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Associate End User Support Analyst Jobs in Florida

Techvilla Solutions

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

D and H Distributing Co

Intern- IT Support

Clearwater, FL · On-site

$13.75 - $18.50/hr

Intern- IT Support Analyst This is an onsite role that is based in Clearwater, FL. D&H is growing ... Provide onsite and remote support for end user systems (Windows & macOS). * Install, deploy ...

JS Consulting

Xentry User Support

Jacksonville, FL · On-site

The User Support desk representative is the first point of contact for users seeking assistance ... Analyzing situations to find effective solutions quickly. * Efficiency: Managing call durations to ...

Bel Fuse Inc.

Systems Support Analyst

Melbourne, FL · On-site

Primary Objective Provide responsive, hands-on onsite end-user and site technology support for the ... Qualifications • Associate degree (2-year degree) in Computer Science, Information Technology, or ...

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All JobsAssociate End User Support Analyst JobsAssociate End User Support Analyst Jobs in Florida

Associate End User Support Analyst information

What cities in Florida are hiring for Associate End User Support Analyst jobs?

Cities in Florida with the most Associate End User Support Analyst job openings:

Infographic showing various Associate End User Support Analyst job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

IT End User Analyst

Techvilla Solutions
IT Services • 51 - 200 employees
Learn more about Techvilla Solutionsexternal

Full-time

Posted 24 days ago

Job description

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Roles and Responsibilities

  • Provide L1/L2 technical support for desktops, laptops, mobile devices, and enterprise applications.

  • Manage and resolve ServiceNow incidents, service requests, and knowledge-related tickets.

  • Create and maintain ServiceNow reports and dashboards to track ticket performance and support trends.

  • Analyze IT support data, identify trends, and provide insights to improve service delivery.

  • Perform desktop troubleshooting, application support, and end-user issue resolution.

  • Support IT asset management, including tracking and maintaining hardware and software assets.

  • Assist with Microsoft 365 and other enterprise end-user technologies.

  • Document troubleshooting steps, resolutions, and knowledge articles.

  • Provide excellent customer service and communicate effectively with end users and technical teams.

Required Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or equivalent experience.

  • 3+ years of experience in IT support, help desk, desktop support, or end-user computing.

  • Hands-on experience with ServiceNow, including Incident, Request, and Knowledge Management modules.

  • Experience creating and maintaining ServiceNow reports and dashboards.

  • Strong troubleshooting skills across desktop, mobile, and enterprise applications.

  • Knowledge of Microsoft 365 and enterprise end-user technologies.

  • Experience with IT asset management and support processes.

  • Strong analytical, problem-solving, and customer service skills.

  • Excellent verbal and written communication skills.

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