update, and escalate customer issues, and communicate case statuses to customers and internal teams.

  • Create troubleshooting guides, document issues, and maintain knowledge of McAfee products and vulnerabilities.

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Bilingual Technical Support Analyst (Portuguese/English)


On behalf of our client, Procom Services is searching for a Bilingual Technical Support Analyst (Portuguese/English) for a contract opportunity in Plano, TX.


Bilingual Technical Support Analyst (Portuguese/English) Job Details


Responsible for Supporting our clients Security customer base through a variety of mediums:


Provide proactive and reactive assistance to all external customers 

Provide overall escalation management and technical solutions when issues are reported to them, including but not limited to, review of open issues on a daily basis, updating our customers on the status of their escalated cases, and assisting in the reproduction of issues 

Ensure that all of the required files are gathered and available prior to escalating an issue to our Tier II team 

Establishing effective lines of communication with our Tier II team and management to ensure cases are flagged that require immediate attention 

Log all issues into MAX, updating activities to cases, and escalate cases 

Provide technical problem resolution for McAfee Scan Alert product used by our customers and must fully document problem resolution in the McAfee call tracking system 

Perform duties as assigned by management 

Provide proactive assistance to your specific product 

Trouble-shoot/qualify cases before escalating into Tier-II 

Record and document all issues related to customers both internal and external 

Conference call availability to resolve product issues 

Log all testing, troubleshooting and research done in process of resolution 

Responsible for Customer and Internal Updates 

Produce articles for submission into the current knowledgebase 

Maintain a high level of knowledge and professionalism 

Creation of product troubleshooting guides to assist support teams 

Provide effective and timely communication to support teams 

Document issues within the call tracking system 

Maintain a current level of knowledge on McAfee products and new vulnerabilities and/or threats 

Be available and accessible to fellow co-workers 

Maintain a friendly, open, approachable, positive attitude

Bilingual Technical Support Analyst (Portuguese/English) Mandatory Skills


Fluent writing and speaking skills in Portuguese-Brazilian Required. Spanish in addition to Portuguese would be a strong plus. 

Understanding of Operating Systems such as Unix, Linux and Windows 

Understanding of Firewalls, Intrusion detection system (IDS), Intrusion prevention systems (IPS) 

Strong Networking Skills 

Strong problem solving skills 

Basic level knowledge of security and information gathering tools like nmap, nessus, nslookup, traceroute, hping, wireshark, tcpdump, netcat, netstat, nbtstat, ete 

Basic Vulnerability and Threat analysis skills preferred 

Basic experience with programming/scripting (PERL, JAVA, C, C++, SQL and DB2) is desirable 

Working knowledge with MS SQL, Routing protocols (TCP / IP, OSPF etc.,) HTML, ATM, Token Ring, ISDN, and Ethernet 

At least 1 year of experience in customer care/customer support 

Ability to multi-task and prioritize job requirements 

Effective problem resolution 

Ability to communicate at multiple levels with customers (i.e. technical / management) 

Excellent at providing positive customer service 

Advanced writing and verbal skills 

Ability to support multiple products simultaneously 

Self-motivated (takes initiative) 

Network or security related certifications such as CISSP, CISA, CISM, or CCNP highly desirable


Bilingual Technical Support Analyst (Portuguese/English) Start Date


ASAP


Bilingual Technical Support Analyst (Portuguese/English) Assignment Length


6 Months


"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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