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Associate Call Center Start Immediately Jobs in Chicago, IL

Johnstone Supply

Call Center Associate

Chicago, IL · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for our South Region. This individual will answer incoming calls from customers to take orders, answer ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Call Center Representative Location: Naperville, IL (100% Onsite) Schedule: Monday-Friday, 9A-6P or ... Marissa Osorio Benefit offerings available for our associates include medical, dental, vision, life ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Call Center Representative Location: Naperville, IL (100% Onsite) Schedule: Monday-Friday, 9A-6P or ... Marissa Osorio Benefit offerings available for our associates include medical, dental, vision, life ...

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All JobsAssociate Call Center Start Immediately JobsAssociate Call Center Start Immediately Jobs in Chicago, IL

Associate Call Center Start Immediately information

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How much do associate call center start immediately jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for associate call center start immediately in Chicago, IL is $17.27, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $19.09 per hour, depending on experience, location, and employer.

What does an associate call center representative do?

An Associate Call Center employee is responsible for handling incoming and outgoing customer calls on behalf of a company. Their duties include answering questions, resolving concerns, providing information about products or services, and sometimes processing orders or troubleshooting issues. They are often the first point of contact for customers and are expected to maintain a positive and professional attitude. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as an associate call center representative?

To thrive as an Associate Call Center Representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is usually required. Patience, active listening, and resilience are standout soft skills essential for handling high call volumes and diverse customer concerns. These skills ensure efficient issue resolution, customer satisfaction, and effective team collaboration in a fast-paced environment.

What are some common challenges faced by new associate call center employees, and how can they overcome them?

New Associate Call Center employees often face challenges such as quickly learning multiple software systems, managing high call volumes, and handling difficult customer interactions. To overcome these obstacles, it’s important to actively participate in training sessions, seek support from more experienced team members, and practice effective communication and stress management techniques. Many call centers also provide ongoing coaching and feedback to help new associates build confidence and improve their performance over time.

What is the difference between Associate Call Center Start Immediately vs Customer Service Representative?

AspectAssociate Call Center Start ImmediatelyCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall center setting, fast-pacedCall center or retail environment, customer-facing
Employer & Industry UsageCommon in telecom, tech, and service industriesWidely used across retail, telecom, and service sectors
Search & Comparison IntentOften searched for immediate start roles in call centersCompared for customer service roles in similar settings

The main difference is that Associate Call Center Start Immediately roles focus on quick onboarding in call centers, often with minimal experience required, while Customer Service Representative positions may involve more customer interaction and varied environments. Both roles are essential in customer support industries and share similar credentials, but the immediate start aspect makes the Associate Call Center position more suitable for those seeking quick employment.

Can I get an associate call center job with no experience?

An associate call center job typically does not require prior experience, as employers often provide training on customer service skills and call handling. Basic communication skills, a positive attitude, and the ability to work in a team are usually sufficient to start in this role.

What are the most commonly searched types of Call Center Start Immediately jobs in Chicago, IL?

The most popular types of Call Center Start Immediately jobs in Chicago, IL are:

Associate Call Center Start Immediately jobs near you
Infographic showing various Associate Call Center Start Immediately job openings in Chicago, IL as of August 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,913 per year, or $17.3 per hour.

