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Associate Operations Support Analyst Jobs in Massachusetts

Highmark Health

Decision Support Analyst

Boston, MA · On-site

... define an operational framework that will define, develop and implement policies and security ... Provide analytic and consultative support to a broad spectrum of internal customer areas and ...

Highmark Health

Decision Support Analyst

Boston, MA · On-site

... define an operational framework that will define, develop and implement policies and security ... Provide analytic and consultative support to a broad spectrum of internal customer areas and ...

Stem Xpert

TRADING SYSTEM SUPPORT ANALYST

Boston, MA · On-site

Must have working knowledge of systems methodologies and the operations/product area Electronic ... in an equity trading support role including business/technical analysis experience in the ...

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Associate Operations Support Analyst information

What does an associate operations support analyst do?

An Associate Operations Support Analyst is responsible for supporting the operational functions of an organization by monitoring processes, resolving issues, and ensuring the smooth execution of daily activities. They analyze data, generate reports, and collaborate with different departments to improve efficiency and address operational challenges. This entry-level role often involves troubleshooting problems, implementing solutions, and assisting with the documentation of procedures and best practices.

What are the key skills and qualifications needed to thrive as an associate operations support analyst?

To thrive as an Associate Operations Support Analyst, you need solid analytical abilities, attention to detail, and a relevant degree such as business, information systems, or a related field. Familiarity with data analysis tools, ticketing systems, databases, and sometimes ITIL certification is typically expected. Strong problem-solving skills, communication, and the ability to collaborate effectively with cross-functional teams help you stand out. These competencies are crucial for efficiently resolving operational issues, supporting business processes, and ensuring smooth day-to-day operations.

What are the most common challenges faced by an associate operations support analyst, and how can I prepare for them?

As an Associate Operations Support Analyst, you will often encounter challenges such as managing multiple high-priority requests simultaneously and troubleshooting system or process issues under tight deadlines. Being proactive in communication, developing strong organizational skills, and familiarizing yourself with key operational tools can help you stay ahead. You'll also need to adapt quickly to changes in procedures or technologies, so a willingness to learn and collaborate with cross-functional teams is essential for success in this role.

What cities in Massachusetts are hiring for Associate Operations Support Analyst jobs?

Cities in Massachusetts with the most Associate Operations Support Analyst job openings:

Infographic showing various Associate Operations Support Analyst job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Application Support Analyst

Boston, MA • On-site

PeopleSERVE, Inc.
IT Services • 51 - 200 employees
Learn more about PeopleSERVE, Inc.external

Full-time

Re-posted yesterday

Job description

Job Summary:
PeopleSERVE, Inc. is seeking an Application Support Analyst who will be responsible for resolving application issues and defining business requirements. The role involves working closely with users to enhance application functionality and ensuring effective system performance through testing and documentation.
Responsibilities:
• Learn off-the-shelf applications largely via self-study, both from the users' perspectives and the support team perspective
• Work with users to resolve tiers 2 and 3 application or technical problems
• Work with users to define business requirements; define and implement processes for these requirements
• Perform systems testing on enhancements, upgrades, or modification projects
• Prepare detailed report specifications for reports requested by users
• Write and test requested reports utilizing Crystal Reports, SQL language, or other query tools
• Train users on application functions, features and operations
• Write or provide succinct production documentation as required
• Troubleshoot and identify root cause analysis for systems issues
Qualifications:
Required:
• A Bachelor's degree in Computer Science or related field
• Four (4) years of experience in information systems programming and analysis including design, development, and implementation
• Three (3) years of experience working with relational data bases (Oracle or Microsoft SQL Server)
• Three (3) years hands-on experience writing SQL queries with multiple tables
• Effective organizational and analytical skills
• Hands-on experience with relational data bases
• Hands-on experience with complex SQL queries
• Ability to learn complex applications from both the user perspective and the administrative/”back end” perspective
Company:
PeopleSERVE, Inc is a technology recruitment firm servicing New England since 1999. Founded in 1999, the company is headquartered in Newton, USA, with a team of 11-50 employees. The company is currently Early Stage.
PeopleSERVE logo

About PeopleSERVE

Sourced by ZipRecruiter

PeopleSERVE, Inc is a technology recruitment firm servicing the Boston market since 1999. As a result of the Management Buyout in 2018, PeopleSERVE has returned to its roots as a privately held provider. Headquartered in Boston, with satellite operations along the East Coast, our staff averages over 10 years of industry experience.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Boston, MA, US

Year founded

1999

Social media

Twitter

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