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At Home Chat Jobs in Silver Spring, MD (NOW HIRING)

... chat, texting, voicemails and emails. * Assess inquirer needs. * Provide reliable and accurate ... This position work hours are 12:30pm to 9pm Hybrid Monday, Thursday, Friday at home and Tuesday ...

New

Agentic integrations and conversational, chat-driven workflows are foundational to the product, not ... If you love building, you'll feel at home here. BASIC QUALIFICATIONS - 2+ years of non-internship ...

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At Home Chat information

See Silver Spring, MD salary details

$13

$26

$53

How much do at home chat jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for at home chat in Silver Spring, MD is $26.48, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $30.34 per hour, depending on experience, location, and employer.

What are some common challenges faced by at home chat agents and how can they be addressed?

At Home Chat agents often face challenges such as managing multiple conversations at once, maintaining consistent communication quality, and staying motivated while working remotely. To address these, it's helpful to develop strong multitasking skills, use organizational tools provided by the employer, and regularly participate in team meetings or online forums to stay connected with colleagues. Taking short breaks and setting a structured work schedule can also help maintain focus and productivity throughout the day.

How do you become an at home chat agent?

To become an at-home chat agent, you typically need good communication skills, a reliable internet connection, and sometimes prior customer service experience. Many companies require applicants to pass a skills assessment and complete training before starting. Having a quiet workspace and familiarity with chat software are also beneficial.

What are the key skills and qualifications needed to thrive as an at home chat representative?

To thrive as an At Home Chat Representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving abilities, patience, and the ability to multitask are standout soft skills in this role. These skills ensure efficient, high-quality customer service and help build positive brand experiences in a remote environment.

What is the difference between At Home Chat vs Customer Service Representative?

AspectAt Home ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentRemote, online chat platformOffice or remote, phone and in-person interactions
Industry UsageCustomer support via live chatCustomer support via phone, email, or in person
Common Search IntentAt Home Chat vs Customer Service Representative

At Home Chat roles focus on providing customer support through online chat platforms from a remote location, requiring minimal credentials and offering flexible work. Customer Service Representatives may work in person or remotely, handling calls and emails. Both roles serve customer needs but differ mainly in communication channels and work environment.

What is an at home chat?

At Home Chat jobs are remote positions where employees or contractors provide customer service, technical support, or sales assistance via online chat platforms instead of phone calls or in-person interactions. These roles typically involve answering customer inquiries, resolving issues, and sometimes processing orders, all from the comfort of your home. At Home Chat agents need strong written communication skills, reliability, and the ability to multitask efficiently. Many companies in industries like retail, technology, and financial services hire for these positions, either full-time or part-time.
What are the most commonly searched types of Chat jobs in Silver Spring, MD? The most popular types of Chat jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for At Home Chat jobs? Cities near Silver Spring, MD with the most At Home Chat job openings:
Infographic showing various At Home Chat job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 79% Physical, 1% Hybrid, and 20% Remote job distribution, with an average salary of $55,074 per year, or $26.5 per hour.

Business Intelligence Engineer, WWPS Tech Team Ops

Amazon

Arlington, VA • On-site, Remote

$58.75 - $76.25/hr

Full-time

Posted 8 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,064 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

Amazon Web Services (AWS) World-Wide Public Sector (WWPS) Reporting and Analytics team is seeking a Business Intelligence Engineer to support our Global Sales & Operations organizations. In this role, the ideal candidate will be responsible for analyzing datasets to identify actionable insights delivered through AI agents, chat bots, and narratives, while developing and maintaining production-level Quick dashboards and apps for the WWPS Tech Team organization. Additionally, this role will involve writing and debugging SQL queries to conduct deep-dive analyses in support of business decisions.

This individual will collaborate with external reporting business units to support large-scale development efforts and work closely with project management teams to ensure proper guidance, use cases, and documentation are available to our Sales and Operations teams.
Key job responsibilities
Key responsibilities of the Business Intelligence Engineer role include:
- Owning the the lifecycle of Amazon Quick assets (i.e., agents, apps, dashboards) and data pipelines from requirements gathering through deployment and ongoing maintenance
- Experience working with AI-powered development tools (e.g., AI-assisted IDEs, code generation tools, or similar). Candidates should be comfortable leveraging AI tooling to accelerate their workflows and be able to speak to how they've integrated these technologies into their day-to-day work.
- Performing root-cause analyses and deep dives using SQL to answer complex business questions from sales leadership
- Serving as a subject matter expert on reporting data models, metrics definitions, and organizational KPIs
- Translating ambiguous business requests into structured analytical approaches and scalable reporting solutions
- Coordinating cross-functionally with external business units to align on shared data standards and delivery timelines for large initiatives
- Proactively identifying gaps in existing reporting coverage and proposing solutions to address emerging business needs
- Develop and maintain technical documentation including data dictionaries, dashboard user guides, and runbooks
A day in the life
The World-Wide Public Sector Reporting and Analytics Center of Excellence (RACE) builds the reporting infrastructure and analytical capabilities that empower our global Sales and Operations organizations to make data-driven decisions. We design scalable analytic solutions using AI, define organizational metrics, and deliver insights that drive business outcomes across public sector customers worldwide

Our team operates at the intersection of business intelligence, AI, data engineering, and stakeholder enablement - partnering closely with sales and tech leaders, operations teams, and cross-functional business units to ensure the right data reaches the right people at the right time.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying


Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US