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You'll help shape a seamless customer experience by bringing rigor, structure, and strong partnership to product releases. Join a collaborative team where your testing leadership helps deliver reliable outcomes at scale.
As a Business User Acceptance Testing Lead in the Travel Product team, you will own business testing strategy and execution across web and mobile experiences, partnering closely with product and engineering to deliver high-quality releases. You will design practical test approaches, communicate clearly with stakeholders, and ensure issues are driven to resolution through release and post-production validation.
Job responsibilities

• Partner with product, engineering, and cross-functional stakeholders to align on testing scope, timelines, and release readiness
• Create and execute end-to-end user acceptance testing plans for web and mobile experiences
• Design business use cases and translate them into clear, executable test scenarios and scripts
• Coordinate test data setup and data conditioning to support reliable execution
• Execute testing in an Agile delivery environment and support iterative delivery cycles
• Identify, document, and communicate defects and risks, driving them to closure with clear ownership and follow-through
• Manage multiple workstreams simultaneously while maintaining strong attention to detail
• Provide structured status updates, highlighting progress, dependencies, and decisions needed

Required qualifications, capabilities, and skills

• Minimum 5 years of total professional experience, including at least 3 years of quality assurance experience
• Bachelor's degree
• Experience testing both web and mobile applications, including Android and iOS
• Experience with functional test automation tools and technologies (Selenium, Java, Cucumber)
• Ability to manage multiple streams of work and deliver on committed timelines
• Experience using workflow and documentation tools (Jira, Confluence)
• Demonstrated ability to lead complex testing efforts across cross-functional teams, proactively managing impediments and risks

Preferred qualifications, capabilities, and skills

• Experience with test management tools (Quality Center/ALM, qTest)
• Experience with native mobile app automation for iOS and Android
• Experience with API test automation tools (Rest Assured, SoapUI, Postman)
• Experience in banking or financial services

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.