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Associate Technology Support Analyst Jobs in Maryland

Kohl's

Associate Technology Support Engineer

Edgewood, MD · On-site

$89K - $126K/yr

Role Specific Information About the Role As Associate Technology Support Engineer you will support all technologies in a distributed environment. You will identify, troubleshoot, and remediate issues ...

Amatriot Group, LLC

IT Support Analyst

Bethesda, MD

$65/hr

... IT Systems Administrator to support the Naval Surface Warfare Center Carderock in West Bethesda ... Skills * Strong analytical and problem-solving abilities. * Excellent verbal and written ...

mPower, Inc.

Technical IT Support - Analyst

Bethesda, MD · On-site

$70K - $75K/yr

m Power, Inc . is seeking a Technical IT Support - Analyst will work as part of a collaborative ... experience OR an associate's degree in computer science or information system, business ...

Mettler Toledo

Senior IT Support Analyst

Columbia, MD · On-site

Our Opening and Your Responsibilities As our Sr IT Support Specialist, you will play a key role in ... Our process analytical technology and automated synthesis reactors provide scientists in the ...

American Pest

IT Desk Support Analyst

Columbia, MD · On-site

We're currently looking for an IT Desk Support Analyst who is eager to learn, ready to jump in wherever needed, and excited to grow their hands-on IT experience in a fast-moving environment. This ...

Dlapiper

Litigation Support Analyst

Baltimore, MD · Hybrid

$46.15 - $73.38/hr

Provides technology support and services under the supervision of a Litigation Support Project ... Strong analytical and problem-solving skills are required to resolve complex issues using ...

Cymertek

IT Support Specialist

Annapolis Junction, MD · On-site

SIMILAR CAREER TITLES Help Desk Technician, Technical Support Analyst, Desktop Support Specialist, Systems Support Specialist, Network Support Technician, IT Technician, User Support Specialist ...

Harris

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Cayenta

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

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Associate Technology Support Analyst information

What is an associate technology support analyst?

Associate Technology Support Analysts are entry-level professionals who provide technical support and assistance to end-users within an organization. They troubleshoot hardware and software issues, assist with system setups, and resolve network problems, often serving as the first point of contact for IT-related inquiries. These analysts document solutions, escalate complex issues to higher-level technicians, and help maintain the organization’s IT infrastructure. Their role is essential in ensuring smooth daily operations and minimizing technology-related disruptions.

How does an associate technology support analyst typically collaborate with other IT teams within an organization?

As an Associate Technology Support Analyst, you will frequently work alongside other IT teams such as network administrators, software developers, and cybersecurity specialists. Collaboration often involves escalating complex technical issues, participating in cross-functional troubleshooting sessions, and contributing to system upgrades or rollouts. Effective communication and documentation are essential, as you may need to relay user feedback, share technical insights, or assist in training end-users. This collaborative environment not only enhances problem-solving but also provides valuable learning opportunities for career growth.

What are the key skills and qualifications needed to thrive as an associate technology support analyst, and why are they important?

To thrive as an Associate Technology Support Analyst, you need a solid understanding of IT troubleshooting, operating systems, and networking concepts, often supported by a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with help desk ticketing systems, remote support tools, and standard office software is typically required. Excellent problem-solving abilities, patience, and strong communication skills help you provide effective support and build user trust. These skills ensure timely resolution of technical issues and contribute to smooth business operations.

What cities in Maryland are hiring for Associate Technology Support Analyst jobs?

Cities in Maryland with the most Associate Technology Support Analyst job openings:

Infographic showing various Associate Technology Support Analyst job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Resident Technology Support Analyst (Entry level)

Parasol Alliance

Annapolis, MD • On-site

$19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Position: Resident Technology Support Analyst
Reports to: Manager of Resident Support
Do you enjoy working or spending time with the senior population? We are seeking a creative and upbeat individual to engage and empower seniors through technology in our client's senior living communities in the Annapolis, MD area. If you are compassionate, patient, and have a "can-do" attitude all while smiling as you multi-task and prioritize your day, please read below! We hope you will consider working with a great team who provides IT support for people over the age of 55!
The Resident Technology Support Analyst will provide technology support for the residents that live in our client's communities. This is a full time position with working hours from Monday to Friday 9 am to 330 pm.
Position Mission
The Resident Technology Support Analyst will be responsible for providing technology support for residents that live in our client's community. This position will require one-on-one personalized experience for in home visits and community-based classes provided in a group setting.
Requirements
  • Must be upbeat, outgoing and have a cheerful disposition
  • Experience working or volunteering in a senior living setting a plus
  • Ability to build and maintain relationships with residents, their families and the community staff
  • Value customer service-excellent communication skills and the ability to teach seniors how to use technology devices in a group setting or on an individual basis
  • Basic technical troubleshooting and problem solving on multiple types of devices including computers, laptops, phones, tablets and smartphones
  • The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed
  • Management experience is a plus
  • Additional requirements such as background check, substance screening, TB test, vaccinations (or masking in lieu of vaccinations)

Responsibilities
  • Intake of resident support requests
  • Schedule onsite appointments for technical support
  • Onsite support of resident hardware and software
  • Create and lead group classes on different consumer technology
  • Phone and email support for initial incoming tickets
  • Ticket resolution as per the client service level agreement
  • Detailed documentation within service tickets on issue steps and resolution
  • Excellent customer service on the phone, via email and in person

Position Metrics
30 days
  • Will prepare content for first class to be scheduled and presented within 60 days of hire
  • Will demonstrate an understanding of ticket process
  • Client and staff feedback will be positive, regarding attitude while onsite, over the phone, and in written form.
  • 90% of tickets assigned will be contacted or worked within the first 24 hours

60 days
  • Will continue to prepare ongoing content and have monthly classes scheduled with topics for the next month determined
  • Will successfully complete or escalate tickets following proper processes (documentation, explanation of what was done, checklists, etc)
  • Client and staff feedback will be positive, regarding attitude while onsite, over the phone, and in written form.
  • 95% of tickets assigned will be contacted or worked within the first 24 hours

90 days
  • Will continue to prepare ongoing content and have bi-monthly classes scheduled with topics for the next 3 months determined.
  • Will successfully complete or escalate tickets following proper processes (documentation, explanation of what was done, checklists, etc)
  • Client and staff feedback will be positive, regarding attitude while onsite, over the phone, and in written form.
  • 100% of tickets assigned will be contacted or worked within the first 24 hours

Benefits:
  • Medical, dental, vision, 401k
  • Responsible paid time off
  • Certification reimbursement

Company Culture
We are an IT company but believe technology support should be directly related to your business success. Technology for technology's sake is not what we are about. We intertwine the knowledge economy with technology to transform and interconnect our expertise with your company to expand the decision-making capabilities and ensure productivity and cost effectiveness.
Our Values:
• Expertise
• Collaboration
• Empathy
• Integrity
If you want to work for a value-driven, high-performance company and to experience an exciting opportunity to help grow a company then this is the job for you. We are looking for our team members to take ownership and pride in their work, and to provide input and guidance for the clients of Parasol. We are a virtual company that offers work from home, responsible time off and bonus opportunities.

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