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Astound Rcn Jobs in Washington (NOW HIRING)

Astound Rcn information

What are the key skills and qualifications needed to thrive as an Astound RCN Customer Service Representative, and why are they important?

To thrive as an Astound RCN Customer Service Representative, you need strong communication skills, problem-solving abilities, and familiarity with customer relationship management (CRM) systems, usually supported by a high school diploma or equivalent. Proficiency in using ticketing software, call center telephony systems, and basic troubleshooting tools is typically required. Patience, active listening, and a customer-centric attitude are vital soft skills for building rapport and resolving customer issues effectively. These competencies ensure high-quality service, customer satisfaction, and positive brand reputation in a competitive telecommunications environment.

What is the difference between Astound Rcn vs Cable Technician?

AspectAstound RcnCable Technician
CredentialsHigh school diploma, technical training, certifications in networking and cable installationHigh school diploma, technical training, certifications in cable installation and troubleshooting
Work EnvironmentIndoor and outdoor installation, customer sites, network setupCustomer homes, commercial sites, outdoor and indoor cable setup
Industry UsageTelecommunications, internet service providersCable TV, internet, and phone service providers

Both Astound Rcn and Cable Technicians require similar certifications and work in the telecommunications industry, focusing on installing and maintaining cable and internet services. While Astound Rcn is a specific provider, Cable Technicians work across various companies, often performing comparable tasks in similar environments.

What can I expect from the training and onboarding process at Astound RCN?

At Astound RCN, new hires typically undergo a comprehensive onboarding and training program designed to familiarize them with company systems, customer service protocols, and product offerings. Training often includes a combination of classroom instruction, hands-on practice, and shadowing experienced team members. The process is structured to ensure employees feel confident in handling customer inquiries and technical issues. Ongoing support and mentorship are provided, helping new team members build the skills they need to succeed and advance within the company.

What is Astound RCN and what services do they provide?

Astound RCN is a telecommunications company that provides high-speed internet, digital TV, and phone services to residential and business customers. RCN, now part of Astound Broadband, operates in several major metropolitan areas across the United States, offering reliable connectivity and a variety of service packages. They are known for competitive pricing, flexible plans, and responsive customer support. Astound RCN aims to deliver fast internet with no data caps and customizable TV options, making them a popular choice for those seeking alternative providers to larger cable companies.
What job categories do people searching Astound Rcn jobs in Washington look for? The top searched job categories for Astound Rcn jobs in Washington are:
Infographic showing various Astound Rcn job openings in Washington as of July 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Nights. Highlights an 88% Physical, 5% Hybrid, and 7% Remote job distribution.

Residential Direct Sales Representative

RCN Becocom LLC

Millersville, MD

$85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago


Job description

Direct Sales Representative

Location: Millersville, MD greater market territories

Opportunity to earn up to $85,000 or more with uncapped commissions!

We offer a $38,778.69 base with a commission plan that allows you the freedom to exceed quota!  (*See total compensation details below the job description). You will be representing a superior internet package and company that cares about you and our customers.

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.  We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. 

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. 

The Direct Sales Representative is responsible for acquiring new customers for a top telecommunications company in the region. Astound Broadband powered by Wave provides a competitive base salary, uncapped commissions, paid training, excellent benefit packages including 401k, generous paid time off plans, mileage reimbursement and a company issued cell phone. The direct sales representative will build relationships with residential customers within our serviceable footprint. 

Where you will work:

  • This is a dynamic opportunity to represent our residential direct sales initiatives, in the field based around the Millersville, MD greater market territories

A Day in the Life of the Direct Sales Representative, Single-Family:

  • Prospect, qualify, and generate sales within an assigned territory
  • Identify and sell appropriate products and services to meet the customer’s needs
  • Sales or marketing background in telecommunications a plus 
  • Engage in technical discussions with potential customers through demonstrations and presentations
  • Execute the sales strategy to increase sales within respective territories
  • Prepare sales information for customers
  • Distribute marketing material and participate in special sale events
  • Remain knowledgeable and up-to-date on changes and developments within the product/service line
  • Ability to work in a fast paced challenging environment
  • Enjoys working outdoors "on the hunt" since 90% of all work is in the field
  • Excellent communications, relationship building, organizational, presentation and influence skills
  • You have a positive, creative and persuasive personality
  • Must be a motivated, self-starter and comfortable with working autonomously
  • Must be detail oriented and has highly developed organizational and time management skills
  • You are sales-quota driven
  • Must have valid driver's license and reliable transportation
  • Proficient in Microsoft products 
  • Other duties as assigned 

Education and Certifications:

  • High school diploma or equivalent

We are proud to Offer a Comprehensive Benefits Package Including:

  • 401k retirement plan, with employer match
  • Insurance options including: medical, dental, vision, life and STD insurance
  • Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
  • Floating Holiday: 40 hours per year
  • Paid Holidays: 7 days per year
  • Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
  • Tuition reimbursement program
  • Employee discount program
    *Benefits listed above are for regular full-time positions

*Base salary: The base salary range for this position in MD state is $38,778.69 plus opportunities for bonus, benefits, commission, and sales incentives if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, geographical area, experience, and capabilities. 

*Commission component: Targeted commissions at full attainment are $56,940 annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Diverse Workforce / EEO:

Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.  Discrimination of any kind has no place here.  We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. 

FCO (For San Francisco Candidates Only):

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf