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Associate Remote Call Center Jobs in Racine, WI (NOW HIRING)

Hersheys

TSA Oshkosh/Appleton WI

Milwaukee, WI · Remote

$15.50 - $16.50/hr

... remote position; candidates must be comfortable traveling to each of the store locations. This ... A Part-Time role as a Territory Sales Associate (TSA) is a great way for a relationship-oriented ...

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Associate Remote Call Center information

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How much do associate remote call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for associate remote call center in Racine, WI is $15.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.36 per hour, depending on experience, location, and employer.

What is an associate remote call center?

Associate Remote Call Center jobs involve providing customer support, handling inquiries, or resolving issues for clients over the phone or via online platforms, all while working from a remote location. Associates are typically responsible for answering calls, troubleshooting problems, processing orders, and sometimes upselling products or services. This role requires strong communication skills, a customer-focused attitude, and the ability to work independently. Many companies offer training for new hires, and the position can be a good entry point for those interested in customer service careers.

What is the difference between Associate Remote Call Center vs Customer Service Representative?

AspectAssociate Remote Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote, call center setting, often with team collaboration toolsRemote or on-site, customer interaction via phone or chat
Industry UsageCommon in call centers across various industriesWidespread in retail, telecom, and service sectors

The Associate Remote Call Center and Customer Service Representative roles both involve assisting customers via phone or chat, often requiring similar credentials. The main difference is that the Associate Remote Call Center typically refers to entry-level positions within a call center environment, focusing on handling calls and basic customer inquiries remotely. Customer Service Representatives may have broader roles, including in-person interactions or specialized support, but often overlap in skills and industry usage.

What are some common challenges faced by associate remote call center employees, and how can they be effectively managed?

Associate Remote Call Center employees often encounter challenges such as managing high call volumes, maintaining productivity while working independently, and staying engaged without in-person supervision. To effectively manage these challenges, it’s important to establish a dedicated workspace, adhere to a structured schedule, and regularly communicate with team members and supervisors through virtual meetings or chat platforms. Many organizations also provide training and support resources to help associates develop time management and customer service skills, making it easier to succeed in a remote environment.

What are the key skills and qualifications needed to thrive as an associate remote call center?

To thrive as an Associate Remote Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes basic troubleshooting tools is typically required. Exceptional listening skills, patience, and resilience help individuals excel in handling diverse customer inquiries and challenging situations. These skills are crucial for delivering efficient customer support, maintaining client satisfaction, and ensuring smooth remote team operations.

What are the most commonly searched types of Remote Call Center jobs in Racine, WI?

The most popular types of Remote Call Center jobs in Racine, WI are:

Associate Remote Call Center jobs near you

TSA Oshkosh/Appleton WI

Hersheys

Milwaukee, WI • Remote

$15.50 - $16.50/hr

Part-time

Posted 19 days ago

Job description

Why Hershey:

At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey's enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands on engagement to help students succeed beyond the classroom. Supported by strategic grantmaking, product donations, cross brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference-locally and globally-is part of how we do business every day.

Job Overview

This role is responsible for executing sales priorities, supporting retail strategy, and influencing store-level outcomes within an assigned territory. This role focuses on advanced selling capabilities, strong business acumen, and collaborative teamwork to drive long-term change and business results. The TSA partners closely with store leadership, internal teams, and peers to implement strategies, solve problems, and communicate with clarity and purpose.

To be considered for this role, candidates must reside within these zip codes:

54106,54110,54113,54115,54130,54136,54140,54169,54170,54406,54901,54902,54904,54911,54913,54914,54915,54922,54929,54931,54933,54940,54942,54944,54945,54947,54949,54950,54952,54956,54962,54963,54967,54977,54981,54983,54986

This is a remote position; candidates must be comfortable traveling to each of the store locations. 

This position will require you to drive your personal vehicle 55+ miles per day in your assigned territory. Mileage may vary depending on where you live in comparison to the territory.  No car allowance is provided; however, mileage for travel will be reimbursed at 62 cents per mile.

A Part-Time role as a Territory Sales Associate (TSA) is a great way for a relationship-oriented person to flex their selling skills while representing some of the biggest and most exciting brands in America! Our TSAs will sell and ensure best in class merchandising to include building displays, increasing distribution of our top selling items, and replenishing permanent secondary displays.

Work Schedule

 

This position is considered "Continuous Part-Time" working 20-25 hours per week. On average, a TSA will visit between 6-10+ accounts per day.  This role offers flexible work schedules based on personal needs, territory needs and being present in stores when key decision makers are available.  Your workday should overlap the core hours of 6:00am to 4:00pm, Monday through Friday, unless otherwise required by business needs.  

This position offers an hourly starting rate of $15.50 -$16.50 per hour.  Rate may vary depending upon your skill, experience, and geographic location(s). 

Accountabilities

1. Selling and Retail Execution This responsibility supports the role's core functions and contributes to organizational objectives. This supports effective execution and alignment with organizational standards.
2. Utilize consultative selling skills to foster a collaborative mindset, interpret store and retailer priorities, and influence solutions that drive results. This supports effective execution and alignment with organizational standards.
3. Establish and execute retail priorities by developing a clear strategy prior to each store call, aligned to store level, regional, or retailer level objectives. This supports effective execution and alignment with organizational standards.
4. Apply influence and negotiation techniques by leveraging sales strategies to influence without authority, preparing multiple solution options, and confidently asking for additional opportunities or commitments. This supports effective execution and alignment with organizational standards.
5. Lead effective problem solving efforts by implementing the right solutions, evaluating alternative approaches, and consistently questioning to ensure optimal outcomes. This supports effective execution and alignment with organizational standards.

Sell and maintain 100% distribution of all "authorized" Hershey Items in assigned territory. Ensuring flawless retail execution of Headquarter Sales and Merchandising Plans (Retail Execution Plan) with various retailers.

Achieve all merchandising objectives through the effective use of Permanent Secondary Displays and other display vehicles established within the Retail Execution Plan.

Reporting of weekly activity, expenses, account changes, promotions and all administrative functions within assigned territory.

Reporting daily activities using tablets, submitting upon completion of each day.

Responsible for Sales Territory - Varies due to territory size, number of retailers, and location.

Minimum Education & Requirements
  • Must have a valid US state issued driver's license
  • Must have a personal vehicle in sound operating condition
  • Must maintain personal auto insurance indicating minimum coverage of $100,000 per person / $100,000 per accident / $100,000 property damage. The policy must permit business use.
  • Must reside or be willing to commute within the territory boundaries as listed in the job description
  • Must be able to drive long distances to make multiple sales calls on a daily basis
  • Must be able to lift 10-40 lbs. on a regular basis with or without reasonable accommodations
  • Must be able to bend, kneel, stoop down and demonstrate manual dexterity on a frequent basis with or without reasonable accommodations
  • Must be able to use tablet technology
  • Must have daily access to wireless internet
  • Must have flexibility and adaptability to changes in territory coverage
  • Availability of working 20-25 hours per week
  • Education: High School Diploma or GED equivalent
  • Experience: 3-4 years food merchandising is preferred but not required

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.
The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.  

You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.
You can request an accommodation via phone or email.  

To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information.  You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include "Accommodation Needed" in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.

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