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Associate Transit Customer Service Specialist Jobs in Reston, VA

Ampcus

Customer Service Specialist

Reston, VA · On-site

$17.75 - $23.50/hr

Customer Service Specialist Location(s): Reston, VA Job Summary: * We are seeking a dedicated and ... Associate or bachelor's degree * 2+ years of experience in customer service, case management, or a ...

Sparkbit 360

Customer Service Specialist

Washington, DC · On-site

$19.25 - $25.50/hr

Customer Service Specialist We are seeking a dedicated and proactive Customer Service Specialist to join our dynamic team. In this role, you will be the primary point of contact for our valued ...

Sherwin-Williams

Customer Service Specialist

Manassas Park, VA · On-site

$16.75 - $22.25/hr

Customer Service Specialist This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs ...

Mosaic

Customer Service Specialist

Chantilly, VA · On-site

$17.50 - $23/hr

Customer Service Specialist Mosaic is a different kind of interiors distributor, delivering a unique approach to meet the imaginative needs of a new generation of builders and remodelers. Providing ...

Critter Control

Customer Service Specialist

Fairfax, VA · On-site

$20 - $25/hr

Customer Service Specialist We need your next-level service mindset at the best in pests. As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise.

Sherwin-Williams

Customer Service Specialist

Vienna, VA · On-site

$18.30/hr

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.

Sherwin-Williams

Customer Service Specialist

Herndon, VA · On-site

$17.50 - $23.25/hr

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.

Sherwin-Williams

Customer Service Specialist

Vienna, VA · On-site

$19.67/hr

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.

Sherwin-Williams

Customer Service Specialist

Manassas, VA · On-site

$17 - $22.50/hr

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.

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All JobsAssociate Transit Customer Service Specialist JobsAssociate Transit Customer Service Specialist Jobs in Reston, VA

Associate Transit Customer Service Specialist information

See Reston, VA salary details

$9

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How much do associate transit customer service specialist jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for associate transit customer service specialist in Reston, VA is $17.83, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $20.00 per hour, depending on experience, location, and employer.

What does an associate transit customer service specialist do?

An Associate Transit Customer Service Specialist assists passengers by providing information about transit routes, schedules, fares, and policies. They handle customer inquiries, resolve complaints, and ensure passengers have a positive experience using public transportation. These specialists may also process fare transactions, issue passes, and coordinate with drivers and other staff to address service issues. Excellent communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as an associate transit customer service specialist, and why are they important?

To thrive as an Associate Transit Customer Service Specialist, you need excellent verbal communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with transit scheduling software, fare collection systems, and customer relationship management (CRM) tools is typically required. Outstanding interpersonal skills, patience, and conflict resolution abilities help you stand out in this role. These skills ensure efficient, positive interactions with passengers, leading to higher customer satisfaction and smoother transit operations.

What are some common challenges faced by an associate transit customer service specialist, and how can they be overcome?

Associate Transit Customer Service Specialists often handle high volumes of inquiries and may encounter frustrated or confused riders, especially during service disruptions or peak travel times. Remaining calm, patient, and solution-oriented is key to addressing customer concerns effectively. Familiarity with transit schedules, routes, and policies helps in providing accurate information quickly. Building strong communication skills and collaborating with other team members, such as dispatchers or supervisors, can also help resolve complex issues and ensure a positive experience for riders.

What is the difference between Associate Transit Customer Service Specialist vs Transit Customer Service Representative?

AspectAssociate Transit Customer Service SpecialistTransit Customer Service Representative
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentTransit stations, call centers, on-site customer supportTransit stations, call centers, on-site customer support
Employer & Industry UsagePublic transit agencies, transportation companiesPublic transit agencies, transportation companies
Search & Comparison IntentJob roles, responsibilities, qualificationsJob roles, responsibilities, qualifications

Both roles involve assisting transit customers, handling inquiries, and providing information. The main difference lies in the job title used by employers, with 'Associate Transit Customer Service Specialist' often emphasizing a slightly specialized or entry-level position within transit agencies, while 'Transit Customer Service Representative' is a more general term. Both require similar credentials and work environments, making them comparable in the transit industry.

What cities near Reston, VA are hiring for Associate Transit Customer Service Specialist jobs?

Cities near Reston, VA with the most Associate Transit Customer Service Specialist job openings:

Associate Transit Customer Service Specialist jobs near you

Customer Service Specialist

Reston, VA • On-site

Ampcus
IT Services • 1 - 5K employees
Learn more about Ampcusexternal

$17.75 - $23.50/hr

Other

Re-posted 17 days ago

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Customer Service Specialist
Location(s): Reston, VA
Job Summary:
  • We are seeking a dedicated and detail-oriented Customer Service Specialist to join our team. In this role, you will be responsible for managing and resolving complex customer service cases, ensuring a high level of customer satisfaction and timely resolution. You will act as a liaison between customers and internal departments, advocating for customer needs while upholding company policies and procedures.
Key Responsibilities:
  • Manage a portfolio of customer service cases from initiation to resolution.
  • Serve as the primary point of contact for escalated customer issues.
  • Investigate and analyze customer concerns, coordinating with internal teams to provide timely and effective solutions.
  • Document all case activities and communications in the CRM system.
  • Monitor case progress and follow up with customers to ensure satisfaction.
  • Identify trends in customer issues and recommend process improvements.
  • Maintain a deep understanding of company products, services, and policies.
  • Ensure compliance with company standards and regulatory requirements.
Qualifications:
  • Associate or bachelor's degree
  • 2+ years of experience in customer service, case management, or a related field.
  • Strong problem-solving and conflict-resolution skills.
  • Excellent verbal and written communication abilities.
  • Proficiency with CRM systems (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Empathy, patience, and a customer-first mindset.
Preferred Qualifications:
  • Proficiency in case management or ticketing systems.
  • Background in the education sector or experience with education management organizations.
  • Knowledge or experience in cybersecurity practices and principles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
Ampcus logo

About Ampcus

Sourced by ZipRecruiter

Ampcus Inc. is a ISO 20000, ISO 27000, ISO 9001, CMMI DEV/3 SM and CMMI SVC/3 SM certified global provider of a broad range of Technology and Business consulting services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, client goals become our goals. Their success is our satisfaction. It’s why our clients sleep well at night. We believe that the success of an engagement is determined by strong project management, as well as clear communication and mutual commitment working collaboratively. Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing knowledge transfer of best practices for the organization.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Chantilly, VA, US

Year founded

2004

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