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Associate Member Services Representative Jobs in Florida

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Associate Member Services Representative information

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How much do associate member services representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for associate member services representative in Florida is $11.89, according to ZipRecruiter salary data. Most workers in this role earn between $8.99 and $14.18 per hour, depending on experience, location, and employer.

What is the difference between Associate Member Services Representative vs Customer Service Representative?

AspectAssociate Member Services RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentMember-focused organizations, financial institutions, associationsRetail, call centers, various industries
Employer & Industry UsageUsed in membership-based organizations and financial sectorsCommon across multiple industries including retail and telecom
Common Search & Comparison IntentUnderstanding roles in member-focused organizationsGeneral customer support roles

The Associate Member Services Representative typically works in membership organizations or financial institutions, focusing on member engagement and support. In contrast, a Customer Service Representative generally provides support across various industries, handling customer inquiries and issues. While both roles require strong communication skills, the Associate Member Services Representative often involves specialized knowledge related to memberships or financial products.

What are the key skills and qualifications needed to thrive as an associate member services representative?

To thrive as an Associate Member Services Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications is often required. Outstanding communication, patience, and problem-solving abilities set top performers apart in this role. These competencies are crucial for ensuring member satisfaction, efficient issue resolution, and maintaining a positive organizational reputation.

What are some common challenges faced by associate member services representatives, and how can they be effectively managed?

Associate Member Services Representatives often encounter challenges such as handling high call volumes, addressing diverse member inquiries, and managing complex or dissatisfied customer situations. Effective management of these challenges involves strong communication skills, patience, and the ability to quickly learn and apply company policies and procedures. Many organizations provide robust training and mentorship programs, as well as knowledge bases, to help representatives resolve issues efficiently and maintain positive member experiences. Building relationships with teammates and collaborating closely with supervisors can also provide critical support in managing daily workload and unique cases.

What is an associate member services representative?

Associate Member Services Representatives are professionals who assist customers or members of an organization by addressing inquiries, resolving issues, and providing information about products, services, or membership benefits. They typically work in call centers, customer service departments, or membership organizations, and serve as the primary point of contact for members. Their responsibilities often include updating member records, handling account questions, processing transactions, and ensuring a positive customer experience.

What are the most commonly searched types of Member Services Representative jobs in Florida?

The most popular types of Member Services Representative jobs in Florida are:

What cities in Florida are hiring for Associate Member Services Representative jobs?

Cities in Florida with the most Associate Member Services Representative job openings:

Associate Member Services Representative jobs near you
Infographic showing various Associate Member Services Representative job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $24,733 per year, or $11.9 per hour.

Member Services Representative

Crunch Fitness

Fort Walton Beach, FL • On-site

$15/hr

Full-time

Re-posted 9 days ago

Crunch Fitness rating

5.8

Company rating: 5.8 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

44th of 63 rated gym and leisure clubs

Job description

Benefits:
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement

Member Service Representative| Fit Fusion
Overview
The Member Services Representative (MSR) plays a key role throughout the life of the club. During pre-opening they contribute to the launch of a new Crunch Fitness for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver an exceptional member experience at gym level. They build excitement for a fiercely fun fitness environment within the community, and assist in creating meaningful connections with members both current and prospective.
During preopening the MSR helps introduce prospective members to the Crunch Fitness experience, educates individuals about membership options and club amenities, and inspires them to take the first step toward achieving their fitness goals. Through enthusiastic interactions, relationship building, and sales-focused conversations, this position supports presale membership goals while helping establish a strong presence in the local market.
Responsibilities
  • Greets all members & guests with a focus on member engagement and retention.
  • Assists with membership, retail and tanning product sales.
  • Promotes membership privileges including tanning, group fitness, small group training and childcare.
  • Delivers on new member enrollment expectations.
  • Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
  • Answers phones in a courteous, helpful, professional manner
  • Communicates special events to prospective members, members, and guests.
  • Facilitates all member requests or forwards to a manager.
  • Maintains a professional and courteous disposition.
  • Is an expert in all club facility, services, programs and schedules/hours of operation.
  • Maintains a clean and organized work area,
  • Able to navigate all stations of the front desk area, including: check-in, Relax & Recover, guest services, and membership sales.
  • Performs opening and closing checklist and duties.

Requirements
  • Minimum 1 year of experience in a service-oriented position preferred.
  • Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
  • Strong customer service orientation
  • CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements
  • Must be able to lift or move up to 50lb.
  • Physical effort required for daily duties include prolonged standing and walking.

Reporting Structure
  • Reports directly to the General Manager and Assistant General Manager.

Compensation: $15.00 per hour

What Crunch Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Crunch Fitness

Sourced by ZipRecruiter

Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch. With two brands, and a variety of membership options with no long-term commitments, the right Crunch experience is ready for you.

Industry

Fitness and sports centers

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

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