ZipRecruiter

Log In

1

Associate Data Reporting Analyst Jobs in Texas (NOW HIRING)

Gartner

... reporting, automation, associate performance analytics, standard reporting, and ad-hoc analytics. Interns work closely with IPA leadership to structure problems, identify data sources, perform ...

Texas Children's Hospital

Associate Data Scientist

Houston, TX · On-site

$56K - $56K/yr

Join a team that's using data, AI, and advanced analytics to shape the future of healthcare. As an ... S. News & World Report as well as recognition from Houston Business Journal as one of this city ...

Crouch Staffing Solutions, Inc.

Data Analyst

Waco, TX · On-site

$70K/yr

The ideal candidate will be comfortable working with ERP data, building reports, analyzing trends, validating information, and turning business data into clear insights that support leadership ...

previous page

Showing results 41-60

All JobsAssociate Data Reporting Analyst JobsAssociate Data Reporting Analyst Jobs in Texas

Associate Data Reporting Analyst information

What does an associate data reporting analyst do?

An Associate Data Reporting Analyst is responsible for collecting, analyzing, and interpreting data to produce reports that help organizations make informed business decisions. They work with various data sources, use reporting tools, and ensure the accuracy and clarity of the information presented. Their role often involves collaborating with other departments to understand reporting needs and to deliver actionable insights. This entry-level position is a great starting point for a career in data analysis, offering opportunities to develop technical and analytical skills.

What are the key skills and qualifications needed to thrive as an associate data reporting analyst?

To thrive as an Associate Data Reporting Analyst, you need strong analytical skills, a solid understanding of statistics, and a bachelor's degree in a related field such as mathematics, business, or computer science. Familiarity with data visualization tools (e.g., Tableau, Power BI), SQL databases, and spreadsheet software like Excel is typically essential. Attention to detail, problem-solving ability, and effective communication are standout soft skills for interpreting data and presenting findings to stakeholders. These skills ensure accurate data analysis and reporting that inform business decisions and drive organizational success.

What are the typical collaboration points for an associate data reporting analyst within a company?

As an Associate Data Reporting Analyst, you will frequently collaborate with various teams such as business operations, IT, and senior analysts. Your primary responsibilities will involve gathering data requirements from stakeholders, working with IT to ensure access to data sources, and presenting findings to decision-makers. This collaborative environment helps you gain exposure to different business functions and improves your communication and analytical skills, laying a solid foundation for career advancement in data analytics or business intelligence.

What are the most commonly searched types of Data Reporting Analyst jobs in Texas?

The most popular types of Data Reporting Analyst jobs in Texas are:

What cities in Texas are hiring for Associate Data Reporting Analyst jobs?

Cities in Texas with the most Associate Data Reporting Analyst job openings:

Reporting Analyst - Contact Center Operations

Austin, TX • On-site, Remote

Harbor Health
See more jobs at Harbor Healthexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Key responsibilities

  • Design, generate, and distribute performance reports covering key contact center metrics.

  • Build and maintain structured reporting to track escalations, SLA compliance, and perform root-cause analyses.

  • Automate manual reporting workflows and respond to ad-hoc data requests from leadership and cross-functional teams.

Job description

Description
POSITION OVERVIEW
Harbor Health is modernizing its contact center to deliver a world-class experience for our members and healthcare providers while driving operational efficiency. We are seeking an analytical, detail-oriented Reporting Analyst to turn raw interaction data into actionable operational insights. In this role, you will design, maintain, and automate reporting that tracks core contact center KPIs, escalation trends, knowledge base deficits, and self-service deflection metrics. Beyond standard operational reports, you will serve as a key insights partner to leadership, conducting ad-hoc analyses that identify systemic root causes and support strategic decision-making.
POSITION DUTIES & RESPONSIBILITIES
Core Operational & Performance Reporting
  • Design, generate, and distribute daily, weekly, and monthly performance reports covering key contact center metrics (e.g., Volume, Average Handle Time [AHT], First Contact Resolution [FCR], Service Level/SLA, Abandonment Rate, and Turnaround Time [TAT]).
  • Monitor and evaluate provider and member experience metrics (CSAT, NPS, Sentiment, and Resolution Rates).
  • Maintain historical data archives and baseline trend metrics to support Workforce Management (WFM) and staffing models.

