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Associate Technology Support Analyst Jobs in Illinois

Caterpillar

Digital Tech Support Analyst

Chicago, IL · On-site

$99K - $133K/yr

Caterpillar Inc. seeks Digital Tech Support Analyst at its facility located at 540 West Madison, Chicago, IL 60661. Deliver technical roadmaps on business processes and applications to support ...

TEKsystems

It Support Analyst

Alsip, IL · On-site

$25 - $28/hr

Description We are seeking a Regional IT Support Analyst to provide hands-on end user support across North America. This role will serve as the primary point of contact for end-user computing support ...

TForce World Wide Inc

Be Seen First

IT Support Analyst

Bolingbrook, IL · On-site

$53K - $60K/yr

Title: IT Support Analyst Salary Rang e-53K-60K Work Location-HYBRID : This role is classified as a "Hybrid role" with ability to commute into the Bolingbrook, IL office location. Position Summary:

New

TEKsystems

It Support Analyst

Alsip, IL

$25 - $28/hr

Description We are seeking a Regional IT Support Analyst to provide hands-on end user support across North America. This role will serve as the primary point of contact for end-user computing support ...

E.A. Sween

IT Support Analyst

Woodridge, IL · On-site

$61K/yr

What We're Seeking We are seeking an IT Support Analyst to provide frontline technical support to ... What You'll Need (Qualifications) • Associate's degree in information technology or related field ...

E. A. Sween Company

IT Support Analyst

Chicago, IL

$61K/yr

What We're Seeking We are seeking an IT Support Analyst to provide frontline technical support to ... What You'll Need (Qualifications) · Associate's degree in information technology or related field ...

Belcan

IT Support Analyst I

Wood River, IL · On-site

$23.99/hr

Job Title: IT Support Analyst I Location: Wood River, IL Zip Code: 62095 Duration: 12 Months Pay Rate: $23.99/hr. Keyword's: #WoodRiverjobs; #SupportAnalystjobs; Start Date: Immediate We provide a ...

Belcan

IT Support Analyst I

Wood River, IL

$23.99/hr

Job Title: IT Support Analyst I Location: Wood River, IL Zip Code: 62095 Duration: 12 Months Pay Rate: $23.99/hr. Keyword's: #WoodRiverjobs; #SupportAnalystjobs ; Start Date: Immediate We provide a ...

Airswift

IT Support Analyst I

Roxana, IL · On-site

Job Title: IT Support Analyst I Duration: 1 year, extension potential Schedule: Monday to Friday, 5/40 Location: Roxana, Illinois (On-site) About Airswift: Airswift is an international workforce ...

Harris

Support Analyst

Ohio, IL · On-site

$60K - $70K/yr

Summary The Aumentum Technologies support team is seeking a Support Analyst to provide application support to customers that will involve answering complex questions on the function and usage of our ...

TOGA Technology

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Entry Level Technical Support Analyst

Naperville, IL · On-site

$16 - $18/hr

Position Summary TOGA Technology is looking for a Technical Support Analyst to support our retail SMB clients As a Technical Support Analyst, you will provide support to retail customers and business ...

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All JobsAssociate Technology Support Analyst JobsAssociate Technology Support Analyst Jobs in Illinois

Associate Technology Support Analyst information

What is an associate technology support analyst?

Associate Technology Support Analysts are entry-level professionals who provide technical support and assistance to end-users within an organization. They troubleshoot hardware and software issues, assist with system setups, and resolve network problems, often serving as the first point of contact for IT-related inquiries. These analysts document solutions, escalate complex issues to higher-level technicians, and help maintain the organization’s IT infrastructure. Their role is essential in ensuring smooth daily operations and minimizing technology-related disruptions.

How does an associate technology support analyst typically collaborate with other IT teams within an organization?

As an Associate Technology Support Analyst, you will frequently work alongside other IT teams such as network administrators, software developers, and cybersecurity specialists. Collaboration often involves escalating complex technical issues, participating in cross-functional troubleshooting sessions, and contributing to system upgrades or rollouts. Effective communication and documentation are essential, as you may need to relay user feedback, share technical insights, or assist in training end-users. This collaborative environment not only enhances problem-solving but also provides valuable learning opportunities for career growth.

What are the key skills and qualifications needed to thrive as an associate technology support analyst, and why are they important?

