ZipRecruiter

Log In

1

Associate Support Engineer Jobs in North Carolina

Market Securities

System & Support Engineer

Casar, NC · Hybrid

... System & Support Engineer to join the IT team. This is a hybrid role combining hands-on ... Modern Desktop Administrator or Azure Administrator Associate. * VMware Certified Professional (VCP)

Samaritan's Purse

Audiovisual Support Engineer

Boone, NC · On-site

$70K - $92K/yr

In the role of Audiovisual Support Engineer ,you will have the opportunity to: * Maintain a ... Associate's Degree and six (6) to ten (10) years of related work experience, training, and/or ...

Verizon

VoIP Technical Support Engineer

Cary, NC · On-site

Associate's Degree or four or more years of work experience * Three or more years of work experience as a voice and VoIP support engineer * Three or more years of experience troubleshooting complex ...

LPS

Desktop Support Engineer Level II

Denver, NC · On-site

Summary We are seeking a skilled and customer-focused Desktop Support Engineer Level II to join our ... Modern Desktop Administrator Associate, or similar are a plus. Knowledge, Skills and Abilities * In ...

next page

Showing results 1-20

All JobsAssociate Support Engineer JobsAssociate Support Engineer Jobs in North Carolina

Associate Support Engineer information

See North Carolina salary details

$9

$17

$25

How much do associate support engineer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for associate support engineer in North Carolina is $17.78, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $19.23 per hour, depending on experience, location, and employer.

What are the most commonly searched types of Support Engineer jobs in North Carolina?

The most popular types of Support Engineer jobs in North Carolina are:

What cities in North Carolina are hiring for Associate Support Engineer jobs?

Cities in North Carolina with the most Associate Support Engineer job openings:

Infographic showing various Associate Support Engineer job openings in North Carolina as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $36,987 per year, or $17.8 per hour.

Desktop Support Engineer

Durham, NC • On-site

Procom Consultants Group
See more jobs at Procom Consultants Groupexternal

$16.42/hr

Contractor

Re-posted 10 days ago

Key responsibilities

  • Provide Level-1 technical support for desktops, laptops, and peripherals, including hardware troubleshooting and coordinating support with OEM vendors.

  • Perform software support activities such as troubleshooting, loading, and configuring software images, applications, and drivers, as well as maintaining standard software configurations.

  • Assist users with technical problems involving desktop, laptop, PDA, or network services, and communicate support status to customers and management.

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Desktop Support Engineer

On behalf of our client, Procom Services is searching for a Desktop Support Engineer for a contract opportunity in Durham, NC. Pay rate is $16.42/hr.

Desktop Support Engineer Job Details

Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions.

POSITION DUTIES AND RESPONSIBILITIES:

Provide Level-1 technical support for supported desktops, laptops, and peripherals. This includes the following activities:

 Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.

Managing returns on warranted parts and systems

 Packaging and shipping replacement parts to customers

 Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers

 May participate in development of information technology and infrastructure projects

 Installing, supporting and troubleshooting approved desktop software

 Performing planned maintenance, moves, adds and changes

 Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN)

 Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel

 Exercises judgment with defined procedures and practices to determine appropriate action

  Ability to work on call after hours as required

Communicate effectively with multiple customers and co-workers. This includes the following activities:

 Consulting with the Service Desk on support calls

 Able to communicate highly technical information to both technical and non-technical personnel

 Providing Case status updates to management and end-users

 Providing phone support and diagnostics to remote customers

 Participating in training programs designed to educate customers about basic and specialized applications

 Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support

Desktop Support Engineer Mandatory Skills

 Strong customer service skills

 Reliability and a strong sense of responsibility

 Ability to work independently and take ownership

 Solid technical and analytical skills required

 Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers

 Knowledge of supported Microsoft Windows operating systems

 Experience with Active Directory administration

 Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office

 Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities

EDUCATION and/or WORK EXPERIENCE:

 Associate's Degree or equivalent experience required

 A+ Certification recommended

MCTS, MCITP, MCPD, MCM preferred

ITIL Certification preferred

1-2 years or more of related experience preferred

Desktop Support Engineer Start Date

ASAP

Desktop Support Engineer Assignment Length

3+ months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

Apply