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Associate Technical Support Analyst Jobs in Ontario

ALAMOS GOLD INC.

IT Support Analyst

Toronto, ON · On-site

CA$70K - CA$90K/yr

... technical support to employees across the organization. This role serves as the primary point of ... Proficient in demonstrating analytical and problem-solving skills * Working knowledge of networks ...

TMX Group

Graduate Support Analyst

Toronto, ON · Hybrid

You will be a member of our Application Support team, working as a Support Analyst in a challenging ... Investigate and resolve technical issues by providing clear and concise communication to clients ...

Geekplus, Inc

System Technical Support L1

Thornhill, ON · On-site

Interact Analysis). The North American headquarters in San Diego, California will continue to power ... Assist Technical L2 Support in PROD issues 6. Assist Hardware Support and other teams in PROD ...

CMiC

Product Support Analyst

Toronto, ON · On-site

CA$45K - CA$55K/yr

Product Analysts receive tickets and analyse screenshots and details of customer issues, to ... Previous technical support experience or customer service experience * Able to operate in a fast ...

CMiC

Product Support Analyst

Toronto, ON · On-site

CA$45K - CA$55K/yr

Product Analysts receive tickets and analyse screenshots and details of customer issues, to ... Previous technical support experience or customer service experience * Able to operate in a fast ...

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Associate Technical Support Analyst information

What does an associate technical support analyst do?

An Associate Technical Support Analyst is responsible for providing first-level technical assistance to customers or internal users experiencing issues with software, hardware, or IT systems. They troubleshoot problems, answer questions, document issues, and escalate complex cases to higher-level support teams if needed. Their role is essential in ensuring users can efficiently use technology and that technical issues are resolved quickly to minimize disruption.

What are some typical challenges an associate technical support analyst faces when handling customer issues, and how are they supported in resolving them?

Associate Technical Support Analysts often encounter challenges such as troubleshooting complex technical problems under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To help address these, analysts typically receive ongoing training, have access to a knowledge base, and work closely with senior team members for guidance. Regular team meetings and escalation procedures ensure that difficult cases are collaboratively resolved, fostering both learning and effective customer service.

What are the key skills and qualifications needed to thrive as an associate technical support analyst, and why are they important?

To thrive as an Associate Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting methodologies, and a relevant degree or equivalent experience in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and industry-standard software such as Windows, macOS, and basic networking is expected. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for resolving user issues and managing expectations. These skills and qualities are essential to deliver timely technical support, maintain customer satisfaction, and ensure smooth IT operations.

What is the difference between Associate Technical Support Analyst vs Customer Support Specialist?

AspectAssociate Technical Support AnalystCustomer Support Specialist
Required CredentialsAssociate's degree or relevant certifications, technical knowledgeHigh school diploma or equivalent, strong communication skills
Work EnvironmentIT support centers, technical departmentsCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & ComparisonYesYes

The Associate Technical Support Analyst typically handles technical issues, requiring some technical knowledge and certifications, working mainly in IT or tech environments. Customer Support Specialists focus on customer service and communication skills, often in retail or service sectors. While both roles involve assisting users, the technical depth and work settings differ.

What are the most commonly searched types of Technical Support Analyst jobs in Ontario?

The most popular types of Technical Support Analyst jobs in Ontario are:

What cities in Ontario are hiring for Associate Technical Support Analyst jobs?

Cities in Ontario with the most Associate Technical Support Analyst job openings:

Infographic showing various Associate Technical Support Analyst job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

IT Support Analyst

Toronto, ON • On-site

ALAMOS GOLD INC.
1 - 5K employees
Learn more about ALAMOS GOLD INC.external

CA$70K - CA$90K/yr

Full-time

Posted 11 days ago

Job description

Alamos Gold Inc.

Alamos is a Canadian-based intermediate gold producer with diversified production from three operations in North America. This includes the Island Gold District and Young-Davidson mine in northern Ontario, Canada, and the Mulatos District in Sonora State, Mexico. Additionally, the Company has a strong portfolio of growth projects including the IGD Expansion, and the Lynn Lake project in Manitoba, Canada. Alamos employs more than 2,400 people and is committed to the highest standards of sustainable development. The Company’s shares are traded on the TSX and NYSE under the symbol AGI.

IT Support Analyst

Reporting to the IT Service Delivery Manager, the IT Support Analyst is responsible for delivering exceptional technical support to employees across the organization. This role serves as the primary point of contact for IT support while also supporting device management, software deployment, user onboarding, and endpoint administration.

Primary Responsibilities: 

  • Provide first and second-level support via phone, email, Teams, walk-ups, and the IT service portal
  • Troubleshoot and resolve hardware, software, mobile device, Microsoft 365, and connectivity issues
  • Configure, deploy, and support laptops, mobile devices, peripherals, and collaboration tools
  • Manage employee onboarding and offboarding activities, including account creation, device setup and technology orientation
  • Support endpoint management through Microsoft Intune, including device enrollment compliance, and application deployments
  • Deploy software and updates using automated deployment tools such as Intune and PDQ
  • Maintain detailed IT asset inventory and equipment records
  • Document incidents, requests, procedures, and solutions within the ITSM platform
  • Contribute to IT projects, process improvements, and technology rollouts

What You Bring!

  • 4+ years of experience in IT support, service desk, or desktop support roles
  • Strong knowledge of Windows 11 and Microsoft 365
  • Experience with employee onboarding, device deployment, and account provisioning
  • Experience supporting mobile devices and endpoint management solutions
  • Solid experience with Microsoft Intune, ServiceNow, and software deployment tools such as PDQ is required
  • Excellent troubleshooting, communication, and customer service skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Exceptional documentation and record-keeping skills
  • Proficient in demonstrating analytical and problem-solving skills
  • Working knowledge of networks and network cabling preferred

Target Salary Range: CAD $70,000 - $90,000
The expected salary range for this role is intended to support transparency and informed decision making. Final compensation will be based on skills, experience and internal equity.

Alamos Gold Inc. may use artificial intelligence to initially screen or assess applicants for this position with respect to mandatory job requirements. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

Alamos Gold Inc. (the “Company”) is committed to creating and maintaining an accessible environment for all third parties, and will provide accommodation where required, in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (the “Act”). The Company is committed to excellence in serving all third parties including people with disabilities and will do so by preventing and removing barriers to accessibility and meeting the requirements under the Act in a timely fashion

This is an existing vacancy.

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