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Associate Command Center Analyst Jobs in Newark, DE

Responsibilities What You'll Do As our Command Center Manager , you'll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data ...

Responsibilities What You'll Do As our Command Center Manager , you'll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data ...

What You'll Do As our Command Center Manager , you'll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data centers. You'll be ...

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Associate Command Center Analyst information

See Newark, DE salary details

$3.2K

$6.2K

$8.8K

How much do associate command center analyst jobs pay per month?

As of Sep 12, 2026, the average monthly pay for associate command center analyst in Newark, DE is $6,150.00, according to ZipRecruiter salary data. Most workers in this role earn between $5,583.33 and $6,558.33 per month, depending on experience, location, and employer.

What does an associate command center analyst do?

An associate command center analyst monitors and responds to real-time operational data, often using specialized software and communication tools. They identify issues, coordinate responses, and ensure smooth functioning of critical systems or services, typically working in a fast-paced environment with a focus on incident management and communication skills.

Command Center Manager

Wilmington, DE โ€ข On-site

Full-time

Re-posted 3 days ago


Job description

Company Details

Are you a strategic leader with a passion for operational excellence in high-availability environments? Do you thrive in fast-paced, mission-critical settings and love mentoring high-performing teams? If so,ย Berkley Technology Services (BTS)ย wants to meet you!

BTS is the powerhouse tech arm ofย W. R. Berkley Corporation, a Fortune 500 commercial insurance leader. We deliver cutting-edge IT solutions to over 60 global operating units, driving innovation and security across the enterprise. With a culture built on collaboration, entrepreneurship, and continuous growth, BTS is where technology leaders come to thrive.

Right Team. Right Technology. Simple and Secure.

Responsibilities

What You'll Do

As ourย Command Center Manager, you'll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data centers. You'll be responsible for:

  • Overseeing incident response, system monitoring, and SLA adherence
  • Leading enterprise event escalations and executive-level communications
  • Driving process maturity, automation, and operational efficiency
  • Hiring, mentoring, and developing top-tier technical talent
  • Collaborating with SRE and infrastructure teams to enhance monitoring and tooling
  • Reporting on KPIs, system availability, and customer satisfaction metrics
Qualifications

What You Bring

  • 5+ years in a leadership role within aย Data Center,ย NOC, orย SOC
  • Proven success in high-pressure, high-visibility environments
  • Strong technical acumen and hands-on experience with tools likeย SolarWinds,ย AppDynamics,ย Dynatrace,ย DataDog, etc.
  • Exceptional communication, project management, and analytical skills
  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
  • Experience withย SRE principles,ย automation, andย tooling optimizationย is a plus

Why BTS?

  • Be part of aย Fortune 500-backed tech teamย with global impact
  • Work in a culture that valuesย innovation,ย growth, andย employee development
  • Enjoy opportunities to expand your career into roles you never imagined
  • Make a real difference in how technology supports the future of insurance

The Company is an equal employment opportunity employer.

Employment Type: OTHER