To thrive as an Associate Technology Support Analyst, you need a solid understanding of IT troubleshooting, operating systems, and networking concepts, often supported by a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with help desk ticketing systems, remote support tools, and standard office software is typically required. Excellent problem-solving abilities, patience, and strong communication skills help you provide effective support and build user trust. These skills ensure timely resolution of technical issues and contribute to smooth business operations.

Technology Support Analyst

Skadden Arps Slate Meagher and Flom LLP

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

We invite you to review our current business services professionals openings to learn about the opportunities available across the firm.
About Us
Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers.
The Opportunity
We are seeking a Technology Support Analyst to join our Firm. This position will be based in our Chicago office (onsite). The shift for this role will be Monday - Friday 10:00 am - 6:00 pm. The Technology Support Analyst provides technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone and security systems. They provide a high level of customer service, accurate reporting and team work with other local technology professionals as well as the Firm's central resources in White Plains. Additionally, they work under the direction of Senior Technology Support Analyst, Technology Support Supervisor, Technology Manager, and Regional Technology Support Manager.
Responsibilities
  • Responds to local and central telephone helpline, supports tickets and e-mail, assesses problems and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.
  • Provides application support for both local installations and Citrix-based applications.
  • Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones and Wi-Fi capable devices, audio visual equipment and software, reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required.
  • Provides assistance and advice on technology allowance purchases for attorneys.
  • Provides support, troubleshooting and repairs for laptops and desktops.
  • Assists with remote site access.
  • Assists with Firm's audio visual set up requirements.
  • Assists with off-site technology set ups as required.
  • Maintains data room components, data closets and troubleshoots networking issues in conjunction with the Technology Manager/Supervisor.
  • Supports all personnel adds, moves and changes.
  • Services, documents and provides loaner equipment in accordance with Firm policies.
  • Maintains accurate inventory records.
  • Establishes and maintains effective working relationships with clients, attorneys and business services professionals.
  • Ensures the security of the Firm's systems by understanding the risks and ensuring best practices are followed.
  • Helps to maintain Firm policies and procedures in relation to computer technology.
  • Provides basic induction training on technology systems, mobile device usage and basic software usage.
  • Provides software training based upon modules created by the global training department.
  • Regular and reliable physical presence to [ex: manage others, meet with clients, use on-site equipment, trouble shoot hardware and software].
  • Provides a consistent and high level of customer service.
  • Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
  • Performs frequent physical exertion including: walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis.
  • Manages Firm resources responsibly.
  • Complies with and understands Firm operation, policies and procedures.
  • Performs other related duties as assigned.

Qualifications
  • Thorough working knowledge of Microsoft Office Suite, Citrix, Windows and Mac Environments, NetDocuments, iPhone and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems- Windows and Mac
  • Ability to apply logic, reasoning, analysis and interpretation skills to resolve problems
  • Ability to maintain continuous concentration, alertness and attention to detail
  • Basic understanding of hardware and software used for building security systems
  • Strong customer service skills
  • Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems
  • Demonstrates effective interpersonal and communication skills, both verbally and in writing
  • Ability to handle multiple projects and shifting priorities
  • Ability to handle sensitive matters and maintain confidentiality
  • Ability to organize and prioritize work
  • Ability to work well in a demanding and fast-paced environment
  • Ability to work well independently as well as effectively within a team
  • Flexibility to travel
  • Flexibility to adjust hours and work the hours necessary to meet operating and business needs

Education and Experience
  • High School diploma or equivalent
  • Minimum of three years of related work experience, inclusive of two years of specialized technical training or an equivalent combination of education and experience; and knowledge of current technology applications, hardware, and software

Culture & Life at Skadden
What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals.
Benefits
The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life.
  • Competitive salaries and year-end discretionary bonuses.
  • Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
  • Generous paid time off.
  • Paid leave options, including parental.
  • In-classroom, remote, and on-demand learning and professional development opportunities.
  • Robust well-being classes and programs.
  • Opportunities to give back and make an impact in local communities.

For further details, please visit: https://www.skadden.com/careers/staff/employee-benefits
The starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.
Salary Details
$80,000 - $90,000
EEO Statement
Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.
Applicants who require an accommodation during the application process should contact Alex Taylor at (212) 735-2176.
Skadden Equal Employment Opportunity Policy
Skadden Equal Employment Opportunity Policy
Applicants Have Rights Under Federal Employment Law
Applicants Have Rights Under Federal Employment Law
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