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Associate Auto Adjuster Jobs in Worcester, MA (NOW HIRING)

OnDek Solutions

Associate Auto Adjuster

Worcester, MA · On-site

$24/hr

We are actively hiring Associate Adjusters to join a premier, nationally recognized Property & Casualty insurance provider on their Level One Auto claims team. Recognized as a top national employer ...

OnDek Solutions

Associate Auto Adjuster

Worcester, MA · On-site

$24/hr

We are actively hiring Associate Adjusters to join a premier, nationally recognized Property & Casualty insurance provider on their Level One Auto claims team. Recognized as a top national employer ...

OnDek Solutions

Associate Auto Adjuster

Worcester, MA · On-site

$24/hr

We are actively hiring Associate Adjusters to join a premier, nationally recognized Property & Casualty insurance provider on their Level One Auto claims team. Recognized as a top national employer ...

OnDek Solutions

Associate Auto Adjuster

Worcester, MA · On-site

$24/hr

We are actively hiring Associate Adjusters to join a premier, nationally recognized Property & Casualty insurance provider on their Level One Auto claims team. Recognized as a top national employer ...

OnDek Solutions

Associate Auto Adjuster

Worcester, MA · On-site

$24/hr

We are actively hiring Associate Adjusters to join a premier, nationally recognized Property & Casualty insurance provider on their Level One Auto claims team. Recognized as a top national employer ...

Aoins

Desk Property Adjuster

Westborough, MA · On-site

Our group of caring associates create financial security by helping individuals and businesses make ... The Concord Group is a member of The Auto Owners Group of Companies and is recognized as a leading ...

Auto-Owners Insurance

Claims Supervisor 1

Westborough, MA · On-site

$75K - $90K/yr

Our group of caring associates create financial security by helping individuals and businesses make ... Obtain and maintain appropriate adjuster's license(s) as required. * Demonstrates innovativeness ...

Aoins

Claims Supervisor 1

Westborough, MA · On-site

$75K - $90K/yr

Our group of caring associates create financial security by helping individuals and businesses make ... Obtain and maintain appropriate adjuster's license(s) as required. * Demonstrates innovativeness ...

Aoins

Claims Specialist - Bodily Injury

Westborough, MA · On-site

$75K - $95K/yr

Our group of caring associates create financial security by helping individuals and businesses make ... Obtain and maintain appropriate adjuster's license(s) as required * Assist in the evaluation and ...

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All JobsAssociate Auto Adjuster JobsAssociate Auto Adjuster Jobs in Worcester, MA

Associate Auto Adjuster information

See Worcester, MA salary details

$29.9K

$57.4K

$76.3K

How much do associate auto adjuster jobs pay per year?

As of Sep 15, 2026, the average yearly pay for associate auto adjuster in Worcester, MA is $57,360.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,400.00 and $64,400.00 per year, depending on experience, location, and employer.

What is an associate auto adjuster?

An Associate Auto Adjuster is an entry-level insurance professional who investigates and evaluates automobile insurance claims. They review accident reports, inspect vehicle damage, interview claimants and witnesses, and determine the extent of an insurer’s liability. Working under the supervision of senior adjusters, they help process claims efficiently and fairly, ensuring customers receive appropriate settlements according to policy terms. This role typically requires strong communication and analytical skills, as well as attention to detail.

What are the key skills and qualifications needed to thrive as an associate auto adjuster?

To thrive as an Associate Auto Adjuster, you need a solid understanding of insurance policies, claim investigation, and basic automotive knowledge, usually supported by a relevant degree or equivalent experience. Familiarity with claims management software, estimating tools like CCC One, and sometimes a state adjuster license is typically required. Strong communication, negotiation, and analytical skills help you effectively resolve claims and interact with policyholders and repair shops. These abilities are crucial for ensuring accurate claim settlements, customer satisfaction, and compliance with regulatory standards.

What are some common challenges faced by associate auto adjusters in their daily work?

Associate Auto Adjusters often encounter challenges such as managing a high volume of claims while ensuring each is handled accurately and efficiently. They must balance customer expectations, adhere to strict deadlines, and stay updated with evolving insurance policies and regulations. Additionally, dealing with upset or distressed clients after accidents requires strong communication and empathy skills. Collaboration with appraisers, repair shops, and other adjusters is also crucial to ensure fair and timely settlements.

