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Associate Member Services Representative Jobs in Washington

SECU

Member Services Representative

College Park, MD · On-site

$18.56 - $27.88/hr

Member Service Representative We are looking for innovative and dynamic professionals with a passion for exceptional service to join our Retail Banking financial centers. What You'll Do. The Member ...

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All JobsAssociate Member Services Representative JobsAssociate Member Services Representative Jobs in Washington

Associate Member Services Representative information

See Washington salary details

$9

$18

$27

How much do associate member services representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for associate member services representative in Washington is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $21.49 per hour, depending on experience, location, and employer.

What is the difference between Associate Member Services Representative vs Customer Service Representative?

AspectAssociate Member Services RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentMember-focused organizations, financial institutions, associationsRetail, call centers, various industries
Employer & Industry UsageUsed in membership-based organizations and financial sectorsCommon across multiple industries including retail and telecom
Common Search & Comparison IntentUnderstanding roles in member-focused organizationsGeneral customer support roles

The Associate Member Services Representative typically works in membership organizations or financial institutions, focusing on member engagement and support. In contrast, a Customer Service Representative generally provides support across various industries, handling customer inquiries and issues. While both roles require strong communication skills, the Associate Member Services Representative often involves specialized knowledge related to memberships or financial products.

What are the key skills and qualifications needed to thrive as an associate member services representative?

To thrive as an Associate Member Services Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications is often required. Outstanding communication, patience, and problem-solving abilities set top performers apart in this role. These competencies are crucial for ensuring member satisfaction, efficient issue resolution, and maintaining a positive organizational reputation.

What are some common challenges faced by associate member services representatives, and how can they be effectively managed?

Associate Member Services Representatives often encounter challenges such as handling high call volumes, addressing diverse member inquiries, and managing complex or dissatisfied customer situations. Effective management of these challenges involves strong communication skills, patience, and the ability to quickly learn and apply company policies and procedures. Many organizations provide robust training and mentorship programs, as well as knowledge bases, to help representatives resolve issues efficiently and maintain positive member experiences. Building relationships with teammates and collaborating closely with supervisors can also provide critical support in managing daily workload and unique cases.

What is an associate member services representative?

Associate Member Services Representatives are professionals who assist customers or members of an organization by addressing inquiries, resolving issues, and providing information about products, services, or membership benefits. They typically work in call centers, customer service departments, or membership organizations, and serve as the primary point of contact for members. Their responsibilities often include updating member records, handling account questions, processing transactions, and ensuring a positive customer experience.

What are the most commonly searched types of Member Services Representative jobs in Washington?

The most popular types of Member Services Representative jobs in Washington are:

Associate Member Services Representative jobs near you
Infographic showing various Associate Member Services Representative job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $37,485 per year, or $18 per hour.

Member Services Representative

SECU

College Park, MD • On-site

$18.56 - $27.88/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Member Service Representative

We are looking for innovative and dynamic professionals with a passion for exceptional service to join our Retail Banking financial centers.

What You'll Do.

The Member Services Representative (MSR) is the "face" and "personal connection" to our members in our Financial Centers. With a focus of making things easy, enjoyable and effective, the MSR brings a dynamic personality to ensure the delivery of exceptional member service through high levels of engaging communication, accuracy and efficiency while educating members on SECU products and services and making appropriate referrals. The MSR is the primary lobby leader/concierge in the Financial Center, actively coordinating the lobby traffic to include managing the appointment schedule and setting realistic wait-time expectations for walk-up members. MSRs also assist members through the Curbside channel, using this as an opportunity to promote SECU's alternative channels of delivery and modeling self-service behaviors. They also ensure effective referral-based conversations occur that will benefit the member and the overall performance of the Financial Center.

An MSR possesses a knowledge of and understanding of SECU (e.g. critical measures, strategy), home financial center/surrounding market footprint and the financial services industry in addition to an awareness of SECU Brand and the impact on our envisioned future. This individual also must have a thorough knowledge of SECU's products and services and the ability to take accountability for his/her behaviors and results while being a highly effective advisor to the member and team player within the financial center.

What We're Looking For.

  • College Degree Preferred
  • Experience Proven performance in relationship building, goal attainment in retail banking sector preferred
  • Communication, organization, teamwork, punctuality, critical thinking, social skills, creativity, interpersonal communication, adaptability, friendly personality

In addition to never being controlled by outside owners, one of the great perks of joining Team SECU is our total rewards package for all employees working 20+ hours per week, which includes:

Compensation Information: Offers will be commensurate with experience and education.

  • Hourly Rate: Min. $18.56 – Max. $27.88

Other Compensation Includes:

  • Quarterly incentives based on productivity goals
  • Annual corporate-wide incentives

We provide comprehensive benefits, with a focus on total well-being:

  • Medical, vision, dental benefits
  • 401k plan with company matching
  • Generous sick, vacation and personal leave
  • And more... 2025 SECU Benefit Guide

If you're interested in a challenging and rewarding career then SECU is for you!

SECU is an Equal Opportunity Employer

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