Associate Production Engineer Jobs in Ithaca, NY

SUMMARY:

The Sales Project Engineer facilitates innovation amongst the organization to maximize customer service by delivering application specific product data per customer demand.

Provides product information support to sales, customers, company, and intercompany contacts by possessing knowledge of our product lines - design, use, and production process.

Develop market-specific product knowledge to assist and perform product training and support strong customer and intercompany relationships.

BASIC DUTIES AND RESPONSIBILITIES:

• Proactively promotes company principles.

• Promotes excellence in customer service by cultivating and fostering trusting relationships with the sales force, distributors, engineering, and production to ensure timely, accurate creation of new products.

• Works with Accounting and Purchasing to create part numbers to be utilized in the implementation of new products and/or the utilization of new product options.

• Accurately updates product data sheets and specification reviews to ensure accurate and timely submittal processes.

• Diligently reviews production bill-of-materials for accuracy in planning, scheduling, cost efficiency, and drawing correctness.

• Proactively tests procedures and processes in the AX modeling environment to guarantee accuracy.

• Provides project management in support of customer requests for information, quotes, and proposals.

• Mentors team members on best business practices to promote world class customer service through technical and custom product information.

• Safeguards customer satisfaction by ensuring correct product is being supplied per customer requirements by performing specification reviews, providing/creating submittal sheets, and working with the sales representative to determine accurate pricing that allows for informed decision making and order placement.

• Overcomes technical and business objections of prospective customers.

• Represents the Company in the field to analyze product specifications, troubleshoot/repair products, and provide solutions for improvement or enhanced product application.

• Pro-actively develops knowledge of industry standards, requirements, and products to be the go-to resource and expert for water-works products.

• Works cohesively with sales to ensure customer satisfaction by diligently providing thorough understanding of part specifications, product applications, and limitations.

• Represents the Company in the field to address customer's product inefficiencies, analyze product specifications, and provide solutions for improvement or enhanced product application.

• Occasional customer-facing is required, as well as conducting product presentations & plant tours. Solo and or territory sales rep assisted field service is expected as needed.

• Occasional travel is required.

QUALIFICATION & REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The individual must be detail oriented, thorough, and precise in the completion of tasks assigned and project related paperwork.

The individual must be a self-starter with ability to take limited input and direction and achieve the desired goal.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree in engineering, Applied Manufacturing Engineering, Design and Automation, or related technical field preferred. An associate's degree in Robotics, Mechanical Design, Drafting or related technical field will be considered.

• Proficiency in Microsoft Office Suites and Adobe required.

• AutoCAD, Key Creator, and SolidWorks proficiency preferred.

• Ability to interpret blueprints and specifications required.

• Must have a valid driver's license and a clean DMV driving record.

• Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports, business correspondence, and procedure manuals. Should be able to speak effectively to customers, management, and/or other fellow team members of the organization.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL REQUIREMENTS:

• The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the team member is frequently required to sit and talk or hear. The team member is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the team member is occasionally exposed to outside weather conditions or foundry/machine shop conditions; this includes potentially loud, hot, dusty areas with moving mechanical machinery.