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Associate Member Services Representative Jobs in Oak Ridge, NC

Tractor Supply Company

Team Member, Petsense

Clemmons, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

Advise products or services * Make it Memorable * Team Members are required to perform a ... It is not intended to represent a comprehensive list of responsibilities. A team member should ...

Tractor Supply Company

Team Member, Petsense

Clemmons, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

Advise products or services * Make it Memorable * Team Members are required to perform a ... It is not intended to represent a comprehensive list of responsibilities. A team member should ...

Goldfish Swim School

Team Member

Greensboro, NC · On-site

$13/hr

Provide WOW Customer Service to our members * Assist with class scheduling and billing * Work in a sales capacity to sell new memberships * Conduct cold and warm calls to potential customers to ...

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All JobsAssociate Member Services Representative JobsAssociate Member Services Representative Jobs in Oak Ridge, NC

Associate Member Services Representative information

See Oak Ridge, NC salary details

$7

$14

$21

How much do associate member services representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for associate member services representative in Oak Ridge, NC is $14.54, according to ZipRecruiter salary data. Most workers in this role earn between $10.96 and $17.36 per hour, depending on experience, location, and employer.

What is the difference between Associate Member Services Representative vs Customer Service Representative?

AspectAssociate Member Services RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentMember-focused organizations, financial institutions, associationsRetail, call centers, various industries
Employer & Industry UsageUsed in membership-based organizations and financial sectorsCommon across multiple industries including retail and telecom
Common Search & Comparison IntentUnderstanding roles in member-focused organizationsGeneral customer support roles

The Associate Member Services Representative typically works in membership organizations or financial institutions, focusing on member engagement and support. In contrast, a Customer Service Representative generally provides support across various industries, handling customer inquiries and issues. While both roles require strong communication skills, the Associate Member Services Representative often involves specialized knowledge related to memberships or financial products.

What are the key skills and qualifications needed to thrive as an associate member services representative?

To thrive as an Associate Member Services Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications is often required. Outstanding communication, patience, and problem-solving abilities set top performers apart in this role. These competencies are crucial for ensuring member satisfaction, efficient issue resolution, and maintaining a positive organizational reputation.

What are some common challenges faced by associate member services representatives, and how can they be effectively managed?

Associate Member Services Representatives often encounter challenges such as handling high call volumes, addressing diverse member inquiries, and managing complex or dissatisfied customer situations. Effective management of these challenges involves strong communication skills, patience, and the ability to quickly learn and apply company policies and procedures. Many organizations provide robust training and mentorship programs, as well as knowledge bases, to help representatives resolve issues efficiently and maintain positive member experiences. Building relationships with teammates and collaborating closely with supervisors can also provide critical support in managing daily workload and unique cases.

What is an associate member services representative?

Associate Member Services Representatives are professionals who assist customers or members of an organization by addressing inquiries, resolving issues, and providing information about products, services, or membership benefits. They typically work in call centers, customer service departments, or membership organizations, and serve as the primary point of contact for members. Their responsibilities often include updating member records, handling account questions, processing transactions, and ensuring a positive customer experience.

What cities near Oak Ridge, NC are hiring for Associate Member Services Representative jobs?

Cities near Oak Ridge, NC with the most Associate Member Services Representative job openings:

Associate Member Services Representative jobs near you
Infographic showing various Associate Member Services Representative job openings in Oak Ridge, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $30,250 per year, or $14.5 per hour.

Team Member, Petsense

Tractor Supply Company

Clemmons, NC • On-site

Full-time

Medical, Dental, Vision, Life

This job post has expired today. Applications are no longer accepted.

Tractor Supply rating

5.8

Company rating: 5.8 out of 10

Based on 1,314 frontline employees who took The Breakroom Quiz

427th of 734 rated retailers

Job description

Overall Job Summary
This position is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while providing legendary customer service.
Essential Duties and Responsibilities (Min 5%)
As a Team Member, it is essential that you be available, flexible, adaptable and service-oriented, as you must be able to fulfill all of the the following requirements:
  • Maintain regular and predictable attendance.
  • Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
  • Take the initiative to support selling initiatives (TEAM):
    • Thank the Customer
    • Engage with the customer and/or pet
    • Advise products or services
    • Make it Memorable
  • Team Members are required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every Team Member be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice:
    • Operate cash register/computer following cash handling procedures as established by Tractor Supply/Petsense Company
    • Recovery of merchandise
    • Participate in mandatory freight process
    • Complete Plan-o-gram procedures (merchandising, sets, and resets)
    • Assemble merchandise
    • Perform janitorial duties
    • Execute price changes/markdowns
    • Assist customers with loading purchases
    • Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required
    • Complete all documentation associated with any of the above job duties
  • Team Members also may be required to perform other duties as assigned.

Required Qualifications
Experience: No experience required. Retail experience and/or pet/live animal knowledge is strongly preferred.
Education: A high school diploma or equivalent is preferred, but not required. Regardless of education level, Team Members must be able to read, write and count accurately.
Preferred knowledge, skills or abilities
  • Pet/Live Animal, pet food, pet product knowledge is strongly preferred.
  • Strong communication and problem-solving skills.
  • Basic computer skills.
  • Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions
  • Working environment is favorable, generally working inside with moderate noise.
  • Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
  • Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours
  • Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines

Physical Requirements
  • This position is non-sedentary.
  • It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.
  • It is essential to operate all equipment related to their job duties efficiently, safely, properly and accurately; and to provide the highest level of customer service.
  • Ability to occasionally lift or reach merchandise overhead.
  • Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
  • Ability to move throughout the store for an entire shift.
  • Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
  • Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
  • Ability to read, write, and count accurately to complete all documentation.
  • Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
  • Ability to process information / merchandise through the point-of-sale system.
  • Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.
  • Ability to successfully complete all required training and certification.
  • Lifting 50+ pounds

Disclaimer
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.
Company Info
At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.
Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.
Please visit this link for more specific information about the benefits and leave policies applicable to the position you're applying for.
ALREADY A TEAM MEMBER?
You must apply or refer a friend through our internal portal
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CONNECTION
Our Mission and Values are more than just words on the wall - they're the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It's not just what we do that sets us apart, but how we do it.
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EMPOWERMENT
We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. For full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!
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OPPORTUNITY
A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.
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