Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.
Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.
Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.
Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.
Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.
Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.
Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.
Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.
Operations Manager Location: Adanac Park, Southampton Job Type: Full-Time | Permanent Salary: 45000 - 55000 Reporting to: Chief Commercial Officer / Managing Director The Role An exciting opportunity ...
Operations Manager Location: Adanac Park, Southampton Job Type: Full-Time | Permanent Salary: 45000 - 55000 Reporting to: Chief Commercial Officer / Managing Director The Role An exciting opportunity ...
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Quick apply
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The Operations Manager will lead a team responsible for the full underground infrastructure spectrum serving a shared base of utility, telecom, and municipal clients, across distinct geographic ...
The Operations Manager will be the expert on Standard Operating Procedures, systems/tools and ... mail. * Assist on the sales floor as needed, applying CHANEL standards of customer service ...
The Operations Manager will be the expert on Standard Operating Procedures, systems/tools and ... mail. * Assist on the sales floor as needed, applying CHANEL standards of customer service ...
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The Role As Assistant Manager, Regulatory Operations Control within Global Wholesale Operations, you will help support a strong regulatory control environment for Global Banking and Markets. This ...
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Operations Manager As an Operations Manager you will lead and guide a team of Care Experience ... to assist with tasks such as screening and evaluating candidates; these tools are used in ...
Operations Manager As an Operations Manager you will lead and guide a team of Care Experience ... to assist with tasks such as screening and evaluating candidates; these tools are used in ...
Assitant Operations Manager information
What is the difference between Assistant Operations Manager vs Operations Supervisor?
| Aspect | Assistant Operations Manager | Operations Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in business, management, or related field | Often requires a high school diploma or associate degree; some roles prefer relevant certifications |
| Work Environment | Office setting with oversight responsibilities across departments | On-site supervision of staff and daily operations |
| Employer & Industry Usage | Common in retail, logistics, manufacturing, and service industries | Common in manufacturing, retail, and logistics sectors |
| Search & Comparison Intent | Often searched by candidates seeking managerial support roles | Often searched by those interested in frontline supervisory roles |
The Assistant Operations Manager typically holds a higher-level, strategic role with broader responsibilities and requires more formal education. The Operations Supervisor focuses on direct supervision and daily operational tasks. Both roles are vital in ensuring smooth business operations but differ mainly in scope and level of responsibility.
Operations Manager
On-site
EoS Fitness
• Fitness and Sports Centers • 1 - 5K employees1,001 - 5,000 employees
Full-time
Re-posted 5 days ago
Job description
Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym. Beyond greeting and directing members, guests, and team members upon entry, they serve as representatives of our gym's commitment to exceptional service. The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting on gym functionality and cleanliness, partnering with the sales, fitness, facilities, and marketing team to improve overall gym performance and upholding brand standards. Our Operations Manager remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under the discretion of management.
Position Purpose: Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Responsibilities:
- Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
- Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.
- Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
- Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
- Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
- Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
- Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
- Partners with Sales, Fitness, Facilities and Marketing teams to improve overall gym performance and uphold brand standards.
- Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
- In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being.
Qualifications:
- 2-3 years of operations management experience
- Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
- 3-4 years of customer service experience
- Prior experience or strong interest in the fitness industry is a plus
- Excellent relationship building and influencing skills with people at all levels and in all functions.
- Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
- Excellent MS Office skills
- And, of course, someone who embraces our Core Values!
Requirements:
- Must successfully pass background check.
- CPR certification required within 30 days of hire.
- The Operations Manager must be intimately knowledgeable and up to date on all current company policies and SOP's to ensure the adherence to such policies and standard operating procedures
- Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
- Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from data base or email system.
- Ability to bend routinely and repetitively to lift more than 40 lbs.
About EoS Fitness
Sourced by ZipRecruiter
Industry
Fitness and sports centers
Company size
1,001 - 5,000 Employees
Headquarters location
Phoenix, AZ, US
Year founded
2015