Associate Financial Representative Jobs in Wisconsin

About the Job

The New Accounts team within Investment Client Services supports our field partners and clients by completing new account requests accurately and efficiently in a regulated, client-focused environment. This role provides end-to-end ownership of new account inquiries and transactions, including reviewing account-opening documentation, resolving complex issues, managing escalations, and partnering with Financial Representatives to support a smooth account-opening experience. The role requires strong attention to detail, sound judgment, and strict adherence to confidentiality and client data privacy standards.

WhatYou'llDo

• Deliver a personalized and remarkable experience by answering new account questions, explaining available servicing options, and guiding Financial Representatives through the account-opening process in a call center environment.

• Resolve basic, intermediate, and complex new account inquiries and transactions within a registered area.

• Review new account requests andsupportingdocumentation for accuracy, completeness, and alignment with established procedures and regulatory requirements.

• Research and evaluate solutions to complex new account issues, including identifying root causes, addressing exceptions, and resolving escalations.

• Take ownership of new account inquiries and transactions frominitialsubmission through resolution,anticipatingpotential issues to reduce delays, repeat contacts, and unnecessary transfers.

• Effectively de-escalate challenging situations while guiding Financial Representatives through complex or unique new account requirements.

• Serve as a trusted advocate for Financial Representatives and partner with them to support the needs of their clients throughout the account-opening process.

• Promote available technology and self-service capabilities by educating Financial Representatives on tools and resources that support new account submissions.

• Understand the risks and potential client impacts associated with new account transactions, documentation, and account setup.

• Understand how systems connect to new account processes and outcomes and clearly explain system capabilities and limitations to others.

• Work effectively through ambiguity and changing requirements within a regulated environment to deliveraccurateand positive outcomes.

• Support team members through process, technology, and regulatory changes and help others adapt to new ways of working.

• Build professional relationships with team members, field partners, and clients to strengthen trust and brand loyalty.

• Balance phone and transactional responsibilities whilemaintainingaccuracy, confidentiality, and client data privacy.

• Identifyopportunities to improve new account processes, reduce delays, and enhance the experience for Financial Representatives and clients.

• Coach, mentor, or train team members on new account processes and procedures as needed.

WhatYou'llBring to the Role

• Associate degree in business or a related field, or an equivalent combination of education and experience.

• Minimum of four years of related customer service experience withdemonstratedcustomer service skills.

• Basic knowledge of investment products, financial markets, and account registration types.

• Basic understanding of tax implications related to investment accounts.

• Advanced written and verbal communication skills.

• Ability to manage a high volume of calls and new account transactions whilemaintaininga high degree of accuracy.

• Strong organizational skills with the ability to prioritize work and manage multiple requests.

• Strong attention to detail, particularly when reviewing account-opening documentation and transactional information.

• Strong problem-solving skills with the ability to research issues, evaluate options, and supporttimelyresolution.

• Ability to work effectively within established procedures while navigating exceptions and complex account-opening situations.

• Demonstrated computerproficiency, solid keyboarding skills, and experience working with current software applications.

• Strong desireto continuously learn and improve.

Skills You Have

• Customer Service Mindset (NM) - Advanced:Anticipatescustomer needs and applies understanding of customer needs or perspectives to solve problems and drive outcomes as the basis for decision making. Leverages knowledge of trends affectingcustomerto help them make informed decisions.

• Attention to Detail (NM) - Advanced:Focuses on specific details to spot and correct errors in advance of them being found andsurpassquality expectations. Performs work with thorough proofreading for presentation, content, accuracy, and overall quality.

• Financial Services Industry Acumen (NM) - Advanced:Applies knowledge of both general and organization-specific financial theories and isup-to-dateon the latest market movements. Demonstrates problem-solving skills thatensuresbusiness's financial stability, followsgenerally acceptedaccounting principles, regulations, and business ethics.

• Customer Support (NM) - Advanced:Captures customer information for inquiry and analysis in an organized, clear, and consistent manner; leverages knowledge of trends affecting customer to help them make informed decisions and communicates with the customer and the field. Uses customer intelligence to solve problems,demonstratepatience and understanding, ensure customer satisfaction by knowing the customer andaudienceand resolve customer complaints efficiently.

• Client Advocacy (NM) - Advanced:Translates customer issues and pain points into requirements,representsclient's best interests. Analyzes customer feedback to understand client needs and communicates client sentiment to product teams and relevant stakeholders.

• Change Adaptability (NM) - Advanced:Becomes adaptable in response to continual changes; shows an openness to new ways of working, new methods, work-in-progressimprovementsand changes and seamlessly navigates the changing business environment and adjusts behavior asappropriate tothe situation.

• Case Management (NM) - Advanced:Manages andmaintainsownership of assigned cases, communicating status, managing requirements, and answering client questions.Ensuresall claims and inquiries are necessary, reasonable, and legitimate.