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At Lego Jobs in Springfield, VA (NOW HIRING)

LEGOLAND Parks

Guest Experience Supervisor

Springfield, VA · On-site

$19 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment ...

LEGOLAND

Guest Experience Supervisor

Springfield, VA · On-site

$19 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment ...

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All JobsAt Lego JobsAt Lego Jobs in Springfield, VA

At Lego information

What are some typical opportunities for career advancement when working at LEGO?

At LEGO, employees often have access to a variety of career advancement opportunities, including internal job postings, leadership development programs, and cross-departmental projects. The company encourages employees to pursue professional growth through continuous learning and stretch assignments, which can lead to promotions or lateral moves into new areas such as product development, marketing, or operations. LEGO also fosters a collaborative culture, making it common for talented individuals to be recognized and supported in reaching their long-term career goals within the organization.

What are the key skills and qualifications needed to thrive as a Lego Designer, and why are they important?

To thrive as a Lego Designer, you need strong creative skills, a background in design or engineering, and a passion for building with Lego bricks, often supported by a relevant degree. Familiarity with 3D modeling software such as LEGO Digital Designer, CAD tools, and knowledge of manufacturing processes are typically required. Excellent teamwork, communication, and problem-solving skills help you collaborate effectively and bring innovative ideas to life. These skills ensure the creation of engaging, high-quality Lego sets that delight customers and meet company standards.

What is the difference between At Lego vs At Mattel?

AspectAt LegoAt Mattel
Required CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; technical skills
Work EnvironmentManufacturing plants, design studiosManufacturing facilities, design departments
Industry UsageToy manufacturing, design, assemblyToy manufacturing, design, assembly
Common Search IntentAt Lego vs At Mattel

Both At Lego and At Mattel roles typically require similar credentials, such as a high school diploma or technical skills. They operate in manufacturing and design environments within the toy industry. While their specific company cultures differ, the roles are comparable in responsibilities related to toy production and design, making them common points of comparison for job seekers in the toy manufacturing sector.

What is an At Lego job?

'At Lego' jobs refer to employment opportunities at the LEGO Group, a global company known for designing, manufacturing, and marketing LEGO building toys. Careers at LEGO span a wide range of fields, including design, engineering, marketing, sales, IT, and manufacturing. Employees at LEGO often work in creative and collaborative environments focused on innovation and inspiring children through play. The company values diversity, creativity, and sustainability, offering a variety of roles at locations around the world. Working at LEGO provides the chance to contribute to products and experiences that impact millions of children and families.

What are popular job titles related to At Lego jobs in Springfield, VA?

For At Lego jobs in Springfield, VA, the most frequently searched job titles are:

What cities near Springfield, VA are hiring for At Lego jobs?

Cities near Springfield, VA with the most At Lego job openings:

At Lego jobs near you
Infographic showing various At Lego job openings in Springfield, VA as of August 2026, with employment types broken down into 50% Full Time, 46% Part Time, 1% Temporary, 2% Contract, and 1% Summer. Highlights an 91% Physical, 5% Hybrid, and 4% Remote job distribution.

Guest Experience Supervisor

LEGOLAND Parks

Springfield, VA • On-site

$19 - $21.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

What you'll bring to the team
Lead Our Team. Inspire Exceptional Guest Experiences.
Are you passionate about delivering world-class customer service and developing high-performing teams? Do you thrive in a fast-paced, guest-focused environment where no two days are the same?
We're looking for an enthusiastic and motivated Guest Experience Supervisor to lead our front-line Guest Experience team and help create unforgettable moments for every guest who walks through our doors.
As a key operational leader, you'll be responsible for driving exceptional guest service, motivating and coaching team members, maintaining operational excellence, and ensuring the highest standards of health, safety, and presentation throughout the attraction. You'll lead by example on the attraction floor, providing hands-on support while developing a culture centered around guest satisfaction and team success.
What You'll Do
Inspire and Lead
  • Lead, coach, and motivate a team of Guest Experience professionals to deliver outstanding service every day.
  • Create a positive, engaging, and high-performing team culture.
  • Conduct team briefings, provide performance feedback, and mentor team members to help them reach their full potential.
  • Support recruitment, onboarding, training, reviews, and ongoing development initiatives.
Deliver Exceptional Guest Experiences
  • Champion our Guest Obsession culture and ensure every guest receives an exceptional experience.
  • Act as a role model for customer service excellence across the attraction.
  • Resolve guest concerns confidently and professionally through effective service recovery.
  • Continuously look for opportunities to enhance the guest journey and improve satisfaction.
Drive Operational Excellence
  • Ensure safe operating procedures and company standards are consistently followed.
  • Support daily staffing, scheduling, and operational coverage requirements.
  • Monitor performance metrics, inventory levels, guest experience scores, and departmental KPIs.
  • Collaborate with leadership to improve operational efficiency and achieve business objectives.
Be a Key Member of the Leadership Team
  • Partner with Operations Management to deliver attraction-wide goals.
  • Support employee engagement and recognition initiatives.
  • Serve as Duty Manager, overseeing attraction operations and supporting all departments as needed.
  • Encourage innovation and continuously identify opportunities for improvement.
This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world.
Just imagine being part of this - playing with ideas, creating magical experiences, and learning while growing and building your dream career.
Qualifications & Experience
What We're Looking For
  • High School Diploma or GED.
  • Minimum of 2 years of supervisory experience in hospitality, guest services, retail, entertainment, visitor attractions, or a similar customer-facing environment.
  • Proven ability to lead and develop teams in a fast-paced environment.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving and decision-making abilities.
  • Ability to remain calm and professional while managing guest concerns and high-pressure situations.
  • Strong attention to detail and organizational skills.
  • Comfortable multitasking and managing multiple priorities.
Preferred Experience
  • Attractions, theme park, entertainment, tourism, or retail leadership experience.
  • Experience with sales targets, customer service metrics, and performance management.
  • Knowledge of POS/till systems and operational reporting.

Benefits
The Perks of the Magic
Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
401(k) Savings Plan: Build your future with our company-matched retirement program.
Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.
Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children's Rights.
Just imagine building your dream career. Then make it real. Join the LEGO® team today.
Merlin Entertainments are facilitating the LEGO Group's recruitment process for this role as part of a transitional service agreement with the LEGO Group.
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
Pay Range
USD $20.00/Hr.

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