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Associate Technology Support Analyst Jobs in Virginia

SITECH

CONSTRUCTION TECHNOLOGY SUPPORT ANALYST

Salem, VA · On-site

$21.56 - $27.10/hr

Construction Technology Support Analyst Location: Salem, Virginia Shift: 1st Starting Compensation Range: $21.56 - $27.10 per hour The Construction Technology Support Analyst is responsible for ...

SAIC

Customer Support Analyst mac OS

Alexandria, VA · On-site

$90/hr

Information Technology Subcategory: Site Support Schedule: Full-Time Shift: Day Job Travel: Yes ... Associates Degree and Six (6) years or relevant years of experience in lieu of degree. * Active Top ...

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All JobsAssociate Technology Support Analyst JobsAssociate Technology Support Analyst Jobs in Virginia

Associate Technology Support Analyst information

What is an associate technology support analyst?

Associate Technology Support Analysts are entry-level professionals who provide technical support and assistance to end-users within an organization. They troubleshoot hardware and software issues, assist with system setups, and resolve network problems, often serving as the first point of contact for IT-related inquiries. These analysts document solutions, escalate complex issues to higher-level technicians, and help maintain the organization’s IT infrastructure. Their role is essential in ensuring smooth daily operations and minimizing technology-related disruptions.

How does an associate technology support analyst typically collaborate with other IT teams within an organization?

As an Associate Technology Support Analyst, you will frequently work alongside other IT teams such as network administrators, software developers, and cybersecurity specialists. Collaboration often involves escalating complex technical issues, participating in cross-functional troubleshooting sessions, and contributing to system upgrades or rollouts. Effective communication and documentation are essential, as you may need to relay user feedback, share technical insights, or assist in training end-users. This collaborative environment not only enhances problem-solving but also provides valuable learning opportunities for career growth.

What are the key skills and qualifications needed to thrive as an associate technology support analyst, and why are they important?

To thrive as an Associate Technology Support Analyst, you need a solid understanding of IT troubleshooting, operating systems, and networking concepts, often supported by a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with help desk ticketing systems, remote support tools, and standard office software is typically required. Excellent problem-solving abilities, patience, and strong communication skills help you provide effective support and build user trust. These skills ensure timely resolution of technical issues and contribute to smooth business operations.
Infographic showing various Associate Technology Support Analyst job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

IT Support Analyst, MSP Experience Required

Next Step Systems

Centreville, VA • On-site

Full-time

Medical, Retirement, PTO

Re-posted 25 days ago

Job description

IT Support Analyst, MSP Experience Required, Centreville, VA
We are seeking an experienced IT Support Analyst comfortable with onsite client work. We typically have our Help Desk employees go onsite after about a year or so, depending on their skill level. However, this position will need to be a little more experienced and will go onsite to client sites fairly quickly. We are seeking a qualified IT Support Analyst professional with 1-3 years of Help desk Technician experience. You will be interacting with clients to solve their IT problems and issues and work with a team of energetic people. This client's remote work, conducted from the business office, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is needed. Our clients will depend on your "cool and calm" demeanor, mixed with a wide range of knowledge in all aspects of technology, and this is a critical requirement. You must be willing to commute to Centreville, VA in a hybrid schedule model. This position will be hybrid, with onsite training every day in the office for the first few months (depending on skill level, it could be shorter).
IT Support Analyst Responsibilities:
- Support clients with technical issues involving Microsoft's core business applications, Cloud offerings, and virtual environments.
- Remote troubleshooting workstations, networks, and servers.
- Manage and support disaster recovery and business continuity solutions.
- Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
- Maintain and documentation for hardware, applications, and SOPs.
- Communication with clients to keep them informed of incident progress or notification of impending changes or agreed outages.
- Enjoy working in a team environment and communicate effectively.
IT Support Analyst Qualifications:
- Associates/Bachelor's Degree in IT or related field.
- 1-3 years of Remote Help Desk Support experience.
- Knowledge of the full stack of Microsoft desktop and server applications.
- Need experience with Office 365 and Active Directory.
- Managed Services Provider (MSP) experience is required.
- Experience with Mac devices.
- IT Certifications: Microsoft MCP or CompTIA A+.
- Knowledge of applications like AEC field such as AutoCAD and Revit.
- Technical Awareness: able to match resources to technical issues.
- Diagnosis skills of technical issues.
- Excellent interpersonal skills, enjoy working with people, excellent telephone skills, active listener and customer care.
- Experience with DNS and DHCP is a plus.
- Experience with ConnectWise is a plus.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Centreville VA Jobs, IT Support Analyst, Microsoft, Desktop, Server, Office 365, Active Directory, DNS, DHCP, Azure, Mac Devices, AutoCAD, Revit, LAN, WAN, Network, Networking, Support, Technician, MSP, Managed Services Provider, ConnectWise, Virginia Recruiters, Information Technology Jobs, IT Jobs, Virginia Recruiting
Looking to hire a IT Support Analyst in Centreville, VA or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire IT Support Analysts for jobs in Centreville, Virginia and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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