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Associate Member Services Representative Jobs in Colorado

Crunch Fitness

Member Services Representative

Boulder, CO · On-site

$16.82/hr

Employee discounts Member Services Representative Position Summary The Member Services Representative (MSR) serves as the first and last point of contact for members and guests, playing a critical ...

Crunch Fitness

Member Services Representative

Boulder, CO · On-site

$16.82/hr

Employee discounts Member Services Representative Position Summary The Member Services Representative (MSR) serves as the first and last point of contact for members and guests, playing a critical ...

Planet Fitness

Member Services Representative

Pueblo, CO · On-site

$15.16/hr

Job Summary The Member Services Representative will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an ...

Planet Fitness

Member Services Representative

Pueblo, CO · On-site

$15.16/hr

Member Services Representative At Planet Fitness our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming judgement free environment. We are ...

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All JobsAssociate Member Services Representative JobsAssociate Member Services Representative Jobs in Colorado

Associate Member Services Representative information

See Colorado salary details

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How much do associate member services representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for associate member services representative in Colorado is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $12.64 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Associate Member Services Representative vs Customer Service Representative?

AspectAssociate Member Services RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentMember-focused organizations, financial institutions, associationsRetail, call centers, various industries
Employer & Industry UsageUsed in membership-based organizations and financial sectorsCommon across multiple industries including retail and telecom
Common Search & Comparison IntentUnderstanding roles in member-focused organizationsGeneral customer support roles

The Associate Member Services Representative typically works in membership organizations or financial institutions, focusing on member engagement and support. In contrast, a Customer Service Representative generally provides support across various industries, handling customer inquiries and issues. While both roles require strong communication skills, the Associate Member Services Representative often involves specialized knowledge related to memberships or financial products.

What are the key skills and qualifications needed to thrive as an associate member services representative?

To thrive as an Associate Member Services Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications is often required. Outstanding communication, patience, and problem-solving abilities set top performers apart in this role. These competencies are crucial for ensuring member satisfaction, efficient issue resolution, and maintaining a positive organizational reputation.

What are some common challenges faced by associate member services representatives, and how can they be effectively managed?

Associate Member Services Representatives often encounter challenges such as handling high call volumes, addressing diverse member inquiries, and managing complex or dissatisfied customer situations. Effective management of these challenges involves strong communication skills, patience, and the ability to quickly learn and apply company policies and procedures. Many organizations provide robust training and mentorship programs, as well as knowledge bases, to help representatives resolve issues efficiently and maintain positive member experiences. Building relationships with teammates and collaborating closely with supervisors can also provide critical support in managing daily workload and unique cases.

What is an associate member services representative?

Associate Member Services Representatives are professionals who assist customers or members of an organization by addressing inquiries, resolving issues, and providing information about products, services, or membership benefits. They typically work in call centers, customer service departments, or membership organizations, and serve as the primary point of contact for members. Their responsibilities often include updating member records, handling account questions, processing transactions, and ensuring a positive customer experience.

What cities in Colorado are hiring for Associate Member Services Representative jobs?

Cities in Colorado with the most Associate Member Services Representative job openings:

Associate Member Services Representative jobs near you
Infographic showing various Associate Member Services Representative job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $34,801 per year, or $16.7 per hour.

Member Services Representative

Rocky Mountain Planet Fitness

Pueblo, CO • On-site

Other

Re-posted 13 hours ago

Job description

Who We Are: At Planet Fitness our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming judgement free environment. We are proud to be a franchisor and operator of one of the largest and fastest-growing fitness centers worldwide with over 2,000 locations!

Who You Are: All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone!

Characteristics that will make you a perfect match for our Member Services Representative position: You:

Exhibit a positive and upbeat attitude.

Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF Team Members.

Pride yourself on your work while being punctual, reliable and dependable.

Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.

Act with integrity and show respect for everyone around you.

Exhibit strong communications skills and have the ability to listen and empathize.

Inspire and motivate others to achieve their goals.

Are a quick study with the ability to apply what you have learned during online and hands on training.

Job Summary

The Member Services Representative will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" experience.

Daily Duties and Responsibilities include:

Greet members, prospective members and guests as they enter and exit, assisting with questions and concerns.

Perform member related functions such as sign ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.

Answer phones in a friendly manner and assist callers with a variety of questions.

Perform prospective member calls and tours of the facility; assessing their membership needs.

Proficient knowledge of retail products and performance of retail transactions with accuracy.

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Daily and consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities.

Ensuring Locker Rooms are clean and sanitized, stocked and clutter free by following the routine daily schedule.

Promptly address maintenance and facility concerns such as broken/missing equipment, leaky faucets, etc.

Frequently perform walk throughs of all club areas; addressing supply needs, cleanliness concerns and safety/policy issues.

About Your Qualifications/Requirements:

6-12 months experience in a customer service environment is preferred.

High School diploma/GED equivalent required.

Must be 18 years of age or older.

Basic computer and Point of Sale proficiency.

Willing to become CPR/AED Certified (Training provided by Planet Fitness)

Bilingual preferred but not required (English/Spanish)

Physical Demands of the Member Services Representative:

Continual standing and walking during shift.

Continual in person communication or on the phone during shift.

Occasional climbing, balancing, bending, twisting and kneeling during shift.

Must be able to occasionally lift up to 50 lbs.

Will occasionally encounter toxic chemicals during shift.

More Reasons to Join Our Team:

Awesome and fun work environment!

Free Black Card membership while employed + a free Black Card membership for one family member living within the same household.

Employee discounts on Planet Fitness branded merchandise.

Advancement Opportunities.

Flexible Schedules.

Health and Safety Requirements: Our members and our team members are our top priority! Planet Fitness follows super-strict safety and cleaning protocols and every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions and/or at-risk behaviors to leadership and conducting work in a safe manner.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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