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At Ut Jobs in Iowa (NOW HIRING)

We know you want to be successful at work and at home,and together we can ensure that both our ... Territory of coverage will be select accounts in CA, OR, WA, NV, UT or others as needed. * Primary ...

Customer Service Associate I

Sioux City, IA

$14.25 - $19.75/hr

... UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain ... Employment is at-will, meaning that either the employee or the company may terminate the employment ...

Customer Service Associate I

Ames, IA · On-site

$14.25 - $19.50/hr

... UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain ... Employment is at-will, meaning that either the employee or the company may terminate the employment ...

Customer Service Associate I

Algona, IA · On-site

$13.50 - $18.50/hr

... UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain ... Employment is at-will, meaning that either the employee or the company may terminate the employment ...

Customer Service Associate I

Monticello, IA · On-site

$14 - $19.25/hr

... UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain ... Employment is at-will, meaning that either the employee or the company may terminate the employment ...

Customer Service Associate I

De Witt, IA

$11.50 - $15.75/hr

... UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain ... Employment is at-will, meaning that either the employee or the company may terminate the employment ...

Customer Service Associate I

Maquoketa, IA · On-site

$12.50 - $17.25/hr

... UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain ... Employment is at-will, meaning that either the employee or the company may terminate the employment ...

Customer Service Associate I

Evansdale, IA · On-site

$14.25 - $19.75/hr

... UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain ... Employment is at-will, meaning that either the employee or the company may terminate the employment ...

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Bilingual Claims Care Representative

Bilingual Claims Care Representative

Homesteaders Life Company

West Des Moines, IA • On-site

$51K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 26 days ago


Job description

As a Bilingual Claims Care Representative, you will support policyholders, beneficiaries, and other stakeholders throughout the claims process. Your role will include aiding, answering inquiries, processing claims, and ensuring a smooth customer experience. You'll work with a high level of confidentiality and adhere to all privacy regulations with a compassionate team working alongside you.
Your responsibilities will include:
  • Interact with customers via telephone and email to aid with the claims process.
  • Assist customers in completing claims forms, gathering documentation, and submitting claims for processing in both Spanish and English. Update and maintain records in bilingual communication and documentation as needed.
  • Review, verify, and process claims in accordance with company procedure and legal requirements
  • Translate and respond to correspondence and service emails in Spanish.
  • Collaborate with internal departments such as underwriting, legal, and compliance to ensure complex claims are handled efficiently.
  • Resolve customer complaints or issues. When appropriate, collaborate with internal departments to resolve escalated cases.

Requirements
  • High school diploma or equivalent
  • Prior experience in call center environment is required.
  • Fluency in both Spanish and English verbal and written communication required.
  • Customer service, claims processing, or a related field, ideally within the insurance industry preferred but not required
  • Prior experience in using CRM systems, claims management software, and other relevant tools is preferred.
  • Knowledge of life insurance policies, claims procedures, and relevant regulations is a plus.

Our benefits include:
  • An excellent schedule - office closes at 1 p.m. every Friday
  • Annual profit sharing
  • 401(k) with company match with discretionary contribution
  • Company-sponsored group medical and dental insurance Company-paid life insurance
  • Company-paid long-term disability
  • Hybrid work environment
  • Paid holidays
  • Generous vacation time and sick leave
  • Paid parental leave
  • Casual dress year-round

About Homesteaders:
Homesteaders Life Company, a mutual company owned by its policy holders, is a national leader providing products and services to help people design a better farewell. Founded in 1906, Homesteaders is known for secure preneed funding and innovative solutions that help funeral and end-of-life professionals and consumers connect with each other.
We are currently hiring in AL, FL, GA, IA, IN, KS, LA, MI, MS, MT, NC, NE, OH, OK, PA, SC, TN, TX, UT, VA, WI, WV.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Salary Description
51,000+