Customer Service AssociateThe University of Southern Mississippi is currently accepting applications for the position of Customer Service Associate.
Position Details Location
Hattiesburg
118 College Drive
Hattiesburg, Mississippi, 39406-0001
United States
Division
Parking and Transit Services
Position Type
Staff
Employment Status
Full Time
Grant Funded
No
Pay Grade
N02
Posting Close Date
Open Until Filled
Special Instructions to ApplicantsApplicants must be currently authorized to work in theUnited States on a full-time basis without the need for visa sponsorship. TheUniversity will not sponsor applicants for work visas (e.g., H-1B).
Job Summary The CustomerService Associate will act as an ambassador for the university and serve as aprimary point of contact for students, faculty and staff by providinginformation related to vehicle registration, parking passes, rules andregulations, and parking citations. The Associate will also assist visitors incomplying with the traffic and parking regulations.
Primary Duties and Responsibilities - Assists customers with vehicle registration and resolves issues related to billing, permits, boots, tows and other citations.
- Process manual data entry for vehicle registrations and citations when necessary, and maintains weekly and monthly reports related to permit sales and citations.
- Participates in university events to promote awareness of the campus rules, regulations, and other parking resources.
- Promotes and maintains records related to USM reserved parking spaces and USM Gold Line transit route.
- Assists in clerical duties, answering the telephones, routing calls, and mail delivery and pickup.
- Reconciles and balances cash receipts and other forms of payment where applicable, at the closing of each day.
- Works parking for special events, including nights and weekends, and enforces parking regulations as needed.
- Processes appeals and attends the hearing meetings of Student Judicial Board, Faculty and Staff Board and the Parking Committee for both Hattiesburg and Gulf Park Campuses.
- Process and maintain all records for reserved parking spaces and lot.
- Performs additional duties as assigned.
Minimum QualificationsHighschool diploma or general education degree (GED); and one year of clericalexperience and/or training.
Knowledge, Skills & Abilities- Skill in conflict resolution and de-escalation.
- Ability to speak effectively before groups of customers or employees.
- Ability to read and interpret documents such as regulations, operating instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to learn and use the work-related computer software programs.
About The University of Southern Mississippi Since our founding in 1910, The University of SouthernMississippi has remained dedicated to preparingstudents for success. We deliver programs to more than 13,000 studentsin Hattiesburg and Long Beach, at teaching and research sites across theMississippi Gulf Coast, as well as online. Weare a community-engaged Carnegie R1 university, earning distinction as one ofthe nation's leading research institutions.
Southern Miss is known for pioneering work inpolymer science, ocean science, spectator sports safety and security, and bringinglanguage to children with communication disorders. We are also a nationalleader in a broad range of disciplines, including cybersecurity, hydrography,nutrition, aquaculture, kinesiology, and economic development, among others.
We produce graduates ready to enterfields that are leading the way in emerging technologies through programs suchas computer engineering, information technology, and ocean engineering. We're developing the next generation ofbusiness leaders, while also responding to critical workforce shortages byproducing skilled professionals in education and nursing. With a tradition ofexcellence in the arts, we are one of only 36 public institutions in the nationaccredited in four major areas of the arts. Home to the Golden Eagles, ourstudent-athletes compete in 17 NCAA Division I sports. With a culture marked by passion andpersistence, Southern Miss is delivering graduates who are ready for life. For more information, visit www.usm.edu.
The University of Southern Mississippi is an equal opportunity employer, and all qualified applicants will receive consideration for employment. EOE/VETS/DISABILITY.