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Associate Remote Call Center Jobs in Nebraska (NOW HIRING)

Deutz

Remote Field Service Technician III

Omaha, NE · On-site +1

Ensure all parts and materials not used are returned per DEUTZ Power Center return parts guidelines ... Ensure vehicle parts inventory is maintained at a suitable level for first-call completions and ...

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Associate Remote Call Center information

What are Associate Remote Call Center jobs?

Associate Remote Call Center jobs involve providing customer support, handling inquiries, or resolving issues for clients over the phone or via online platforms, all while working from a remote location. Associates are typically responsible for answering calls, troubleshooting problems, processing orders, and sometimes upselling products or services. This role requires strong communication skills, a customer-focused attitude, and the ability to work independently. Many companies offer training for new hires, and the position can be a good entry point for those interested in customer service careers.

What is the difference between Associate Remote Call Center vs Customer Service Representative?

AspectAssociate Remote Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote, call center setting, often with team collaboration toolsRemote or on-site, customer interaction via phone or chat
Industry UsageCommon in call centers across various industriesWidespread in retail, telecom, and service sectors

The Associate Remote Call Center and Customer Service Representative roles both involve assisting customers via phone or chat, often requiring similar credentials. The main difference is that the Associate Remote Call Center typically refers to entry-level positions within a call center environment, focusing on handling calls and basic customer inquiries remotely. Customer Service Representatives may have broader roles, including in-person interactions or specialized support, but often overlap in skills and industry usage.

What are some common challenges faced by Associate Remote Call Center employees, and how can they be effectively managed?

Associate Remote Call Center employees often encounter challenges such as managing high call volumes, maintaining productivity while working independently, and staying engaged without in-person supervision. To effectively manage these challenges, it’s important to establish a dedicated workspace, adhere to a structured schedule, and regularly communicate with team members and supervisors through virtual meetings or chat platforms. Many organizations also provide training and support resources to help associates develop time management and customer service skills, making it easier to succeed in a remote environment.

What are the key skills and qualifications needed to thrive as an Associate Remote Call Center Representative, and why are they important?

To thrive as an Associate Remote Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes basic troubleshooting tools is typically required. Exceptional listening skills, patience, and resilience help individuals excel in handling diverse customer inquiries and challenging situations. These skills are crucial for delivering efficient customer support, maintaining client satisfaction, and ensuring smooth remote team operations.
What are the most commonly searched types of Remote Call Center jobs in Nebraska? The most popular types of Remote Call Center jobs in Nebraska are:
Associate Remote Call Center jobs near you
Remote Field Service Technician III

Remote Field Service Technician III

Deutz

Omaha, NE • On-site, Remote

Full-time

Posted 27 days ago

Job description

Remote Field Service Technician III
Location: Remote-NE
Working hours: 40
DEUTZ is one of the world's leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.
Job Summary
The Remote Field Service Technicians are creative mechanic marvels that contribute to the organization's success by providing expertise in field service troubleshooting, installations, and repair of our machinery. The Remote Field Service Technician will perform field-related preventative maintenance and routine repairs on all DEUTZ products and Non-DEUTZ Construction Equipment operating within the DEUTZ Power Center. The Remote Field Service Technician will liaise with our Service Supervisor, Parts Dept, Customers, New engine sales and engineering/warranty department. This role requires robust problem-solving skills with the ability to adapt and work in a team environment. The ideal candidate must be personable, reliable, ethical, and intelligent with a diligent and hard-working drive.
Essential Duties and Responsibilities
The Remote Field Service Technician will be responsible for, but not limited to, the following duties:
  • Travel to customer(s) locations to perform engine and equipment-related repairs.
  • Assist in resolving customer-related issues in a timely manner.
  • Work with all employees and supervisors to ensure the facility is clean and organized and presents a positive image of DEUTZ.
  • Plan methods and sequence of performing repairs assigned.
  • Pre-order all parts and materials required to perform assigned repairs.
  • Inspect required repairs safely and effectively.
  • Ensure all repairs are completed as assigned and according to manufacturer requirements.
  • Ensure proper cosmetic appearance upon completion of repairs.
  • Ensure all parts and materials not used are returned per DEUTZ Power Center return parts guidelines.
  • Maintain and keep the work area in a clean and safe condition.
  • Communicate with customers in a respectful and honest manner.
  • Match all identified solutions necessary to affect repair.
  • Complete all work orders and time sheets in a timely manner.
  • Consult, when necessary, with the DEUTZ Service Department ticket system to ensure the accuracy and approval of repairs.
  • Ensure vehicle parts inventory is maintained at a suitable level for first-call completions and local parts sales.
  • Perform all work in accordance with all established policies and procedures.
  • Assist in the proper filing of warranty claims and customer invoices.
  • Follow all DEUTZ employee policies and procedures, especially pertaining to travel and company credit cards.
  • Maintains and cleans service trucks meeting DOT requirements.
  • Other duties as assigned.

Other Qualifications
  • Strong experience in diagnosis, and repair of NG/CNG, Tier 3-4 emissions level preferred.
  • Ability to develop exceptionally strong working knowledge of DEUTZ Diesel engines.
  • Ability to work with minimal supervision.
  • Meet all local/state and company requirements to operate a company-assigned service vehicle.
  • Excellent communication skills (writing, speaking in person, and over the phone).
  • Proficient in the use of basic computer functions and portable diagnostic tools.
  • Must have your own tools. Key DEUTZ tools will be provided.

Supervisory Responsibility
  • None

Travel Requirements
  • Anticipated domestic and international travel is approximately 100% depending on business needs within the region.

Minimum Requirements
  • High School Graduate or General Education Degree (GED)
  • Must be able to maintain DOT medical card status
  • Must have a valid driver's license and be insurable by the company
  • 4+ years of experience as a Shop Technician, 2+ years of experience as a Field Technician, or 2-3 years of experience as a Remote Field Service Technician

Preferred Requirements
  • Two years of Diesel engine experience.
  • 2-5 years of construction equipment repair experience preferred
  • Strong computer usage with the ability to effectively utilize software including Serdia, Serpic, Fieldaware, Word, and Excel
  • Certification/Training in heavy equipment and diesel engine repairs preferred

Physical Requirements:
Manufacturing assembly and warehouse environments. Subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures. No A/C.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor.
EEO Statement
DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.

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