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Associate Remote Call Center Jobs in California (NOW HIRING)

Daisy Co.

Remote Service Support Specialist

Costa Mesa, CA · On-site +1

$96K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Working remotely as part of the Daisy Call Center team, you diagnose and resolve audio-visual ... Use remote monitoring and web resource tools to identify client needs from active alerts, system ...

TEKsystems

Customer Technical Support

San Diego, CA · Remote

$18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

FULLY REMOTE Customer Technical Support Specialist Must have: * at least 1 year of call center * at least 1 year of healthcare experience * Medical Device Call center experience is a HUGE plus

LHH US

Medicare Enrollment Specialist

Huntington Beach, CA · Remote

$24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center hours (open 7 days a week from 8AM-8PM) Why Apply? * Fully remote opportunity (must ... Joanna Calderon Benefit offerings available for our associates include medical, dental, vision ...

LHH US

Medicare Enrollment Specialist

Huntington Beach, CA · Remote

$24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center hours (open 7 days a week from 8AM-8PM) Why Apply? * Fully remote opportunity (must ... Joanna Calderon Benefit offerings available for our associates include medical, dental, vision ...

loanDepot

Remote Mortgage Loan Officer

Irvine, CA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... our call center agents to recommend loan solutions in accordance with lending guidelines and ... Remote will be considered on a case-by-case basis. * NMLS SAFE ACT compliant, holding 5 or more ...

loanDepot

Remote Mortgage Loan Officer

Irvine, CA · Remote

$12 - $18.17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... our call center agents to recommend loan solutions in accordance with lending guidelines and ... Remote will be considered on a case-by-case basis. * NMLS SAFE ACT compliant, holding5 or more ...

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All JobsAssociate Call Center JobsAssociate Remote Call Center JobsAssociate Remote Call Center Jobs in California

Associate Remote Call Center information

What is an associate remote call center?

Associate Remote Call Center jobs involve providing customer support, handling inquiries, or resolving issues for clients over the phone or via online platforms, all while working from a remote location. Associates are typically responsible for answering calls, troubleshooting problems, processing orders, and sometimes upselling products or services. This role requires strong communication skills, a customer-focused attitude, and the ability to work independently. Many companies offer training for new hires, and the position can be a good entry point for those interested in customer service careers.

What is the difference between Associate Remote Call Center vs Customer Service Representative?

AspectAssociate Remote Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote, call center setting, often with team collaboration toolsRemote or on-site, customer interaction via phone or chat
Industry UsageCommon in call centers across various industriesWidespread in retail, telecom, and service sectors

The Associate Remote Call Center and Customer Service Representative roles both involve assisting customers via phone or chat, often requiring similar credentials. The main difference is that the Associate Remote Call Center typically refers to entry-level positions within a call center environment, focusing on handling calls and basic customer inquiries remotely. Customer Service Representatives may have broader roles, including in-person interactions or specialized support, but often overlap in skills and industry usage.

What are some common challenges faced by associate remote call center employees, and how can they be effectively managed?

Associate Remote Call Center employees often encounter challenges such as managing high call volumes, maintaining productivity while working independently, and staying engaged without in-person supervision. To effectively manage these challenges, it’s important to establish a dedicated workspace, adhere to a structured schedule, and regularly communicate with team members and supervisors through virtual meetings or chat platforms. Many organizations also provide training and support resources to help associates develop time management and customer service skills, making it easier to succeed in a remote environment.

What are the key skills and qualifications needed to thrive as an associate remote call center?

To thrive as an Associate Remote Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes basic troubleshooting tools is typically required. Exceptional listening skills, patience, and resilience help individuals excel in handling diverse customer inquiries and challenging situations. These skills are crucial for delivering efficient customer support, maintaining client satisfaction, and ensuring smooth remote team operations.

What are the most commonly searched types of Remote Call Center jobs in California?

The most popular types of Remote Call Center jobs in California are:

What cities in California are hiring for Associate Remote Call Center jobs?

Cities in California with the most Associate Remote Call Center job openings:

Associate Remote Call Center jobs near you

Sales Center Agent Bilingual Spanish & English

SmartStop Self Storage

Ladera Ranch, CA • Remote

$15.50 - $20.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Think Outside the Box!

A company that embraces CHANGE while enhancing EVERYONE’S journey.

About SmartStop Self Storage

SmartStop® Self Storage is a diversified real estate company in the self-storage industry, operating in 24 states in the U.S. and three provinces in Canada. In addition, SmartStop was awarded: Newsweek’s Best Customer Service among Storage Center companies three years in a row 2021, 2022 & 2023, Top Workplace of Orange County, CA in 2022 and 2023, and Reputation’s 800 Award in 2023. Come join a winning team!

Voted TOP WORKPLACE 2022 & 2023 by the Orange County Register and our AMAZING employees!

SmartStop® is a growing organization with tremendous opportunities available. We offer competitive salaries, bonuses and benefits in a FULLY REMOTE position. Ready to join the best team members in the industry? Apply today!

Starting at $19.00 - $20.00/hour depending on experience + Bonus

Sales Center Agent Job Summary – Bilingual in both Spanish and English

The SmartStop Sales Center Agents receive inbound sales calls from customers and assist them by making appropriate recommendations for their storage needs, answering their questions and taking payments. Sales Center Agents will make outbound calls to follow up on inquiries and rental reservations.

Essential Job Functions and Responsibilities

  • Receive inbound sales calls from customers; understand their storage needs and recommend an appropriate storage unit.
  • Ability to overcome any objections in order to obtain a reservation for a storage unit or rent the unit over the phone.
  • Work with existing customers by answering questions, taking payments and resolving concerns.
  • Make outbound calls to follow up on rental reservations.
  • Meet personal/team qualitative and quantitative targets
  • Perform duties assigned by Supervisor(s).

Qualifications

  • Customer centric
  • Sales driven with a can-do attitude
  • Proficiency in both Spanish and English is required
  • Good computer skills
  • Excellent verbal, phone, and email communication
  • Ability to build relationships, (both internal and external)
  • Good problem-solving abilities.
  • Multi-tasking is a must
  • A dedicated, quiet, secure workspace free of distractions
  • Excellent internet connectivity
  • Ability to work weekends

Benefits

  • Monthly Bonus Incentive Plan
  • Health insurance including medical, dental and vision
  • Life and Disability Insurances
  • Paid Time Off & Paid Holidays
  • 401(k) matching
  • Employee assistance program
  • Referral program

Discounts

  • Health & Fitness Partnerships
  • Legal
  • Entertainment
  • Computers & Electronics

Diversity

SmartStop® Self Storage, is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion and seek contributors from all backgrounds to join our dynamic team.

Lead Together!

Apply