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At Home Chat Jobs in Tennessee (NOW HIRING)

Canvas Homes

Hey Nashville, Wanna Chat?

Nashville, TN · On-site

$70K - $200K/yr

... at Canvas Homes. Couple of things to put on your radar: * This is a true sales role where the main focus is building and maintaining strong relationships with investors and clients. * Success comes ...

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All JobsAt Home Chat JobsAt Home Chat Jobs in Tennessee

At Home Chat information

See Tennessee salary details

$11

$23

$47

How much do at home chat jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for at home chat in Tennessee is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $26.63 per hour, depending on experience, location, and employer.

What is an at home chat?

At Home Chat jobs are remote positions where employees or contractors provide customer service, technical support, or sales assistance via online chat platforms instead of phone calls or in-person interactions. These roles typically involve answering customer inquiries, resolving issues, and sometimes processing orders, all from the comfort of your home. At Home Chat agents need strong written communication skills, reliability, and the ability to multitask efficiently. Many companies in industries like retail, technology, and financial services hire for these positions, either full-time or part-time.

What are the key skills and qualifications needed to thrive as an at home chat representative?

To thrive as an At Home Chat Representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving abilities, patience, and the ability to multitask are standout soft skills in this role. These skills ensure efficient, high-quality customer service and help build positive brand experiences in a remote environment.

What are some common challenges faced by at home chat agents and how can they be addressed?

At Home Chat agents often face challenges such as managing multiple conversations at once, maintaining consistent communication quality, and staying motivated while working remotely. To address these, it's helpful to develop strong multitasking skills, use organizational tools provided by the employer, and regularly participate in team meetings or online forums to stay connected with colleagues. Taking short breaks and setting a structured work schedule can also help maintain focus and productivity throughout the day.

What is the difference between At Home Chat vs Customer Service Representative?

AspectAt Home ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentRemote, online chat platformOffice or remote, phone and in-person interactions
Industry UsageCustomer support via live chatCustomer support via phone, email, or in person
Common Search IntentAt Home Chat vs Customer Service Representative

At Home Chat roles focus on providing customer support through online chat platforms from a remote location, requiring minimal credentials and offering flexible work. Customer Service Representatives may work in person or remotely, handling calls and emails. Both roles serve customer needs but differ mainly in communication channels and work environment.

How do I become an at home chat agent?

To become an at-home chat agent, you typically need strong communication skills, basic computer proficiency, and a reliable internet connection. Many companies require applicants to pass a skills assessment and may prefer prior customer service experience or familiarity with chat platforms. Some roles also require flexible availability and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat jobs in Tennessee?

The most popular types of Chat jobs in Tennessee are:

What cities in Tennessee are hiring for At Home Chat jobs?

Cities in Tennessee with the most At Home Chat job openings:

At Home Chat jobs near you
Infographic showing various At Home Chat job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $48,352 per year, or $23.2 per hour.

Journeys - Chat Support Representative - Temp-to-Hire (Onsite)

Genesco

Nashville, TN • On-site

$16.50 - $21/hr

Other

Re-posted 10 days ago

Genesco rating

4.9

Company rating: 4.9 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

88th of 105 rated fashion retailers

Job description

Seasonal Chat Support Representatives

We are seeking dedicated and customer-focused individuals to join our team as Seasonal Chat Support Representatives at Journeys. This contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer chats, texts, and emails — assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers.

Note: Work From Home opportunity available only to Tennessee residents.

Key Responsibilities:

  • Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.
  • Data Management: Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.
  • Brand Representation: Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.
  • Performance Standards: Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.
  • Information Security: Ensure the safety and privacy of customer data by following all company policies and procedures.
  • Additional Support: Perform other duties as needed to support overall business operations.

Qualifications:

  • Experience: Previous customer service or retail experience is preferred but not required.
  • Communication Skills: Strong verbal and written communication skills, including proficiency in English grammar and syntax.
  • Interpersonal Skills: Ability to connect with customers and respond effectively to their needs.
  • Adaptability: Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.
  • Problem-Solving: Ability to quickly learn, assess issues, and provide clear and accurate solutions.
  • Conflict Resolution: Professionalism in handling and de-escalating conflicts.
  • Availability: Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST):
    • Sunday: 10:00 AM – 7:00 PM
    • Monday–Friday: 7:00 AM – 8:00 PM
    • Saturday: 9:00 AM – 6:00 PM

    Note: Business hours may extend during peak times to meet coverage needs.

  • What We Offer:
    • Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance
    • Weekly Pay: Receive weekly payment every Friday
    • Paid Training: Start with two weeks of fully paid training to set you up for success
    • Supportive Team Environment: Join a collaborative and inclusive team that values your contributions
    • Career Opportunity: This is a contracted role for 90-days, with the potential for permanent, onsite employment based on performance and business needs

    Education: High School or better.

    Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Genesco employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Genesco

Sourced by ZipRecruiter

Genesco Inc., based in Nashville, TN, US, is a publicly owned specialty retail company operating in the footwear, apparel, and accessories industry. The company was initially founded in 1924 as Jarman Shoe Company before eventually transitioning to its current name in 1959. Currently, it operates numerous retail stores in the US and Puerto Rico, including popular brands like Journeys, Johnston & Murphy, and Lids Sports Group. Genesco's mission is to be the leading specialty retailer in the footwear, headwear, and sports apparel industries through providing high quality products and demonstrating excellent customer service. Some of the company's notable achievements include the successful ownership and growth of multiple well-known fashion brands and a significant retail footprint in North America.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Nashville, TN, US

Year founded

1924

Social media

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