How to become an associate auto adjuster with no experience?

To become an associate auto adjuster with no experience, candidates typically need a high school diploma or equivalent and should develop skills in customer service, communication, and basic auto repair knowledge. Entry-level positions often provide on-the-job training, and obtaining relevant certifications such as the Certified Auto Adjuster (CAA) can improve job prospects.

Is an associate auto adjuster a good career?

An associate auto adjuster is a role that involves evaluating vehicle damage and determining insurance claims. It can offer steady employment, opportunities for advancement, and requires skills in communication, attention to detail, and knowledge of insurance policies. The career can be stable and rewarding for those interested in claims processing and automotive repair assessments.

What cities near Worcester, MA are hiring for Associate Auto Adjuster jobs?

Cities near Worcester, MA with the most Associate Auto Adjuster job openings:

Infographic showing various Associate Auto Adjuster job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $57,360 per year, or $27.6 per hour.

Associate Auto Adjuster

Worcester, MA • On-site

OnDek Solutions
See more jobs at OnDek Solutionsexternal

$24/hr

Full-time

Re-posted 17 days ago

Job description


We are actively hiring Associate Adjusters to join a premier, nationally recognized Property & Casualty insurance provider on their Level One Auto claims team. Recognized as a top national employer, our client offers a collaborative, inclusive environment committed to your career development and professional growth.
This isn't just a job-it's a career path. As an Associate Adjuster, you will play a vital role in investigating, evaluating, and settling non-complex personal auto claims. Working in a dynamic and fast-paced environment, you will be the empathetic voice helping policyholders navigate unexpected events while meeting key operational goals and performance metrics.
What's in It for You?
  • Career Development: Quick conversion timeline (average 3-4 months), robust training and development, hands-on experience, personalized coaching, and ongoing mentorship.
  • Competitive Compensation: Starting at $24.00/hour with a clear salary increase to $50,000/year upon direct-hire conversion.
  • Work Schedule & Hybrid Flexibility:
    • Workplace Model: Hybrid schedule with 2-3 days in-office and 2-3 days remote. (Note: In-office presence may be required during the initial training period).
    • Hours: 7.75 hours per day (38.75 hours per week), Monday-Friday.
    • Shift Schedules: Training schedule is 8:30 AM - 5:00 PM. Post-training shift will be either 9:00 AM - 5:30 PM or 9:30 AM - 6:00 PM.
Key Responsibilities
  • Process and perform payment functions on non-complex, multi-state personal auto claims.
  • Review electronic claim files for completeness and proactively gather missing details or documentation.
  • Conduct empathetic outbound calls to policyholders, providing clear guidance and establishing next steps.
  • Coordinate vendor, rental vehicle, and repair appraisal processes, confirming claim resolution and final payment amounts.
  • Set up predetermined reserves, collect bills/documentation, and issue outbound written correspondence.
  • Recognize coverages, claim processing guidelines, and system workflows (claims in this role do not involve complex liability determinations, questionable damages, injury claims, or coverage disputes).
  • Support phone queue volume during peak times and identify/route complex claims requiring reassignment to senior adjusters.
Qualifications & Skills
  • Education: Associate degree (or currently working toward an Associate degree) is strongly preferred.
  • Experience: 1-3 years of experience in customer service, financial services, or hospitality preferred.
  • Technical Skills: Proficiency in using dual screens, toggling between multiple software platforms, and utilizing MS Office (Word/Excel).
  • Communication: Excellent written and verbal communication skills across phone, email, and core software applications.
  • Core Competencies:
    • Self-starter with an energetic, positive, and professional attitude.
    • High emotional intelligence, empathy, patience, and effective conflict-resolution skills.
    • Strong critical thinking, problem-solving abilities, and sound decision-making judgment.
    • Excellent organizational skills, time management, and ability to multitask in a fast-paced environment.
    • Adaptable, collaborative, and team-oriented.
Physical Demands & Work Environment
  • Ability to use a personal computer and standard office equipment for extended periods.
  • Ability to sit and/or stand for 75%-90% of the workday.
  • Comfortable working in a dynamic, high-volume environment.

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