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Position Title: IT Systems & Support Analyst
Reports to: Manager, Network Infrastructure
Location: Niwot, CO
Department: Information Technology
Compensation: $70,000 - $95,000
Company Overview:
There is something exciting about being on the front end of product development and evolution. PTA Corporation, a plastic injection molder and tool builder, is an "entrepreneurial" manufacturer whose customers are leaders in the medical device, defense, homeland security and technology industries including Fortune 500 OEMs. Business has started to grow dramatically. And we are currently looking for an experienced IT Systems & Support Analyst to join our team.
Position Overview:
The IT System & Support Analyst will be responsible for providing technical assistance and support to our employees, administering and maintaining server and network systems, ensuring the smooth operation of computer systems, software, and hardware, including hardware to support our manufacturing environment. This position serves as the primary IT contact for two Colorado manufacturing facilities, providing end-to-end technical support and infrastructure management with minimal supervision. If you have a passion for problem-solving, excellent communication skills, and a strong technical background, we encourage you to apply.
Responsibilities:

• Provide first-line technical support to employees via phone, email, ticketing system, and in-person to resolve hardware, software, and network-related issues.
• Diagnose and troubleshoot technical problems, walk users through problem-solving processes, and escalate issues as needed.
• Install, configure, and maintain computer systems, servers, containers, software, printers, and other peripherals.
• Assist with the following:
  • Administration of Identity and Access Management (IAM) across key systems including Active Directory, Duo Federal 2FA, PaperCut, Zoom, and Infor CloudSuite Industrial ERP.
  • Monitoring and analysis of Rapid7 SIEM alerts to identify, investigate, and mitigate potential security threats.
  • Administration and maintenance of Windows and Linux Servers, Ubiquiti switches, and SonicWall appliances.
• Perform regular system backups and data restores as necessary.
• As required support IT/OT integrations, including HMIs, legacy hardware, production PCs, and MES/ERP interfaces.
• Coordinate with engineering and operations teams to ensure reliable connectivity and data integrity between production and business systems.
• Design and troubleshoot labels and automation in BarTender Designer.
• Collaborate with other IT team members to resolve complex technical issues and contribute to continuous improvement efforts.
• Document and maintain accurate records of technical issues and solutions in the helpdesk ticketing system and knowledge base.
• Conduct testing and deployment of software updates and patches.
• Conduct regular system and equipment checks to ensure proper functionality and security.
• Provide training to employees on basic IT procedures and best practices.
• Stay up-to-date with industry trends and technologies to enhance technical skills and knowledge.
• Assist in administration and maintenance of GitLab version control repositories, ensuring secure and reliable source code management.
• Periiodically develop, maintain, and support custom in-house applications using VB.NET, C#, Python, PowerShell, and SQL.

Required Skills/Abilities:

• Proven ability to administer Windows and Linux environments, including patch management, performance tuning, and security hardening.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to analyze problems and develop effective solutions quickly.
• Proficiency in networking concepts (VLANs, VPNs, TCP/IP, DNS, DHCP).
• Proficiency with BarTender Designer.
• Experience developing and automating business applications using languages such as VB.NET, C#, Python, PowerShell, PHP, and SQL.
• Proficiency with GitLab or other version control platforms.

Education and Experience:

• High School diploma or equivalent required; associates degree or relevant certification (CompTIA A+) preferred.
• 10+ years of progressively responsible IT experience, including technical support, systems administration, and infrastructure management.
• 2+ years of experience in business software development.
• Experience with ERP/MES and manufacturing IT environments preferred.
• Experience with GMP, GDP, ITAR, DFARS, and ISO 9001/13485 requirements preferred.

Physical Requirements:

• Availability for on-call support may be required.
• Ability to sit or stand for extended periods.
• Comfortable working in various environmental conditions, including noise, heat, cold, and exposure to chemicals.
• Ability to work independently in a fast-paced multi-site environment and adapt to changing priorities.
• Comfortable wearing personal protective equipment (PPE) such as safety glasses, gloves, and ear protection when on the manufacturing floor.
• Ability to work in temperature-controlled environments and withstand exposure to noise levels associated with manufacturing machinery.
• Ability to work in a cleanroom environment periodically for maintenance.
• Ability to receive, comprehend and utilize required training from OSHA and Company including but not limited to the following: Hazard Communication, Lock Out/Tag Out, First Aid and CPR (optional).

ITAR Requirements: To conform to the International Traffic in Arms Regulations (ITAR), 8 U.S.C. § 1324b(a)(3), applicants for employment at PTA Plastics must be a U.S. citizen or national, lawfully admitted for permanent residence into the U.S. (i.e., current green card holder), or lawfully admitted as a refugee or granted asylum under 8 U.S.C. § 1157-1158.
AAP Statement:
PTA Plastics, is an Equal Opportunity Employer. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation, and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
*Subject to change with or without notice*