Escalation & Root-Cause Analytics
  • Build and maintain structured reporting to track member and provider escalations, SLA compliance, and turnaround times.
  • Perform deep-dive root-cause analyses on high-friction categories (e.g., claims/billing disputes, portal bugs, prior authorization delays) to identify operational bottlenecks.
  • Track knowledge-gap trends to provide actionable feedback to training and knowledge management teams.

Modernization, Automation & Self-Service Insights
  • Measure the adoption, containment, and deflection efficacy of self-service technology (Interactive Voice Response [IVR], Member/Provider Portals, and AI/Conversational bots).
  • Assist in defining reporting requirements for incoming contact center software, ticketing tools, and omnichannel platforms.
  • Automate manual reporting workflows using Excel, SQL, and BI tools to reduce reporting turnaround time.

Ad-Hoc & Customized Reporting
  • Respond flexibly to cross-functional requests from leadership, compliance, clinical operations, and IT for custom data extracts and deep-dive reports.
  • Translate complex data sets into concise executive summaries, visual dashboards, and data-driven recommendations.
  • Participate in special projects related to contact center cost-reduction initiatives, process optimizations, and workflow transitions.

DESIRED PROFESSIONAL SKILLS & EXPERIENCE
  • 3+ years of experience in data analysis, reporting, or business intelligence within a contact center environment (healthcare/health plan contact center experience highly preferred).
  • Business Intelligence & Data Visualization (Required): Advanced proficiency in Power BI (building dynamic dashboards, DAX formulas, Data Analysis Expressions, and automated data refreshes). Experience with Tableau or similar enterprise BI tools is a plus.
  • Data Warehousing & SQL (Required): Hands-on experience querying large datasets in Snowflake (writing optimized SQL queries, joins, window functions, and views to extract contact center data).
  • Advanced Microsoft Excel (Required): Expert-level Excel skills (Power Query, Pivot Tables, nested formulas, dynamic arrays, macro automation) to build interim templates, models, and ad-hoc analysis.
  • Contact Center Technology Stack (Required): Experience extracting data from modern CCaaS/telephony systems (e.g., Five9, Genesys, NICE CXone), IVR platforms, and ticketing/CRM tools (e.g., Salesforce, ServiceNow, Zendesk).
  • Reporting Automation & Integration: Familiarity with ETL processes, data pipeline concepts, and automating report delivery to minimize manual data prep.
  • Analytical Mindset: Proven ability to look beyond the surface numbers, ask "why," and identify underlying operational issues.
  • Communication: Strong capability to explain technical data trends clearly to non-technical operational leaders and stakeholders.

Preferred Certifications / Key Competencies
  • Knowledge of healthcare processes (claims, prior authorizations, member enrollment, provider credentialing).
  • Experience with Knowledge-Centered Service (KCS) framework reporting.
  • Adaptability to work effectively during software transitions and platform modernization.

WHAT WE OFFER
  • Competitive base salary and annual bonus eligibility.
  • Comprehensive medical, dental, and vision benefits.
  • 401(k) with company match.
  • Generous PTO and paid holidays.
  • The opportunity to shape reporting and insights infrastructure during a major contact center modernization effort.
  • Collaborative and dynamic work environment within an innovative, integrated payvider model.
  • Professional development and growth opportunities.

COMPANY OVERVIEW
At Harbor Health, we're transforming healthcare in Texas through collaboration and innovation. We're seeking passionate individuals to help us create a member-centered experience that connects comprehensive care with a modern payment model. If you're ready to make a meaningful impact in a dynamic environment where your contributions are valued, please bring your talents to our team!
EQUAL EMPLOYMENT OPPORTUNITY
Harbor Health is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
#LI-Remote

Apply