Call Center Associate

Johnstone Supply

Chicago, IL • On-site

Other

Medical, Life, Retirement, PTO

Re-posted 9 days ago

Johnstone Supply rating

7.5

Company rating: 7.5 out of 10

Based on 107 frontline employees who took The Breakroom Quiz

179th of 426 rated retail wholesalers

Job description

Call Center Associate
Johnstone Supply - Heartland Group is now hiring a Call Center Associate for our South Region. This individual will answer incoming calls from customers to take orders, answer inquiries and questions, and provide best-in-class customer service. We are looking for a reliable individual who can develop lasting relationships with customers while supporting outside and inside sales activity. This individual will have the opportunity to take part in training and other learning opportunities to expand product and service knowledge.
At Johnstone Supply Heartland Group, we value dependable, humble, and passionately serving employees, while having fun! We are continually growing and believe in providing opportunities for results-oriented individuals willing to successfully do the work.
Requirements
Education and Experience
Required:
  • High School Diploma / GED required OR equivalent combination of education and experience.
  • Minimum of 2 years' experience in call center/operations in a wholesale environment.
Preferred:
  • College degree in a relevant field (e.g. Business).
  • Direct experience in HVACR or similar industry.
Business
  • Ability to provide consistent, quality customer service.
  • General knowledge on how to manage profit and loss in order to maximize financial performance.
  • Skill in the use of PC-based spreadsheets and word processing programs (MS Word/Excel).
  • General knowledge of inventory management principles
  • General knowledge of sales and marketing processes and techniques to drive sales.
  • General knowledge of the HVACR industry, contractor customer needs and product applications.
  • Communicate business changes to proper channels when applicable (TMs, Marketing, Warehouse, Product/Pricing ect.)
  • Attend weekly L10 meetings and report changes/needs to appropriate parties
Personal Effectives
  • Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
  • Ability to develop and use systems for organizing information.
  • Skill in following through on commitments.
  • Ability to multitask and skill in prioritizing work.
  • Ability to develop and implement operational plans.
  • Ability to work efficiently and with a sense of urgency.
  • Maintains confidentiality of information.
  • Ability to establish and continuously improve work procedures and systems.
  • Keeps the company's best interest in mind when considering or addressing issues.
  • Ability to demonstrate considerable tact and diplomacy in dealing with others and to maintain relationships.
Expected Work Behaviors:
  • Keeps the company's best interest in mind at all times.
  • Consistently works to promote company growth while maintaining ethical standards.
  • Maintains a professional personal appearance.
Physical Requirements:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Physical Demands: Computer keyboarding
Work Environment: Combination of office with typical office equipment
This full-time regular position is eligible for benefits including:
Health and wellness benefits
  • Medical Plan: We offer medical and prescription drug coverage with a broad network of providers. Plans include coverage for preventive care, doctor visits, hospital stays, and mental health support. Employees that elect to participate in the medical plan are eligible to enroll in a Health Savings Account.
  • Dental Plan: Our dental coverage includes preventive care such as cleanings and exams.
  • Vision Plan: This coverage provides coverage for routine eye exams, glasses, and contact lenses.
Income protection
  • Short-Term Disability (STD): Provides a portion of your income for a limited time if you become temporarily disabled due to a non-work-related injury or illness.
  • Long-Term Disability (LTD): Offers partial income replacement for an extended period if you are unable to work due to a more severe and long-lasting disability.
  • Life and Accidental Death & Dismemberment (AD&D) Insurance: Provides a financial payout to your beneficiaries in the event of your death or a covered accidental injury. The company provides $50,000 of coverage at no cost to you, with the option to purchase additional coverage.
Financial and retirement benefits
  • 401(k) Retirement Savings Plan: You can save for retirement through pre-tax contributions. The company provides a 4% match to help you grow your retirement savings.
  • Paid Holidays: We offer paid time off for major holidays throughout the year including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and two annual Floating Holidays.
  • Paid Time Off (PTO): Employees accrue paid time off, which can be used for vacation, personal time, and sick leave. The accrual rate is based on years of service and employment status. Our PTO policy complies with any leave required by federal, state or local law.
Travel Expense Reimbursement
  • Employees are eligible for reimbursement for eligible expenses during authorized travel.

Pay Range: $24-$26/hr.
*This pay range is applicable to all applicants. Placement within the range is at the discretion of the employer and is based on candidate's qualifications, knowledge, and skills.
Applicants are accepted until 12/4/2025
Posted on Paylocity 11/20/2025
Salary Description
$24-$26/hr.

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